Analisis Peran Biro Umum Sekretariat Daerah Provinsi DKI Jakarta atas Kebutuhan Pengguna Gedung pada Pemeliharaan dan Perawatan Mekanikal Elektrikal Gedung Kantor Balai Kota Provinsi DKI Jakarta

Baskoro Setiyo, Tuswoyo Tuswoyo

Abstract


The purpose of this research is to identify the role of the general bureau of Jakarta Provincial Secretariat to the needs of building users on mechanical electrical maintenance of Jakarta City Hall Office.

This research uses qualitative descriptive method to describe and explain the existing phenomena in detail by using interview as its supporting instrument. This research shows that the general bureau is doing well. It not only performs building maintenance, but also communicates properly, shows effective personality and well personal grooming for professional appearance. Another role of a general bureau officer in carrying out an official event is as a coordinator not only for herself/himself, but also for all related parties. A general bureau officer must be able to establish communication with related parties and act as a mediator, a coordinator, and a manager who organizes the events well. Service is a dynamic state associated with products, services, people, processes, and the environment where its quality assessment is determined at the time it is provided. Assessing service quality considers the role of the community as the service recipient and the officers as the service provider.

Full Text:

PDF

References


Aan Komariah dan Djam'an Satori, 2010, Metodologi Penelitian. Kualitatif. Bandung :Alfabeta.

Anggara,Sahya. 2012. Ilmu Administrasi Negara, Bandung :Pustakasetia

Arikunto, Suharsimi. 2013. Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipata.

Abdulhak, Ishak dan Ugi Suprayogi. 2011. Penelitian Tindakan dalam Pendidikan.Nonformal. Jakarta: Rajawali Pers .

Creswell, J., W., 2012,Research design Pendekatan kualitatif, Kuantitatif dan. Mixed; Cetakan ke-2, Yogyakarta: Pustaka Pelajar

Dewi, Irra Chrisyanti. 2011. Pengantar Ilmu Administrasi, PT Prestasi. Pustakaraya. Jakarta.

Dwiyanto.2009.Kebijakan Publik Berbasis Dynamic Policy.Analisys.Gava Media: Yogyakarta.

Hardiansyah, 2011, Kualitas Pelayanan Publik, Konsep, Dimensi, Indikator dan Implementasinya, Cetakan Ke-1, Gava Media, Yogyakarta.

Hellriegeldan Slocum.2011. Organizational Behavior 13.th edition. South-Western Cengage.

Irawan, Prasetya , 2010 , Manajemen Sumber Daya Manusia, STIA-LAN Press, Jakarta.

JudgeTimothy A, Robbins Stephen P. 2014, Robbins&Judge.2013. Organizational Behavior, Fifteenth Edition. Pearson.

Keban, Yeremias T., 2008,Enam Dimensi Strategis Administrasi Publik: Konsep, Teori, Dan Isu., Gavamedia, Yogyakarta.

Kotler, Philip, 2016. Marketing Management, 15th Edition, Pearson Education,Inc.

Kotler, Philip and Kevin Lane Keller,2016.:Marketing Management, 15thEdition New Jersey: Pearson Pretice Hall, Inc.

Kolter, Philip 2014. Principle Of Marketing. 15 th Editions New Jersey : Pearson Prentice Hall.

Kreitner, Robert dan Angelo Kinicki.2014. Organizational behavioral-Ed. 5.Jakarta Salemba Empat.

Laksana, Wijaya, Muhibudin., Mukarom, Zaenal., 2015, Membangun Kinerja Pelayanan Publik Menuju Clean Govermment and Good Governance,Pengantar Abdullah, Budi., Cetakan Ke-1, Pustaka Setia, Bandung.

Lupiyoadi Rambat, 2013. Manajemen Pemasaran jasa Edisi kedua.Penerbit Salemba Empat: Jakarta

Mukarom, Zaenal dan Muhibudin Wijaya Laksana. 2015. Manajemen Pelayanan Publik. Bandung: CV PustakaSetia.

Pasolong, Harbani.,2010.Teori Administrasi Publik, Alfabeta, Bandung.

Setyosari, Punaji. 2010. Metode Penelitian Penelitian dan Pengembangan. Jakarta: Kencana.

S.F. Marbundan Moh.Mahfud MD,2016.Pokok-pokok Hukum Administrasi Negara,.Liberty, Yogyakarta

Sondang P. Siagian. 2011.Manajemen Sumber Daya Manusia, Jakarta: PT. Bumi. Aksara.

Sukmadinata, N.S. 2011. Metode Penelitian Pendidikan. Bandung: RemajaRosadakarya

Sugiyono.2011.Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.

Syafri, Wirman. 2012. Studitentang Administrasi Publik. Jatinangor :Erlangga

Tjiptono, Fandy., 2012, PemasaranJasa, Prinsip, Penerapandan Penelitian, Andi Yogyakarta.

Wahyuni, Yuyun. 2011. Metode Penelitian . Yogyakarta: Fitramaya.

Zeitmhal, Valarie A, Pasuraman, Leonard L Berry, 1990, Delivering Quallity Service, New York, Oxford Sydney, The Free Press.

Jurnal

Peran Protokoler dalam menunjang efektivitas kinerja Kepala Bagian Umum Pemerintahan Kabupaten Deli Serdang.” Jurnal Perspektif Vo. 7 No 2 Oktober, 2014 ISSN 2085-0320

Strategi Humas dan Protokol terhadap Publikasi Kegiatan DPRD DIY”, Jurnal Vol.10/No.01/April 2017-Profetik Jurnal Komunikasi

Peran Keprotokolan dalam menerima kunjungan kerja dari Instansi di lingkungan Sekretariat DPRD Kota Tangerang Selatan, Jurnal Ilmiah Efektivitas, Volume 7 No. 3 Tahun 2014

Peran Humas dan Protokoler Sekretariat DPRD dalam menjalin Hubungan Sinergis antara Media dengan DPRD Kabupaten Bulungan Tahun 2015

Peran Protokoler Sekretariat Daerah dalam menunjang kegiatan seremonial Gubernur Kalimantan Timur, Jurnal Paradigma Ilmu Administrasi Negara Fisipol Universitas Mulawarman Samarinda, Vol. 4 No.2, Agustus 2015 ISSN

International Journal Vol 1 No 2 (2018): Volume 1, Issue 2, Februari 2018. This study aims to find out and obtain a picture of PPID Performance Effectiveness which is in the Padang City DPRD Secretariat in providing information disclosure to the public.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Jurnal Ilmiah Administrasi Publik

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.