Abiwara : Jurnal Vokasi Administrasi Bisnis
Abiwara : Jurnal Vokasi Administrasi Bisnis atau lebih dikenal dengan sebutan Jurnal ABIWARA diterbitkan oleh Program Studi Administrasi Bisnis Vokasi Institut Ilmu Sosial dan Manajemen Stiami Jakarta sebagai media untuk publikasi gagasan dan studi ilmiah untuk pengembangan ilmu pengetahuan dalam administrasi bisnis dan Kewirausahaan. Publikasi ini memuat berbagai tulisan ilmiah dalam bentuk hasil penelitian, kajian teoretis dan konseptual, serta aplikasi praktis baik dari bidang akademik maupun bisnis. Tulisan yang diterbitkan telah melalui proses penyuntingan tanpa mengubah substansi aslinya. Penulisan konten adalah tanggung jawab penulis dan tidak mencerminkan pendapat penerbit. Terbit dua kali dalam setahun, yaitu setiap bulan Maret dan September. E - ISSN 2686-1577 Email : abiwarajournal@stiami.ac.id / Website: https://ojs.stiami.ac.id/index.php/ABIWARA
Institut Ilmu Sosial dan Manajemen STIAMI
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Perlindungan Konsumen di Indonesia dalam Perspektif Kebijakan Publik (Analisis Kualitatif atas Fragmentasi Kelembagaan, Risiko Digital, dan Kesenjangan Pemulihan Hak Konsumen)
Consumer protection in Indonesia faces a structural transition from conventional market disputes to complex public policy problems driven by digital markets, institutional fragmentation, and weak consumer redress. This article analyzes consumer protection in Indonesia from a public policy perspective using a qualitative descriptive method and policy analysis design. The study relies on documentary research using official regulations, government reports, complaint statistics, and peer-reviewed literature published mainly between 2018 and 2025. Data validity is strengthened through source triangulation by comparing official datasets from the Ministry of Trade/BPS, BPKN, OJK, YLKI, and international organizations. The findings show that consumer protection is challenged by four major issues: the expansion of digital and non-marketplace transactions, institutional fragmentation among regulatory bodies, the emergence of platform-based risks such as dark commercial patterns, and a persistent redress gap. Empirical data show that Indonesia's e-commerce transactions reached Rp1,288.93 trillion in 2024, while 84.21% of the transaction value came from non-marketplace channels. BPKN recorded 1,733 consumer complaints in 2024 with potential losses of Rp424.25 billion, yet recovered losses reached only about Rp44.82 billion. The article argues that consumer protection must shift from complaint-based and sectoral governance toward integrated, risk-based consumer protection. The study recommends Integrated Consumer Protection Governance through legal reform, platform accountability, national complaint data integration, online dispute resolution, collective redress, and digital compliance audit. Keywords: Consumer Protection; Public Policy; Digital Economy; Institutional Fragmentation; Policy Analysis; Indonesia;
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Implementasi Kebijakan Sistem Ketahanan Kebakaran Lingkungan Dalam Upaya Pencegahan Kebakaran Dini Pada Kecamatan Cakung Kota Administrasi Jakarta Timur
In 2023, East Jakarta recorded the highest number of fire incidents in Jakarta, with 594 cases, of which Cakung District accounted for 126. However, the implementation of the Fire Resilience System in Cakung remains suboptimal, as Fire Volunteer Units have only been established in some community units (RW) across four out of the seven sub-districts. This study aims to analyze and evaluate the implementation of the Fire Resilience System Policy in early fire prevention at the Fire and Rescue Sub-Department of East Jakarta Administrative City. A qualitative approach was employed, with data collected through interviews involving seven informants. The findings indicate that the implementation of the Fire Resilience System Policy at the Fire and Rescue Sub-Department of East Jakarta has been effective and has yielded positive results. However, several challenges persist, including limitations in human resources, fire prevention facilities, inter-agency coordination, public awareness, and budget constraints. To address these challenges, efforts have been made to strengthen human resources through continuous training, improve fire prevention facilities, optimize inter-agency coordination, enhance public awareness and participation, utilize technology for monitoring and early warning systems, and increase collaboration with the private sector and non-governmental organizations.
Evaluasi Pelaksanaan Pengawasan Barang Milik Daerah Untuk Tertib Administrasi Pada Bagian Perlengkapan Sekretariat Daerah Kota Bekasi
Starting from the background of this study, the supervision of the management of regional property carried out by the Equipment Section so far in the author's observation is still considered ineffective due to various problems found in the use of BMD in several OPDs, sub-districts and sub- districts. Some of these problems include records and findings from the Inspectorate on the use of computers in OPDs that are not in accordance with the standards according to applicable regulations, some official vehicles are not immediately returned after the expiration of their term of office, damage to BMDs without maintenance. This shows that the supervision carried out by the Equipment Section is still considered technically and administratively negligent. This study uses a qualitative descriptive research method with data collection through interviews and observations. The theory used in this study is the supervision theory from Pasaribu (2011) where supervision will run well if there are four key indicators, namely monitoring, examination, guidance, disciplinary action and corrective action. From the results of the research analysis conducted by the researcher, based on this theory, most of the supervision carried out by the Equipment Section is in accordance with the rules, it's just that due to several factors, the supervision does not run less than optimally. However, the Equipment Section continues to strive to overcome these obstacles through the direction and guidance of the leadership
Pengaruh Lingkungan Kerja, Asistensi Manajemen, dan Kebijakan Kompensasi Terhadap Retensi Karyawan di SMK Hang Tuah 2 Jakarta
This research aims to analyze the influence of the work environment, management assistance, and compensation policy on employee retention at SMK Hang Tuah 2 Jakarta. Data was collected using a questionnaire that was tested for validity and reliability. The research sample consisted of 50 employees of SMK Hang Tuah 2 Jakarta, selected using a saturated sampling technique. The data analysis technique employed multiple linear regression analysis using SPSS for Windows Ver. 29. The findings of this research indicate that: (1) the work environment has a positive and significant influence of 65.8% on employee retention variation, with a significance value of 0.001, (2) management assistance has a positive and significant influence of 74.1% on employee retention variation, with a significance value of 0.006, (3) compensation policy has a positive and significant influence of 85.1% on employee retention variation, with a significance value of 0.000, and (4) simultaneously, the work environment, management assistance, and compensation policy have a positive and significant influence of 85.5% on employee retention variation, with a significance value of 0.000. These findings indicate that improving the work environment, management assistance, and compensation policy will enhance employee retention.
