Prosedur Pelayanan Terhadap Kepuasan Pelanggan Pada Indomaret Tugu Cimanggis

Authors

  • Rita Wahyuni Institut Ilmu Sosial dan Manajemen Stiami

DOI:

https://doi.org/10.31334/abiwara.v1i1.498

Keywords:

service, customer

Abstract

This final report discusses the procedure of service to customer satisfaction at Indomaret Tugu Cimanggis, by doing observation and interview to Indomaret employee and compare it with theory that discuss about service procedure to customer satisfaction. Based on the observations that the author has done this aims to improve service to customer satisfaction Indomaret Tugu Cimanggis. Although there are still many problems encountered, but the problems faced are not too significant so only need a little evaluation to further improve the service to customer satisfaction. The data used are primary data collected and interview to Indomaret Tugu Cimanngis.

References

Undang-undang nomor 8 tahun 1999 tentang Perlindungan Konsumen pasal 3 huruf f.

Undang-undang nomor 8 tahun 1999 tentang Perlindungan Konsumen pasal 4 huruf a.

Barata, Atep Adya. (2014). Dasar – Dasar Pelayanan Prima. Cetakan Pertama-Jakarta: PT. Elex Media Komputindo.

Priansa, Donni Juni.(2017). Manajemen Pelayanan Prima. Cetakan Pertama-Bandung: Alfabeta

Rahmayanty, Nina. (2010). Manajemen Pelayanan Prima. Jakarta:Graha Ilmu

Sudaryono. (2016). Manajemen Pemasaran teori & Implementasi. Yogyakarta:Andi

Solikin, M. (2011). Pelayanan Prima. Jakarta: Inti Prima Promosindo

https://indomaret.co.id/korporat/seputar-indomaret/peduli-dan-berbagi/2014/01/16/sejarah-dan-visi/

Downloads

Published

2021-07-16

Issue

Vol. 1 No. 1: September 2019

Section

Articles

License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. 

Copyright Notice

Please find the rights and licenses in Abiwara : Jurnal Vokasi Administrasi Bisnis. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.

1.License

The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

2.Author(s)' Warranties

The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).

3.User Rights

Abiwara : Jurnal Vokasi Administrasi Bisnis, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Abiwara : Jurnal Vokasi Administrasi Bisnis permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Abiwara : Jurnal Vokasi Administrasi Bisnis on distributing works in the journal and other media of publications.

4.Co-Authorship

If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Abiwara : Jurnal Vokasi Administrasi Bisnis will not be held liable for anything that may arise due to the author(s) internal dispute. Abiwara : Jurnal Vokasi Administrasi Bisnis will only communicate with the corresponding author.

5.Miscellaneous

Abiwara : Jurnal Vokasi Administrasi Bisnis will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Abiwara : Jurnal Vokasi Administrasi Bisnis editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.

 

Every accepted manuscript should be accompanied by "Copyright Transfer Agreement" prior to the article publication.