Analisis Peran Biro Umum Sekretariat Daerah Provinsi DKI Jakarta atas Kebutuhan Pengguna Gedung pada Pemeliharaan dan Perawatan Mekanikal Elektrikal Gedung Kantor Balai Kota Provinsi DKI Jakarta
DOI:
https://doi.org/10.31334/jiap.v1i1.1296Abstract
The purpose of this research is to identify the role of the general bureau of Jakarta Provincial Secretariat to the needs of building users on mechanical electrical maintenance of Jakarta City Hall Office.
This research uses qualitative descriptive method to describe and explain the existing phenomena in detail by using interview as its supporting instrument. This research shows that the general bureau is doing well. It not only performs building maintenance, but also communicates properly, shows effective personality and well personal grooming for professional appearance. Another role of a general bureau officer in carrying out an official event is as a coordinator not only for herself/himself, but also for all related parties. A general bureau officer must be able to establish communication with related parties and act as a mediator, a coordinator, and a manager who organizes the events well. Service is a dynamic state associated with products, services, people, processes, and the environment where its quality assessment is determined at the time it is provided. Assessing service quality considers the role of the community as the service recipient and the officers as the service provider.References
Aan Komariah dan Djam'an Satori, 2010, Metodologi Penelitian. Kualitatif. Bandung :Alfabeta.
Anggara,Sahya. 2012. Ilmu Administrasi Negara, Bandung :Pustakasetia
Arikunto, Suharsimi. 2013. Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipata.
Abdulhak, Ishak dan Ugi Suprayogi. 2011. Penelitian Tindakan dalam Pendidikan.Nonformal. Jakarta: Rajawali Pers .
Creswell, J., W., 2012,Research design Pendekatan kualitatif, Kuantitatif dan. Mixed; Cetakan ke-2, Yogyakarta: Pustaka Pelajar
Dewi, Irra Chrisyanti. 2011. Pengantar Ilmu Administrasi, PT Prestasi. Pustakaraya. Jakarta.
Dwiyanto.2009.Kebijakan Publik Berbasis Dynamic Policy.Analisys.Gava Media: Yogyakarta.
Hardiansyah, 2011, Kualitas Pelayanan Publik, Konsep, Dimensi, Indikator dan Implementasinya, Cetakan Ke-1, Gava Media, Yogyakarta.
Hellriegeldan Slocum.2011. Organizational Behavior 13.th edition. South-Western Cengage.
Irawan, Prasetya , 2010 , Manajemen Sumber Daya Manusia, STIA-LAN Press, Jakarta.
JudgeTimothy A, Robbins Stephen P. 2014, Robbins&Judge.2013. Organizational Behavior, Fifteenth Edition. Pearson.
Keban, Yeremias T., 2008,Enam Dimensi Strategis Administrasi Publik: Konsep, Teori, Dan Isu., Gavamedia, Yogyakarta.
Kotler, Philip, 2016. Marketing Management, 15th Edition, Pearson Education,Inc.
Kotler, Philip and Kevin Lane Keller,2016.:Marketing Management, 15thEdition New Jersey: Pearson Pretice Hall, Inc.
Kolter, Philip 2014. Principle Of Marketing. 15 th Editions New Jersey : Pearson Prentice Hall.
Kreitner, Robert dan Angelo Kinicki.2014. Organizational behavioral-Ed. 5.Jakarta Salemba Empat.
Laksana, Wijaya, Muhibudin., Mukarom, Zaenal., 2015, Membangun Kinerja Pelayanan Publik Menuju Clean Govermment and Good Governance,Pengantar Abdullah, Budi., Cetakan Ke-1, Pustaka Setia, Bandung.
Lupiyoadi Rambat, 2013. Manajemen Pemasaran jasa Edisi kedua.Penerbit Salemba Empat: Jakarta
Mukarom, Zaenal dan Muhibudin Wijaya Laksana. 2015. Manajemen Pelayanan Publik. Bandung: CV PustakaSetia.
Pasolong, Harbani.,2010.Teori Administrasi Publik, Alfabeta, Bandung.
Setyosari, Punaji. 2010. Metode Penelitian Penelitian dan Pengembangan. Jakarta: Kencana.
S.F. Marbundan Moh.Mahfud MD,2016.Pokok-pokok Hukum Administrasi Negara,.Liberty, Yogyakarta
Sondang P. Siagian. 2011.Manajemen Sumber Daya Manusia, Jakarta: PT. Bumi. Aksara.
Sukmadinata, N.S. 2011. Metode Penelitian Pendidikan. Bandung: RemajaRosadakarya
Sugiyono.2011.Metode Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: Alfabeta.
Syafri, Wirman. 2012. Studitentang Administrasi Publik. Jatinangor :Erlangga
Tjiptono, Fandy., 2012, PemasaranJasa, Prinsip, Penerapandan Penelitian, Andi Yogyakarta.
Wahyuni, Yuyun. 2011. Metode Penelitian . Yogyakarta: Fitramaya.
Zeitmhal, Valarie A, Pasuraman, Leonard L Berry, 1990, Delivering Quallity Service, New York, Oxford Sydney, The Free Press.
Jurnal
Peran Protokoler dalam menunjang efektivitas kinerja Kepala Bagian Umum Pemerintahan Kabupaten Deli Serdang.†Jurnal Perspektif Vo. 7 No 2 Oktober, 2014 ISSN 2085-0320
Strategi Humas dan Protokol terhadap Publikasi Kegiatan DPRD DIYâ€, Jurnal Vol.10/No.01/April 2017-Profetik Jurnal Komunikasi
Peran Keprotokolan dalam menerima kunjungan kerja dari Instansi di lingkungan Sekretariat DPRD Kota Tangerang Selatan, Jurnal Ilmiah Efektivitas, Volume 7 No. 3 Tahun 2014
Peran Humas dan Protokoler Sekretariat DPRD dalam menjalin Hubungan Sinergis antara Media dengan DPRD Kabupaten Bulungan Tahun 2015
Peran Protokoler Sekretariat Daerah dalam menunjang kegiatan seremonial Gubernur Kalimantan Timur, Jurnal Paradigma Ilmu Administrasi Negara Fisipol Universitas Mulawarman Samarinda, Vol. 4 No.2, Agustus 2015 ISSN
International Journal Vol 1 No 2 (2018): Volume 1, Issue 2, Februari 2018. This study aims to find out and obtain a picture of PPID Performance Effectiveness which is in the Padang City DPRD Secretariat in providing information disclosure to the public.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright Notice
Please find the rights and licenses in Jurnal Ilmiah Administrasi Publik. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
1.License
The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
2.Author(s)' Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3.User Rights
Jurnal Ilmiah Administrasi Publik, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Jurnal Ilmiah Administrasi Publik permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Jurnal Ilmiah Administrasi Publik on distributing works in the journal and other media of publications.
4.Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Jurnal Ilmiah Administrasi Publik will not be held liable for anything that may arise due to the author(s) internal dispute. Jurnal Ilmiah Administrasi Publik will only communicate with the corresponding author.
5.Miscellaneous
Jurnal Ilmiah Administrasi Publik will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Jurnal Ilmiah Administrasi Publik editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
Every accepted manuscript should be accompanied by "Copyright Transfer Agreement" prior to the article publication.
