Komunikasi Interpersonal dalam Pendampingan Pemanfaatan Digitalisasi Keuangan UMKM di Kelurahan Abadijaya Depok
DOI:
https://doi.org/10.31334/lugas.v9i1.5104Keywords:
Interpersonal Communication, MSME Assistance, Financial Digitalization, SIAPIK Application, Social Penetration Theory.Abstract
The digital transformation in the MSME sector is inevitable and requires
not only technological readiness but also adaptive and humanized
communication approaches. This study aims to understand how
interpersonal communication influences the success of financial
digitalization assistance for MSMEs through the SIAPIK application in
Abadijaya Sub-district, Depok. Using a descriptive qualitative approach,
data were collected through in-depth interviews, participatory
observation, and Likert-scale questionnaires. Findings indicate that
clarity of communication, empathetic attitude of facilitators, and the
ability to adjust communication styles are crucial to the successful
adoption of digital applications. Interpersonal communication plays a
fundamental role in bridging technological resistance and building trust in
learning processes. This study emphasizes the importance of relational
dimensions in MSME digitalization strategies and recommends
strengthening interpersonal communication skills in community-based
assistance programs.
References
Adhimah, S., Peran orang tua dalam menghilangkan rasa canggung anak usia dini (studi kasus di desa
karangbong rt. 06 rw. 02 Gedangan-Sidoarjo), Jurnal Pendidikan Anak, vol. 9(1), pp. 57-62, 2020.
Aini, A. N., Safitri, E. N., Majalina, G., Abidin, M. Z., & Khoiriawati, N., Analisis peluang dan tantangan
teknologi terhadap pemberdayaan umkm di indonesia, SENTRI: Jurnal Riset Ilmiah, vol. 3(5), pp. 2564-
, 2024.
Altman, I., & Taylor, D. A., Social penetration: The development of interpersonal relationships, Holt;
Rinehart & Winston, 1973.
Andara, A. M., & Rozi, A., Peran Pelatihan dan Pengembangan dalam Meningkatkan Kualitas Sumber
Daya Manusia, Jurnal Tadbir Peradaban, vol. 5(1), pp. 63–70, 2025.
Indrawati, N. K., & Jazuli, A. M., Implementasi Aplikasi SiAPIK dalam Penyusunan Laporan UMKM di
Desa Klangonan Gresik, Jurnal Pengabdian Kepada Masyarakat Nusantara, vol. 6(2), pp. 1759-1765,
Kartasasmita, G., Pembangunan untuk rakyat: memadukan pertumbuhan dan pemerataan, CIDES, 1996.
Mawardi, T. D. F. S., & Mesra, R., Kontribusi perempuan dalam memajukan perekonomian melalui
umkm di kecamatan jetis, ETIC (Education and Social Science JournaL), vol. 1(5), pp. 397-410, 2024.
Manning, Jimmie, Interpersonal Communication. The SAGE International Encyclopedia of Mass Media
and Society, Publisher: Sage Publications, pp.1-5, 2020.
Nasrah, H., & Ratna, I., Implementation of accounting standards from the perspective of micro, small and
medium enterprises, Jurnal Studi Akuntansi dan Keuangan, vol. 7(2), pp. 351–366, 2024.
Nurasmah, N., & Suhaety, Y., Peran Pemasaran Media Online Berbasis Sosial Media Untuk
Meningkatkan Daya Saing UMKM, YUME: Journal of Management, vol. 8(3), pp. 68-81, 2025.
Rauf, R., Syam, A., & Randy, M. F., Optimalisasi transformasi digital dalam mendorong pertumbuhan
usaha mikro, kecil dan menengah di indonesia, BJRM (Bongaya Journal for Research in
Management), vol. 7(1), pp. 95-102, 2024.
Jurnal Lugas P-ISSN 2580-8338
Vol. 9 , No. 1, Juni 2025, pp. 28 - 40 E-ISSN 2621-1564
Dhani Salman, etc (Komunikasi Interpersonal dalam Pendampingan Pemanfaatan Digitalisasi Keuangan UMKM di
Kelurahan Abadijaya Depok)
Roem, E. R., & Sarmiati, S., Komunikasi Interpersonal, Malang; Cv Irdh, 2019.
Suharto, E., Kebijakan sosial, Bandung; Alfabeta, 2011.
Wardhana, A. I., Silaningsih, E., & Kartini, T., Peningkatan Kompetensi Pelaku UMKM melalui
Program Pelatihan dan Pendampingan di Desa Margaluyu, Tanjungsari Sumedang, MOTIVASI, vol.
(1), pp. 44-54, 2025.
Wibowo, A., Riset Kelanggengan Bisnis dalam Ekosistem Digital:(Business Sustainability Research in
Digital Ecosystems), Penerbit Yayasan Prima Agus Teknik, pp. 1-266, 2024.
Widyawan, B., Salman, D., Maesarini, I. W., Faturahman, M. I. A., Astika, Y., Adia, V. R., & Bandi,
A. A., Penyusunan laporan keuangan menggunakan siapik bagi pelaku umkm di Kelurahan Abadijaya
Kota Depok, Jurnal Abdimas Sangkabira, vol. 5(1), pp. 91-102, 2024.
Yuliawati, R., & Irwansyah, I., Peran pemerintah dalam mewujudkan potensi pengembangan
digitalisasi di desa tertinggal menurut perspektif fiqh siyasah, Jurnal EDUCATIO: Jurnal Pendidikan
Indonesia, vol. 9(1), pp. 205-211, 2023
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright Notice
Please find the rights and licenses in LUGAS Jurnal Komunikasi, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, LUGAS Jurnal Komunikasi permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and LUGAS Jurnal Komunikasion distributing works in the journal and other media of publications.
4.Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. LUGAS Jurnal Komunikasi will not be held liable for anything that may arise due to the author(s) internal dispute. LUGAS Jurnal Komunikasi will only communicate with the corresponding author.
5.Miscellaneous
LUGAS Jurnal Komunikasi will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. LUGAS Jurnal Komunikasi editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
Every accepted manuscript should be accompanied by "Copyright Transfer Agreement" prior to the article publication.