Implementasi Kebijakan Pemenuhan Kebutuhan Sumber Daya Manusia di Lingkungan Direktorat Jenderal Perhubungan Laut Kantor Pusat Kementerian Perhubungan Jakarta
The background of this thesis discusses the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation, Head Office of the Ministry of Transportation, Jakarta. The purpose of this study is to analyze and evaluate the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation, to analyze and evaluate what factors are obstacles in improving the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation, to analyze and evaluate efforts to overcome obstacles in the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation. The research method used is qualitative. Qualitative research methods are often called naturalistic research methods because the research is conducted in natural conditions, also known as ethnographic methods. Qualitative research is conducted on natural objects that develop as they are, are not manipulated by researchers and the presence of researchers does not greatly affect the dynamics of the object. The focus of this research is very important in a qualitative research. The focus of the research is intended to provide a qualitative study, while limiting the research in order to choose which data is relevant and which data is not relevant. The results of the study indicate that the Implementation of Fulfillment of Human Resource Needs in the Directorate General of Sea Transportation has shown positive results but there is still room for further improvement, especially in terms of communication
Implementasi Kebijakan Perizinan Berusaha Berbasis Resiko Dalam Upaya Mempermudah Pengurusan Perizinan Pelaku Usaha UMKM di Kecamatan Kalideres Kota Administrasi Jakarta Barat
This study aims to assess the implementation of the Risk-Based Business Licensing Policy for business actors in the sector of Micro, Small, and Medium Enterprises (MSMEs) in Kalideres District, West Jakarta Administrative City. The analysis of the implementation is based on George Edward III’s implementation theory, which includes the following indicators: Communication, Resources, Disposition, and Bureaucratic Structure. The research method employed is a descriptive qualitative approach. Data collection techniques used in the study include interviews, observations, and documentation. The results of this study show that the implementation of the policy has not been fully effective; communication has not been adequately established; human resources and budget allocation are considered insufficient in terms of quantity; disposition has been relatively positive, as demonstrated by the attitude and commitment of the officers; and the bureaucratic structure is in accordance with the established procedural framework. Challenges encountered in the implementation of the policy include: MSME business actors’ limited understanding of the risk-based business licensing process, technical issues with the licensing application system, complicated licensing requirements, uneven socialization efforts for MSME business actors, and the lack of time available for the business actors to process business licenses at the sub-district office. Efforts undertaken by the One-Stop Integrated Investment and Services Management Unit (UP PMPTSP) of Kalideres District and its staff to address these challenges include: coordinating with relevant stakeholders, conducting direct socialization in public spaces such as the Integrated Child-Friendly Public Space (RPTRA) and RW Offices, organizing public service week activities in public spaces, conducting online socialization via platforms such as WhatsApp groups, and establishing a complaint service through a call center at the business service outlets.
The Effect of Service Quality Price and Infrastructure Facilities on Customer Satisfaction at The Main Clinic of Balai Kesehatan Kerja Pelayaran
This study analyses customer satisfaction at the Main Clinic of Balai Kesehatan Kerja Pelayaran, the data shows that the customer satisfaction target has not been achieved optimally with the target to be achieved index 100 and scale 4 currently still at 85.55 and scale 38.33. Therefore, this study aims to measure the effect of price, service quality and infrastructure facilities on customer satisfaction at the Main Clinic of Balai Kesehatan Kerja Pelayaran. Researchers also gave questionnaires to 85 patients, this questionnaire as a means of collecting information data related to price, service quality, infrastructure and customer satisfaction. Based on the results of data processing using the SPSS statistical programme vers. 21 and obtained the results of price variables (X1), service quality (X2), infrastructure facilities (X3) together have a positive and significant effect on customer satisfaction (Y). The test results indicated by the Fcount value is 54.616 and a significant level of 0.000 while the Ftable value is 1.663. Due to the Fcount value of 54.616 greater than the Ftable value of 1.663 and a significant level of 0.000 while the value is smaller than the significance probability of 0.05, Ho is rejected and H1 is accepted, so it can be concluded that the variables of price, service quality and infrastructure together have a positive and significant effect on customer satisfaction and the magnitude of the influence of the variables is 65.7% is customer satisfaction and the remaining 34.3% is influenced by other variables not included in the study.
Pengaruh Perilaku Pegawai, Disiplin Kerja dan Kualitas Pelayanan Terhadap Kepuasan Masyarakat di Unit Pengelola Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kelurahan Klender
This research aims to analyze and evaluate the effect of employee behavior, work discipline, and service quality on public satisfaction at the Investment Management and Integrated One-Stop Service Unit of Klender Sub-district. The research method uses a quantitative approach through a questionnaire distributed to service recipients at the Investment Management and Integrated One-Stop Service Unit of Klender Subdistrict during the period of January - October 2024. The sample determination was formulated using the Slovin formula, resulting in a sample of 93 respondents. The data collected were analyzed using the IBM SPSS statistical program. The research results indicate that, partially, employee behavior has a significant effect on public satisfaction at 26.6%, work discipline has a significant effect on public satisfaction at 23.8%, and service quality has a significant effect on public satisfaction at 29.4%. Simultaneously, these three variables significantly affect public satisfaction by 41%, with the remaining 59% affected by other variables outside the scope of the research.
