Efektifitas Aplikasi Alpukat Dalam Meningkatkan Pelayanan Publik Selama Pandemi Covid 19 Pada Kantor Kelurahan Jatipulo Tahun 2022
DOI:
https://doi.org/10.31334/jiap.v2i3.2932Abstract
This study aims to determine the effectiveness of the Alpukat Betawi application in improving public services, especially in Kelurahan Jatipulo area during the Covid-19 pandemic. This study used a descriptive qualitative method. The results showed that the application of Alpukat Betawi was good enough in serving the community in Kelurahan Jatipulo during Covid-19 pandemic, although it could not be categorized as effective because there were several Standard Operating Procedures (SOPs) that some people did not understand. The public can download the Alpukat Betawi application on their cellphones or through the website avocado- dukcapil.jakarta.go.id, and log in by entering their NIK (ID number) and password. For those who do not have an account, they can register by filling in their personal data and an active email. The user will get a verification code to input on the registration page. Only then can they enjoy the service. The problem with using the Alpukat Betawi application is that the steps still seem difficult to understand, so many people are hesitant to do the process online. Therefore, the DKI Jakarta City Government must develop the application to be more structured and make it easier for the public to use online services related to population document application.References
Buku-Buku:
A.S Moenir. 1992. Manajemen Pelayanan Umum di Indonesia. Jakarta : Bumi Aksara.
A.S. Moenir, 2010. Manajemen Pelayanan Umum Di Indonesia.Bumi Aksara : Jakarta
Indrajit, Richardus Eko.2014.Peranan Teknologi Informasi dan Internet.Yogyakarta: Andi Offest.
Irawan, Prasetya, 2010, Penelitian Kualitatif dan Kuantitatif Untuk IlmuIlmu Sosial, Fisip, Universitas Indonesia, Jakarta.
Irena, Wulan Purnama Sari, dan Lydia. 2019. Komunikasi Kontemporer dan Masyarakat . Jakarta: PT Gramedia Pustaka Utama.
Lexy J. Moleong, Lexy.2014. Metode Penelitian Kualitatif, Edisi Revisi. PT Remaja Rosdakarya,. Bandung.
Mardiasmo, 2009. Pewujudan Transparansi dan Akuntabilitas Publik Melalui Akuntansi Sektor Publik: Suatu Sarana Good Governance, JurnalAkuntansi Pemerintah
Mardiasmo. 2004. Otonomi dan Manajemen Keuangan Daerah. Penertbit Andi: Yogyakarta
Mulyadi Mohammad, 2020. Metode Penelitian Praktis Kuantitatif dan Kualitatif, Jakarta : Publica Institute.
Ratminto & Atik Septi Winarsih, 2013. Manajemen Pelayanan, Jakarta: Pustaka Pelajar,
Siagian, Sondang P. 2001. Sistem Informasi Manajemen. Bumi
Aksara: Jakarta
Sinambela, LijanPoltak, 2011, Reformasi pelayanan publik:Teori, Kebijakan, dana Implementasi. Jakarta: PT. BumiAksara
Sugiyono. 2011. Metode Penelitian Kuantitatif, Kualitatif dan R&D.Bandung: Afabeta.
Sukmadinata, N.S. 2011. Metode Penelitian Pendidikan. Bandung: Remaja Rosadakarya.
Jurnal:
A.H. Rahadian, Mila Kencana, 2016, Pengaruh Disiplin dan Motivasi Kerja Pegawai Terhadap Efektivitas Kerja Penanggulangan Bencana Alam di Kecamatan Sukamakmur Kabupaten Bogor. Transparansi Volume VIII, Nomor 02, Jurnal Ilmiah Ilmu Administrasi ISSN 2085- 1162., Hal 1-12
Aziz Aris. 2020. Uji Efektifitas Pemanfaatan Aplikasi Macro Untuk Percepatan Entri Data Yuridis Pendaftran Tanah Sistematis Lengkap
Benyamin Harahap. 2021. Analisis Efektivitas Simpeg Dalam Mewujudkan E-Government Pada Kantor Wilayah Kementerian Hukum Dan Ham Sumatera Utara (Studi Kasus Pada Kantor Imigrasi Kelas II Tpi Belawan)
Mardiyanto, Rizka, and Mary Ismowati. 2018. “Analisis Indeks Kepuasan Masyarakat Dalam Upaya Peningkatan Kepuasan Kualitas Pelayanan Masyarakat Di Kantor Kecamatan Kotabaru Kabupaten Karawang.†Transparansi Jurnal Ilmiah Ilmu Administrasi 9(2)
Eliya Putri Utami, Aldri Frinaldi. 2021. Efektivitas Penerapan Aplikasi Sicantik Di Dinas Penanaman Modal Pelayanan Terpadu Satu Pintu, Perindustrian Dan Tenaga Kerja Kota Bukittinggi
Erini Putria. 2021. Analisis Efektivitas Pelayanan E-Ktp MelaluiAplikasi Sibisa
Hasna Rafida. 2018. Efektivitas Aplikasi Sistem Informasi Manajemen Pelayanan Online (Simponie) Dalam Pelayanan Perizinan Usaha Secara Online di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Serang Tahun 2018
Marlina Liana Pakaya. 2021. Performance Of The Population And Civil Registration Service In Public Services During The Covid-19 Pandemic In Dki Jakarta Province
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright Notice
Please find the rights and licenses in Jurnal Ilmiah Administrasi Publik. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
1.License
The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
2.Author(s)' Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3.User Rights
Jurnal Ilmiah Administrasi Publik, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Jurnal Ilmiah Administrasi Publik permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Jurnal Ilmiah Administrasi Publik on distributing works in the journal and other media of publications.
4.Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Jurnal Ilmiah Administrasi Publik will not be held liable for anything that may arise due to the author(s) internal dispute. Jurnal Ilmiah Administrasi Publik will only communicate with the corresponding author.
5.Miscellaneous
Jurnal Ilmiah Administrasi Publik will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Jurnal Ilmiah Administrasi Publik editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
Every accepted manuscript should be accompanied by "Copyright Transfer Agreement" prior to the article publication.
