The Effect of Attractions, Amenities, Accessibility on Tourist Satisfaction at Garuda Wisnu Kencana Bali

Lenny Kurnia Octaviani, Wahyu Puja Kesuma

Abstract


Garuda Wisnu Kencana (GWK) Bali is one of the most popular tourist destinations in Indonesia. The beauty of the Garuda Wisnu Kencana statue and the various attractions it offers attract many tourists to visit. This research aims to analyze the influence of attractions, facilities, and accessibility on tourist satisfaction at GWK Bali. This research uses quantitative methods and data collection techniques through surveys of 100 tourists who visited GWK Bali. Data were analyzed using validity, reliability, normality, heteroscedasticity, multicollinearity, multiple linear regression, and F tests. The research results showed that attractions and accessibility had a positive and significant influence on tourist satisfaction at GWK Bali. On the other hand, facilities do not have a significant influence on tourist satisfaction. The coefficient of determination of 0.776 indicates that 77.6% of the variation in tourist satisfaction can be explained by a combination of attractions, facilities, and accessibility. Attractions and accessibility are important factors that influence tourist satisfaction at GWK Bali. GWK Bali management needs to improve the quality of attractions and accessibility to increase tourist satisfaction.

Keywords


Attractions; Amenities; Accessibility; Tourist Satisfaction;

Full Text:

PDF

References


Aniqoh, N. A. F., Sihombing, N., Sinaga, S., Simbolon, S., & Sitorus, S. (2022). Destination Image, Tourist Satisfaction and Loyalty in the Eco-Tourism Environment. Journal of Environmental Management and Tourism, 13, 897. https://doi.org/10.14505/jemt.v13.3(59).26

Arhando, P. (2019). Ini Penyumbang Devisa Nomor Dua Terbesar Indonesia, Nilainya Rp 246 Triliun.

Chaudhary, M., & Ul Islam, N. (2020). Influence of destination attractiveness on tourist satisfaction and future travel intentions: A study of Kashmir valley.

Dinas Pariwisata Provinsi Bali. (2024). Rilis Data Statistik Resmi Bulan Desember 2023 – Bali Government Tourism Office.

Fakari, R., Khristianto, W., Poernomo, D., & Suhartono. (2023). Tourist Satisfaction: The Influence of Tourist Attractions, Tourist Facilities, and Social Media Marketing (hlm. 130–141). https://doi.org/10.2991/978-94-6463-290-3_12

Fatmawati, I., & Olga, F. (2023). Investigating The Determining Factors of Tourist Revisit Intention in a Natural-based Tourism Destination. E3S Web of Conferences, 444. https://doi.org/10.1051/e3sconf/202344401014

Febriyana, S., & Suprastayasa, A. (2020). Do Facilities Affect Tourists’ Satisfaction at Natural Tourist Attraction? A Case at Tegenungan Waterfall in Bali. TRJ Tourism Research Journal, 4, 104–112. https://doi.org/10.30647/trj.v4i2

Ghozali, I. (2016). Aplikasi Analisis Multivariete SPSS 23.

Hossan, D., Mansor, Z., & Jaharuddin, N. (2023). Research Population and Sampling in Quantitative Study. International Journal of Business and Technopreneurship (IJBT), 13, 209–222. https://doi.org/10.58915/ijbt.v13i3.263

McKercher, B., & Prideaux, B. (2020). Tourism Theories, Concepts and Models (1 ed.). Goodfellow Publishers. https://doi.org/10.23912/9781911635352-4280

Mendrofa, H., & Octafian, R. (2024). Social and Economic Impacts of Tourism Development on the Local Community of Kampung Pelangi, Semarang. Pancasila International Journal of Applied Social Science, 2, 284–291. https://doi.org/10.59653/pancasila.v2i02.775

Nurhidayati & Abror. (2020). The Effect of Electronic Word of Mouth and Service Quality on Satisafaction: Destination Image as a Mediator. Proceedings of the 4th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2019). 4th Padang International Conference on Education, Economics, Business and Accounting (PICEEBA-2 2019), Padang, Indonesia. https://doi.org/10.2991/aebmr.k.200305.147

Quynh, N., Dinh, T., Mai, T., Duyen, N., Hong, P., & Duc, B. (2024). The Impact of Destination Quality and Image on Tourists’ Loyalty. Journal of Law and Sustainable Development, 12, e2728. https://doi.org/10.55908/sdgs.v12i1.2728

Ria, E., Gumilang, A., Hutahaean, N., & Heriyati, P. (2024). Factors that Determine Tourist Satisfaction and Tourists’ Intention to Return to Tourist Destinations in Tarutung. Business and Entrepreneurial Review, 23, 303–320. https://doi.org/10.25105/ber.v23i2.18794

Sugiama, A. G., Oktavia, H. C., & Karlina, M. (2022). The Effect of Tourism Infrastructure Asset Quality on Tourist Satisfaction: A Case on Forest Tourism in Tasikmalaya Regency. International Journal of Applied Sciences in Tourism and Events, 6(1), 65–71. https://doi.org/10.31940/ijaste.v6i1.65-71

Sugiono, S. (2016). Metode penelitian kuantitatif, kualitatif, dan r & d. Bandung: Alfabeta.

Sulkaisi, N., Siska, F., & Irwan, I. (2021). The Effect of Services Quality on Tourist Satisfaction and Tourist Loyalty. https://doi.org/10.2991/aebmr.k.210218.001

Surya, E., & Ningsih, S. (2020). …, And Accessibilityto The Loyalty Of Tourists To The Destinationtangkahan Tourism Langkat Regencywith Satisfaction As A …. The 2nd International Conference And…

Swarjana, I., & SKM, M. (2022). Populasi-sampel, teknik sampling & bias dalam penelitian.

Thi, K. C. N. (2020). The effects of service quality on international tourist satisfaction and loyalty: Insight from Vietnam. International Journal of Data and Network Science, 4(2), 179–186. https://doi.org/10.5267/j.ijdns.2020.1.003

United Nations. (2020). Promoting accessible tourism for all | United Nations Enable. United Nations.

UNWTO. (2023). Accessible Tourism. ONU Tourisme. https://www.unwto.org/fr/node/97

Vogt, W. (2015). Explanatory research. Dictionary of Statistics & Methodology.

Widaningrum, D., Surjandari, I., & Sudiana, D. (2020). Spatial Characteristic of Tourism Sites on Neighborhood Support Facilities and Proximities in Cultural World Heritage Sites. International Journal on Advanced Science, Engineering and Information Technology, 10, 2213. https://doi.org/10.18517/ijaseit.10.6.10686




DOI: https://doi.org/10.31334/jd.v5i2.3722

DOI (PDF): https://doi.org/10.31334/jd.v5i2.3722.g1939

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Destinesia : Jurnal Hospitaliti dan Pariwisata

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

View My Stats

 

____________________________________________

Destinesia : Jurnal Hospitaliti dan Pariwisata

Bulan Terbit

  • Maret dan September

Email:

Penerbit :

  • Program Studi Hospitaliti dan Pariwisata dan LPPM Institut Ilmu Sosial dan Manajemen STIAMI

Alamat :

  • Jl. Pangkalan Asem Raya No. 55 Cempaka Putih Jakarta Pusat 10530 Telp: (021) 4213380