Analisis Kualitas Pelayanan Perizinan Usaha Restoran Melalui Penerapan Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi DKI Jakarta
Penelitian ini bertujuan untuk menganalisis kualitas pelayanan perizinan usaha restoran melalui sistem Online Single Submission (OSS) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi DKI Jakarta. Dengan penerapan OSS, diharapkan proses perizinan menjadi lebih transparan, efisien, dan cepat. Metode penelitian yang digunakan adalah pendekatan deskriptif kualitatif dengan pengumpulan data melalui observasi, wawancara, dan kuesioner kepada pelaku usaha restoran yang menggunakan layanan OSS. Hasil penelitian menunjukkan bahwa penerapan OSS memberikan beberapa manfaat, seperti kemudahan akses layanan secara daring dan peningkatan transparansi dalam prosedur perizinan. Namun, terdapat beberapa kendala yang mempengaruhi kualitas pelayanan, antara lain masalah teknis dalam sistem OSS, keterbatasan sumber daya manusia yang belum sepenuhnya siap, serta kurangnya pemahaman dari pelaku usaha terhadap penggunaan sistem tersebut. Di samping itu, kecepatan dan responsivitas petugas juga masih menjadi perhatian utama dalam upaya peningkatan kualitas layanan. Penelitian ini menyarankan beberapa langkah perbaikan, seperti peningkatan pelatihan bagi petugas, peningkatan sosialisasi kepada pelaku usaha, serta pembenahan infrastruktur teknologi untuk mendukung kinerja OSS. Dengan mengatasi kendala-kendala tersebut, diharapkan DPMPTSP Provinsi DKI Jakarta dapat meningkatkan kualitas pelayanan perizinan secara menyeluruh, mendukung iklim usaha yang lebih kondusif, dan mendorong pertumbuhan sektor bisnis di DKI Jakarta.
Pemberdayaan UMKM melalui Penerapan Sistem Marketplace dan Digital Payment di Provinsi Daerah Khusus Ibukota Jakarta
Penelitian ini bertujuan untuk menganalisa dan mengevaluasi pemberdayaan UMKM melalui penerapan sistem marketplace dan digital payment di Provinsi DKI Jakarta. Dalam era digital, transformasi teknologi menjadi peluang strategis bagi UMKM untuk meningkatkan efisiensi operasional, akses pasar, dan daya saing. Namun, tantangan seperti kesenjangan digital, kurangnya literasi teknologi, dan hambatan regulasi menghambat penerapannya. Penelitian ini bertujuan untuk menganalisis efektivitas sistem marketplace dan digital payment dalam memberdayakan UMKM, mengidentifikasi kendala yang dihadapi, serta merumuskan solusi implementatif. Menggunakan pendekatan deskriptif kualitatif, data diperoleh melalui wawancara terstruktur, observasi non- partisipan, dan studi dokumentasi dengan melibatkan berbagai pemangku kepentingan. Hasil penelitian menunjukkan bahwa dukungan kebijakan pemerintah, infrastruktur teknologi, dan motivasi UMKM memberikan potensi besar bagi pemberdayaan. Namun, kendala seperti rendahnya literasi digital, keterbatasan sumber daya manusia, dan kompleksitas sistem masih memerlukan perhatian. Saran yang diusulkan mencakup penyederhanaan regulasi, peningkatan infrastruktur digital, pelatihan berkelanjutan, serta layanan pendampingan teknis. Sistem marketplace dan digital payment terbukti memiliki potensi signifikan untuk memberdayakan UMKM, asalkan didukung oleh kebijakan adaptif, edukasi intensif, dan sinergi antar pemangku kepentingan.
Evaluasi Proses Bisnis Pengawasan Untuk Meningkatkan Kepatuhan Wajib Pajak: Studi Kasus di KPP Pratama Jakarta Mampang Prapatan
Peningkatan target penerimaan pajak setiap tahun mengharuskan proses pengawasan pajak yang lebih efektif dan efisien untuk mendorong kepatuhan formal dan materiil. Penelitian ini bertujuan mengevaluasi proses bisnis pengawasan di KPP Pratama Jakarta Mampang Prapatan pada tahun 2022, mengidentifikasi hambatan, serta menawarkan solusi untuk peningkatan berkelanjutan. Dengan menggunakan pendekatan deskriptif kualitatif, penelitian ini menemukan bahwa kualitas data pemicu yang rendah, ketidakoptimalan sistem Compliance Risk Management (CRM), dan hambatan tindak lanjut pengawasan menjadi kendala utama. Rekomendasi mencakup perbaikan mekanisme pembentukan data pemicu, penguatan regulasi, serta peningkatan kapasitas sumber daya manusia.
Pengaruh Kualitas Sistem, Kompetensi, dan Motivasi Terhadap Kepuasan Pengguna Pada Sistem Informasi Manajemen Program Transformasi Perpustakaan Berbasis Inklusi Sosial di Provinsi Jawa Tengah
Perpustakaan Nasional Republik Indonesia menjalankan program Transformasi Perpustakaan Berbasis Inklusi Sosial (TPBIS). Program ini mempunyai visi untuk menciptakan masyarakat sejahtera melalui TPBIS dan secara khusus program ini bertujuan untuk meningkatkan kualitas perpustakaan, meningkatkan penggunaan layanan, dan membangun komitmen dan dukungan stakeholder untuk keberlanjutan pengembangan perpustakaan. Untuk memastikan implementasi program berjalan dengan baik, program ini mengembangkan Sistem Informasi Manajemen (SIM) berbasis online, sebagai alat untuk melakukan monitoring dan evaluasi program. Penelitian ini bertujuan untuk mengevaluasi pengaruh kualitas sistem, kompetensi dan motivasi terhadap kepuasan pengguna SIM TPBIS. Penelitian menggunakan pendekatan kuantitatif dengan data primer yang diperoleh dari penyebaran kuesioner terhadap 78 admin SIM TPBIS di Provinsi Jawa Tengah. Pengambilan sampel dilakukan dengan teknik simple random sampling. Teknik analisis data menggunakan regresi linear berganda. Hasil penelitian ini menunjukkan bahwa kualitas sistem, kompetensi dan motivasi baik secara parsial maupun simultan berpengaruh signifikan terhadap kepuasan pengguna SIM TPBIS. Hal itu dibuktikan dengan nilai t-hitung dan F-hitung yang lebih besar dari nilai kritisnya. Kontribusinya terhadap peningkatan kepuasan pengguna yaitu 49,3% untuk kualitas sistem, 40,1% untuk kompetensi, 49,8% untuk motivasi dan secara simultan ketiga faktor tersebut memberikan kontribusi 58,7%. Perpustakaan Nasional perlu rutin mengevaluasi dan memperbarui SIM TPBIS untuk memastikan kinerja optimal, keamanan data, dan kemudahan penggunaan, serta melibatkan admin dalam memberikan umpan balik. Kompetensi dan motivasi admin dapat ditingkatkan melalui pelatihan relevan, partisipasi aktif dalam pengembangan sistem, dan penghargaan.
Pengaruh Motivasi, Kompetensi dan Kompensasi Terhadap Kinerja Pegawai di Balai Besar Pendidikan Penyegaran dan Peningkatan Ilmu Pelayaran Jakarta
Sumber daya manusia di dalam organisasi memegang peranan yang sangat strategis dan menentukan. Disamping peranannya sebagai pengelola, sumber daya manusia juga berperan sebagai penentu keberhasilan organisasi dalam mencapai tujuan. Balai Besar Pendidikan Penyegaran Dan Peningkatan Ilmu Pelayaran (BP3IP) Jakarta. Hasil pengamatan dan data sekunder menunjukan bahwa kinerja di instansi ini belum optimal, begitu pula motivasi, kompetensi dan kompensasi belum memuaskan. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh Pengaruh Motivasi, Kompetensi dan Kompensasi terhadap Kinerja Pegawai di BP3IP Jakarta. Populasi dalam penelitian ini adalah pegawai yang bekerja di BP3IP yang berjumlah 265 orang dan sampel penelitian ini adalah berjumlah 159 orang. Teknik pengumpulan data dilakukan dengan wawancara, kuesioner dan studi dokumentasi. Metode analisis data yang digunakan adalah regresi linear berganda dengan menggunakan software SPSS. Hasil penelitian menunjukan bahwa motivasi, kompetensi dan kompensasi berpengaruh terhadap kinerja pegawai baik secara simultan dan parsial. Nilai Koefisien Determinasi (KD) motivasi sebesar 59,4%. Variable kompetensi sebesar 80,3%. Variabel kompensasi sebesar 29%. Variable-variabel independent tersebut secara baik secara parsial maupun simultan berpengaruh positif dan signifikan terhadap kinerja pegawai.
Pengaruh Kepemimpinan, Pengembangan Karir dan Komitmen Organisasi Terhadap Kinerja Pegawai di Direktorat Prasarana Direktorat Jenderal Perkeretaapian Kementerian Perhubungan
Direktorat Prasarana merupakan suatu instansi yang mengelola penyediaan prasarana kereta agar berjalan dengan baik. Untuk dapat melakukan tugas tersebut dibutuhkan kepemimpinan yang baik, pengembangan karir yang jelas, serta komitmen organisasi sehingga kinerja pegawai diperoleh secara maksimal tersebut bisa dilaksanakan dengan baik. Namun demikian hasil observasi menunjukan kepemimpinan pengembangan karir, komitmen oganisasi belum optimal sehingga diduga mengakibatkan kinerja pegawai belum optimal. Pokok permasalahan dalam penelitian ini adalah seberapa besar pengaruh kepemimpinan, pengembangan karir dan komitmen organisasi dan baik parsial masing-masing variabel atau simultan secara bersama- sama terhadap kinerja pegawai pada Direktorat Prasarana Direktorat Jenderal Perkeretaapian Kementerian Perhubungan. Pendekatan penelitian yang dipergunakan dalam penelitian ini adalah kuatitatif yang bersifat asosiatif. Maksud dari penelitian kuantitatif asosiatif adalah suatu penelitian yang mencari hubungan antara satu variable dengan variable yang lain. Penelitian ini dilakukan di Kantor Direktorat Prasarana Direktorat Jenderal Perkeretaapian Kementerian Perhubungan. Adapun Penelitian dan pengamatan dilakukan, dari bulan Mei 2024 hingga bulan Agustus 2024. Teknik sampel yang digunakan dalam penelitian ini adalah metode sensus dengan 59 responden, dan teknik analisis data menggunakan adalah teknik analisis regresi linier berganda dengan menggunakan bantuan perangkat lunak SPSS version 25. Berdasarkan analisis yang dilakukan maka dapat disimpulkan bahwa Kepemimpinan, Pengembangan Karir dan Komitmen Organisasi berpengaruh terhadap Kinerja Pegawai di Direktorat Prasarana Direktorat Jenderal Perkeretaapian Kementerian Perhubungan.
Pengaruh Kompetensi, Motivasi Kerja dan Pelatihan terhadap Kinerja Pegawai pada Kantor Pelayanan Pajak Madya Dua Jakarta Utara
Kantor Pelayanan Pajak Madya Dua Jakarta Utara merupakan suatu instansi yang mengelola penerimaan negara dari sektor perpajakan agar berjalan dengan baik. Untuk dapat melakukan tugas tersebut dibutuhkan kompetensi pegawai yang mumpuni, motivasi pegawai yang tinggi, serta pelatihan bagi pegawainya sehingga pekerjaan tersebut bisa dilaksanakan dengan baik. Namun demikian hasil observasi menunjukan kompetensi, motivasi dan pelatihan bagi pegawai belum optimal sehingga diduga mengakibatkan kinerja pegawai belum optimal. Pokok permasalahan dalam penelitian ini adalah seberapa besar pengaruh kompetensi, motivasi dan baik parsial masing-masing variabel atau simultan secara bersama-sama terhadap kinerja pegawai pada Kantor Pelayanan Pajak Madya Dua Jakarta Utara. Pendekatan penelitian yang dipergunakan dalam penelitian ini adalah kuatitatif yang bersifat asosiatif. Maksud dari penelitian kuantitatif asosiatif adalah suatu penelitian yang mencari hubungan antara satu variable dengan variable yang lain. Penelitian ini dilakukan di Kantor Pelayanan Pajak Madya Dua Jakarta Utara. Adapun Penelitian dan pengamatan dilakukan, dari bulan Februari 2024 hingga bulan Mei 2024. Teknik sampel yang digunakan dalam penelitian ini adalah metode sensus dengan 105 responden, dan teknik analisis data menggunakan adalah teknik analisis regresi linier berganda dengan menggunakan bantuan perangkat lunak SPSS version 25. Berdasarkan analisis yang dilakukan maka dapat disimpulkan bahwa kompetensi, motivasi dan pelatihan secara signifikan baik parsial masing masing ataupun secara bersama-sama mempengaruhi kinerja Kantor Pelayanan Pajak Madya Dua Jakarta Utara.
Analisis Implementasi Digitalisasi Kualitas Pelayanan Publik
The topic to be analysed in this paper is the digitalisation of public service quality, which is an effort to improve public services using digital technology and data. Digitalisation of public service quality focuses on providing services that are more efficient effective and more transparent. Digitalisation of public service quality is implemented in the transformation of technology from analogue to digital processes. This topic is interesting to study because it is motivated by the results of Cordella &; Lindgren et al, 2019; Ranerup & Henriksen, 2019; Wihlborg, Wirtz et al, 2019), the conclusion of their research is "Digitalisation of public service quality changes public services by promising more efficient, more effective, and more transparent". The phenomena that occur in public services in Indonesia include service discrimination, the absence of certainty of time and cost and the low level of public satisfaction with public services, raising the question of what concrete steps the government has taken to overcome these public service problems. One of these concrete steps is the implementation of digitisation using internet-based information technology in the provision of various DKI Jakarta government services to the community. The writing of the article was carried out with a quantitative descriptive analysis method, data sources in the form of primary data and secondary data. Primary data collection by distributing questionnaires through google form. The results of primary data collection were processed and analysed using Ms Excell. The research location was conducted in the city of Jakarta as a smart city or smart city, involving 325 respondents who live in Jakarta with a minimum education requirement of high school equivalent, minimum age 21 years maximum 60 years, from various professional backgrounds including TNI / Polri, state civil apparatus, private sector, educators, journalists and entrepreneurs. The conclusion is that by implementing digitalisation of public service quality, it has succeeded in improving the quality of services provided by the Jakarta government to the community. The recommended advice related to implementing digitalisation of public service quality is to increase innovation and increase community support for digitalisation programs through socialisation and relevant, reliable and continuous training.
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Pengaruh Harga dan Kualitas Produk terhadap Keputusan Pembelian Frozen Food (Studi Kasus Produk Sosis Belfoods pada Konsumen di Gucci Frozen Food Cikarang)
This study was carried out at the Gucci Frozen Food Cikarang store, with the aim of determining the extent to which price (X1) and product quality (X2) affect the purchase decision (Y). The sampling technique used was purposeful sampling from 96 respondents. The method used is a quantitative method, while the test steps are validity, reliability, multiple linear regression analysis, hypothesis testing and coefficient of determination using SPSS 26 software. on a Windows computer system. Based on data analysis, the results of multiple linear regression analysis are Y = 17,719 + 0.578 X1 + 0.141 X2 + e, which shows if the price variable (X1) and the product quality variable (X2) are considered to be zero. change, the decision purchase (Y) will be positive and meaningful. Based on the F test, it is known that the calculated F value is 68,427, this figure shows that the calculated F value is larger than the table F, so Ho is rejected and Ha is accepted. Thus, the variables of price and product quality simultaneously affect the purchasing decision. This shows that there is an influence of price and product quality on purchasing decisions. Based on t-test, the results show that price has a positive effect on purchasing decision with t-value of 6,910 > panel t-value of 1,986 and significance level of 0.000 <0> panel t-value of 1,986 and a significance level 0.002 < 0; 0.05, it can be concluded that price and product quality changes have a significant influence on purchasing decisions. An R-squared value of 0.595 indicates that the contribution of the independent variable, i.e. price and product quality, to the dependent variable, i.e. purchase decision in the study, is 59.5% of the variable. dependent, namely purchase decision, while the rest 40.5% (100% - 40.5%) is influenced by other factors that have not been considered in this study.
Copyright (c) 2024 Abiwara : Jurnal Vokasi Administrasi Bisnis
Pengaruh Motivasi, Kompetensi dan Disiplin Kerja Terhadap Kinerja Pegawai Kecamatan Cikarang Utara
Penelitian ini bertujuan untuk menganalisis dan mengevaluasi pengaruh Motivasi, kompetensi dan Disiplin Kerja terhadap Kinerja Pegawai Kecamatan Cikarang Utara. Metode penelitian yang digunakan adalah metode kuantitatif. Jenis penelitian ini adalah penelitian eksplanasi. Teknik sampling adalah sampel jenuh. Data diperoleh melalui kuesioner yang disebarkan kepada 46 responden, yang merupakan pegawai Kecamatan Cikarang Utara. Data yang terkumpul kemudian diolah dan dianalisis dengan menggunakan software SPSS versi 26.0. Hasil penelitian dengan menggunakan analisis regresi linier parsial (uji t) dan analisis regresi linier berganda (uji F). Hasil Uji t variabel motivasi menunjukan bahwa: thitung> ttabel, 3,085>2,698 dengan nilai Sig < 0,05, ini berarti motivasi secara parsial mempunyai pengaruh signifikan terhadap kinerja. Hasil Uji t variabel kompetensi menunjukan bahwa: thitung<ttabel, 0,960<1,302 dengan nilai Sig > 0,05, ini berarti kompetensi secara parsial mempunyai pengaruh tidak signifikan terhadap kinerja. Hasil Uji t variabel disiplin menunjukan bahwa: thitung>ttabel, 1,923>1,682 dengan nilai Sig > 0,05, ini berarti disiplin secara parsial mempunyai pengaruh tidak signifikan terhadap kinerja. Hasil uji F menunjukan bahwa nilai Fhitung = 35,464, dan nilai Sig. = 0,000. Sedangkan untuk nilai Ftabel = 2,83, ini berati bahwa Fhitung> Ftabel dengan nilai Sig<0,05. Hal ini menunjukan bahwa secara simultan (bersama-sama) variabel motivasi, kompetensi dan disiplin berpengaruh secara signifikan terhadap kinerja pegawai Kecamatan Cikarang Utara dan besarnya pengaruh dilihat dari nilai Koefisien Determinasi (R2) adalah 69,7%.
Pengaruh Komitmen Kerja, Sistem Informasi Manajemen, dan Budaya Kerja terhadap Kinerja Pegawai di Dinas Perumahan dan Permukiman Kota Depok
Fenomena kinerja pegawai Dinas Perumahan dan Permukiman Kota Depok yang dalam menunjukkan hasil kerja secara kuantitas dan kualitas kurang optimal. Penelitian bertujuan untuk menganalisis dan mengevaluasi pengaruh komitmen kerja, sistem informasi manajemen, dan budaya kerja terhadap kinerja pegawai di Dinas Perumahan dan Permukiman Kota Depok secara parsial dan simultan. Penelitian ini menggunakan jenis penelitian kuantitatif dengan pendekatan explanatory. Populasi penelitian Dinas Perumahan dan Permukiman Kota Depok berjumlah 62 pegawai, dengan menggunakan sampel jenuh sehingga semua populasi menjadi sampel. Teknik analisis data menggunakan teknik analisis regresi linear berganda. Hasil penelitian: (1) Komitmen kerja berpengaruh positif dan signifikan terhadap kinerja pegawai di Dinas Perumahan dan Permukiman Kota Depok karena nilai uji t sebesar 3,182>2,000 dan besarnya pengaruh dari koefisien regresi sebesar 0,491, pengaruhnya sedang. (2) Sistem informasi manajemen berpengaruh positif dan signifikan terhadap kinerja pegawai di Dinas Perumahan dan Permukiman Kota Depok karena nilai uji t sebesar 5,223>2,000 dan besarnya pengaruh dari koefisien regresi sebesar 0,696, pengaruhnya sedang. (3) Budaya kerja berpengaruh positif dan signifikan terhadap kinerja pegawai di Dinas Perumahan dan Permukiman Kota Depok karena nilai uji t sebesar 2,768>2,000 dan besarnya pengaruh dari koefisien regresi sebesar 0,291, pengaruhnya lemah. (4) Komitmen kerja, sistem informasi manajemen, dan budaya kerja secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai di Dinas Perumahan dan Permukiman Kota Depok karena uji F didapat nilai 58,029>2,76 dengan pengaruh Adjusted R Square sebesar 73,7% dan sisanya 26,3% pengaruh dari faktor-faktor lain namun tidak diteliti.
Pengaruh Kompetensi, Beban Kerja, Dan Budaya Organisasi Terhadap Kinerja Pegawai Di Direktorat Statistik Harga, Badan Pusat Statistik
In the VUCA Era (Volatility, Uncertainty, Complexity, and Ambiguity), Qualified workers who can deliver strong performance and benefit their organization are needed. According to HR management science, human resources are an organization's most valuable asset and need to be properly maintained. As a non-ministerial government institution whose primary duty is to supply the government and community with data, the Central Statistics Agency of the Republic of Indonesia (BPS RI) must keep enhancing its operations to ensure that the data it produces is of ever-higher quality. One way to do this is by raising employee performance standards. The goal of this research is to examine and assess how competence, workload, and organizational culture affect workers' performance at the Central Statistics Agency (BPS) of the Republic of Indonesia's Directorate of Price Statistics. This study, which was carried out on 58 current employees of the BPS Directorate of Price Statistics, is quantitative in nature. Multiple linear regression, correlation, and descriptive analysis are all used in the analysis. The findings demonstrate that organizational culture, workload, and competence all significantly and favorably affect worker performance. In parallel, it is also known that competence, workload, and culture have a positive and significant influence of 55.6 percent, with other variables not included in this study having an influence on the remaining 44.4 percent.
Pengaruh Motivasi, Disiplin Kerja, dan Pengawasan Terhadap Kinerja Guru di Sekolah Menengah Atas Islam Daarul Arham Kecamatan Tenjo Kabupaten Bogor
Penelitian ini adalah mengenai Motivasi, Disiplin Kerja, dan Pengawasan yang dapat meningkatkan Kinerja Guru di Sekolah Menengah Atas Islam Daarul Arham Kecamatan Tenjo Kabupaten Bogor. Tujuan penelitian ini adalah untuk menganalisa dan mengevaluasi seberapa besar pengaruh Motivasi, Disiplin Kerja, dan Pengawasan terhadap Kinerja Guru baik secara parsial atau secara simultan. Populasi dan sampel dalam penelitian ini adalah pegawai yang berjumlah 30 orang. Variabel bebas dalam penelitian ini adalah Motivasi (X1), Disiplin Kerja (X2), dan Pengawasan (X3) sedangkan variabel terikatnya adalah Kinerja Guru (Y). Analisis data pada penelitian ini menggunakan SPSS Versi 25. Berdasarkan penelitian ini pengaruh Motivasi (X1), terhadap Kinerja Guru (Y) besarnya pengaruh yaitu 0,211 atau 21,1%. Kemudian Disiplin Kerja (X2) terhadap Kinerja Guru (Y) besarnya pengaruh yaitu 0,234 atau 23,4%. Selanjutnya pengaruh Pengawasan (X3) terhadap Kinerja Guru (Y) dengan besarnya pengaruh yaitu 0,237 atau 23,7%. Sedangakan Pengaruh Motivasi (X1) Disiplin Kerja (X2), dan Pengawasan (X3) secara simultan terhadap Kinerja Pegawai (Y) adalah 0,259 atau 25,9%.
Analisis Pengaruh Iklim Organisasi, Pengawasan, dan Kompetensi Pegawai Terhadap Kinerja Pegawai di Kantor Kelurahan Pondok Cina Kota Depok
This research is about organizational climate, supervision, and competence claims that can improve employee performance at the Pondok Cina Subdistrict Office, Depok City. The goal of this research is to analyze and evaluate how much influence organizational, supervision, and competence claims have on employee performance either partially or simultaneously. Population and sample of this study were 50 workers. The independent variables in this research are Organizational Climate (X1), Supervision (X2), and Competence (X3) while the dependent variable is Employee Performance (Y). Data analysis in this study used SPSS Version 25. Based on this research, the t test of the influence of Organizational Climate (X1) on Employee Performance (Y) has a magnitude of 0.251 or 25.1%. Then the influence of Supervision (X2) on Employee Performance (Y) with the magnitude of the influence being 0.224 or 22.4%. Furthermore, the influence of Employee Competency (X3) on Employee Performance (Y) with the magnitude of the influence is 0.285 or 28.5%. Meanwhile, Organizational Climate (X1), Supervision (X2), and Competency (X3) simultaneously on Employee Performance (Y) is 0.414 or 41.4%.
Pengaruh Kemampuan Kerja, Inovasi Pelayanan, dan Disiplin Kerja Terhadap Kualitas Pelayanan Publik di Kecamatan Bojonggede Kabupaten Bogor Provinsi Jawa Barat
The phenomenon of the quality of public services in Bojonggede District, Bogor Regency has not met expectations. The research aims to analyze and evaluate the influence of work ability, service innovation, and work discipline toward the quality of public services in Bojonggede District, Bogor Regency, West Java Province, partially and simultaneously. This research uses quantitative research with an explanatory approach. The research population receiving public services in Bojonggede District, Bogor Regency for the period January to early March 2024 was 1467 people, with Slovin (5% significance level) obtaining 314 samples. The data analysis technique uses multiple linear regression analysis techniques. Research results: (1) There was a positive and significant influence of Work Ability toward the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is accepted with a magnitude of 54.91%. (2) There was a positive and significant influence of Service Innovation on the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is stated to be accepted with a magnitude of 53.58%. (3) There was a positive and significant influence of Work Discipline toward the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is stated to be accepted with a magnitude of 38.69%. (4) There was a positive and significant influence of Work Ability, Service Innovation and Work Discipline toward the Quality of Public Services in Bojonggede District, Bogor Regency, West Java Province, which is said to be accepted with an Adjusted R Square influence of 65.7% and the remaining 34.3 % influence of other factors but not researched.
The Influence of Management Information Systems, Competency and Work Discipline toward Civil Servants Performance in Cipayung District, Depok Municipality
The issue of subpar civil servant performance exists in Cipayung District, Depok Municipality. The study attempts to ascertain and evaluate the partial and simultaneous effects of work discipline, competency, and management information systems on the performance of civil servants in Cipayung District, Depok Municipality. This study employs an explanatory approach to quantitative research. There were 186 district and sub-district government officials in the research population; 123 samples were obtained using Stephen and Willian's sample table (standard error 5%). Multiple linear regression analysis techniques are used in the data analysis method. Research findings: (1) The Management Information System has a 55.20% partly favorable and significant influence on the performance of civil servants in Cipayung District, Depok Municipality. (2) There is a notable and perhaps beneficial influence.
The Influence of Training, Work Motivation, and Leadership Style Toward the Performance of State Civil Apparatus at The Marine Transportation Education and Training Center
When it comes to work results in terms of quality, punctuality, work initiative, and communication, the ASN performance phenomena at the Marine Transportation Education and Training Center is subpar. The study is to partially and simultaneously examine the impact of leadership style, work motivation, and training on the performance of State Civil Apparatus at the Marine Transportation Education and Training Center. This study employs an explanatory methodology and a quantitative research design. Just 47 ASN completed the google form out of the 52 ASN that were part of the ASN study at the Marine Transportation Education and Training Center. In order to make all populations into samples, the sampling technique used saturated samples. Several linear regression analysis approaches were employed in the data analysis process. The study's conclusions.
Pengaruh Penilaian Kinerja Berbasis Elektronik, Kompetensi dan Kepemimpinan Transformasional terhadap Kinerja pada Politeknik Pelayaran Sumatera Barat
Tujuan dalam penelitian ini adalah untuk mengetahui dan menganalisis seberapa besar pengaruh Penilaian Kinerja Berbasis Elektronik, Kompetensi Dan Kepemimpinan Transformasional Terhadap Kinerja Pada Politeknik Pelayaran Sumatera Barat. Pendekatan penelitian yang dipergunakan dalam penelitian ini adalah kuantitatif. Maksud adalah suatu penelitian yang mencari hubungan antara satu variable dengan variable yang lain. Penelitian ini dilakukan di Kantor Politeknik Pelayaran Sumatera Barat. Adapun Penelitian dan pengamatan dilakukan, dari April 2024 hingga bulan Juli 2024. Teknik sampel yang digunakan dalam penelitian ini adalah metode sensus dengan 91 responden, dan teknik analisis data menggunakan adalah teknik analisis regresi linier berganda dengan menggunakan bantuan perangkat lunak SPSS version 25. Berdasarkan analisis yang dilakukan maka dapat disimpulkan bahwa penilaian kinerja berbasis elektronik, kompetensi dan kepemimpinan transformasional berpengaruh terhadap kinerja pegawai pada Politeknik Pelayaran Sumatera Barat secara parsial maupun simultan.
Pengaruh Gaya Kepemimpinan Transformasional, Lingkungan Kerja, dan Komunikasi terhadap Kinerja Karyawan (Studi Kasus pada Percetakan PT Ardevon Jakarta)
Penelitian ini bertujuan untuk mengetahui pengaruh variabel gaya kepemimpinan transformasional, lingkungan kerja, dan komunikasi terhadap kinerja karyawan (Studi Kasus Di PT Ardevon Jakarta). Teknik penentuan sampel dalam penelitian ini menggunakan teknik random sampling. Teknik random sampling jenis pengambilan sampel probabilitas setiap orang seluruh populasi target yang memiliki kesempatan sama untuk dipilih, pemilihan sampel ini dilakukan secara acak. Metode analisis data yang digunakan dalam penelitian ini adalah Uji Validitas, Uji Reliabilitas, Uji t, dan Uji F. Koefisien Determinasi Parsial, dan Koefisien Determinasi Simultan. Hasil penelitian menunjukkan bahwa variabel gaya kepemimpinan transformasional berpengaruh terhadap kinerja karyawan, lingkungan kerja berpengaruh terhadap kinerja karyawan dan komunikasi berpengaruh terhadap kinerja karyawan. Variabel gaya kepemimpinan transformasional, lingkungan kerja,dan komunikasi secara bersama-sama berpengaruh terhadap kinerja karyawan di PT. Ardevon, Jakarta
Analisis Pelayanan E-Service dalam Meningkatkan Kepuasan Masyarakat di Disdukcapil Kota Depok
Tujuan Penelitian ini untuk menganalisa dan mengevaluasi bagaimana Pelayanan E- Service Dalam Meningkatkan Kepuasan Masyarakat di Disdukcapil Kota Depok serta hambatan dan upaya dalam mengatasi hambatan tersebut. Penelitian ini menggunakan pendekatan deskriptif kualitatif. Adapun metode pengumpulan data yang digunakan yaitu Wawancara, Observasi dan Studi Pustaka dengan 6 orang Informan. Hasil penelitian menunjukkan bahwa Pelayanan E-Service Dalam Meningkatkan Kepuasan Masyarakat di Disdukcapil Kota Depok terlaksana dengan baik. Kendala kendala yang ditemukan adalah adalah kuangnya sarana dan prasarana, kurangnya pemahaman mengenai digitalisasi, dan kendala pada jaringan internet yang tidak stabil. Solusi dari kendala-kendala ini adalah dari kendala ini adalah dengan penambahan sarana dan prasarana, kemudian diberikan sosialisasi dan pelatihan, dan peningkatan jaringan internet.
Strategi Peningkatan Cakupan Pelayanan Administrasi Perumda Tirta Patriot Kota Bekasi
Perumda Tirta Patriot adalah Badan Usaha Milik Daerah (BUMD) yang bergerak di bidang pelayanan air bersih melalui jaringan perpipaan. Saat ini cakupan pelayanan Perumda Tirta Patriot masih belum maksimal sehingga dibutuhkan adanya strategi guna meningkatkan cakupan pelayanan administrasi. Strategi peningkatan cakupan pelayanan administrasi Perumda Tirta Patriot bertujuan untuk menganalisa strategi, mengevaluasi entitas penghambat dan pendorong, serta solusi dari permasalahan yang ada di Perumda Tirta Patriot. Penelitian ini menggunakan metode kualitatif melalui teknik wawancara, observasi, dan dokumentasi. Berdasarkan hasil penelitian yang telah dilakukan ditemukan permasalahan seperti belum maksimalnya pengembangan jaringan perpipaan, penyelesaian pengaduan yang belum efektif, dan sumber air baku yang kurang baik. Permasalahan jaringan perpipaan dapat diselesaikan dengan strategi seperti kerjasama dengan pemerintah pusat, pemerintah daerah, dan swasta, serta ikut serta dalam Proyek Strategis Nasional (PSN) Jatiluhur 1. Dalam penelitian ini ditemukan entitas penghambat seperti seperti air kecil, air keruh, air mati, dan tekanan air pada jaringan yang belum stabil serta kualitas air baku yang kurang baik. Entitas pendorong yang ditemukan adalah komunikasi yang baik dengan stakeholder yang memberikan kesempatan untuk bekerjasama dalam rangka perbaikan dan pengembangan pelayanan air bersih Perumda Tirta Patriot. Dalam penyelesaian pengaduan dilakukan pengecekan lokasi oleh petugas dan pemetaan wilayah prioritas perbaikan jaringan untuk kedepannya didahulukan pemasangan alat pendorong tekanan air. Semua strategi tersebut diimplementasikan melalui kebijakan pimpinan perusahaan berdasarkan aturan yang berlaku.
Evaluasi Kebijakan Kurikulum Merdeka dalam Mewujudkan Profil Pelajar Pancasila dan Menguatnya Literasi Numerasi di Sekolah Penggerak SMA Negeri Jakarta Utara
This research is about the Evaluation of the Independent Curriculum Policy in Realizing the Profile of Pancasila Students and the strengthening of numeracy literacy in the driving school of North Jakarta State High School. The purpose of this study is to evaluate the independent curriculum policy in realizing the profile of Pancasila students and the strengthening of numeracy literacy. The research method used is descriptive qualitative. This research uses observation, interviews, and documentation as tools to collect data. The results of this study indicate the success of the Merdeka Curriculum in realizing the profile of Pancasila students and strengthening numeracy literacy in students effectively, efficiently, adaptively, equitably, responsively and according to the demands of needs. In intracurricular learning, the process takes place efficiently or saves time, energy and costs because the discussion of the material is in accordance with learning outcomes. The Strengthening Pancasila Profile Project is less efficient, because it takes up to 25% of the time allocated for the overall curriculum schedule