Pengaruh Kinerja Pegawai Dan Kualitas Pelayanan Tata Usaha Terhadap Kepuasan Guru Dan Orang Tua Murid SMA Negeri 70 Jakarta

Ade Widya, Apriani Apriani, Helma Agnes Dinantia, Antoni Ludtfi Arifin

Abstract


The aim of the research is to analyze the influence of employee performance and quality of administrative services on teacher and parent satisfaction at SMA Negeri 70 Jakarta. This research uses quantitative methods and descriptive approaches and uses accidental sampling. In this study the population of teachers and parents of students at SMA Negeri 70 totaled 1160 parents of students and 66 teachers, thus the total population at SMA Negeri 70 Jakarta was 1226 people. The sample calculation using the Slovin formula obtained a sample of 302 in this study. The results showed: (1) There is a positive and significant effect of Employee Performance on Teacher and Parental Satisfaction of SMA Negeri 70 students with a magnitude of influence of 40.1%. (2) There is an influence positive and significant Administrative Service Quality on Teacher and Parental Satisfaction of SMA Negeri 70 with a magnitude of influence of 58.5%. (3) There is a positive and significant influence on Employee Performance and Quality of Administrative Services together on Teacher and Parental Satisfaction of SMA Negeri 70 Jakarta with a magnitude of 62.1%.

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DOI: https://doi.org/10.31334/jiap.v3i1.2983

DOI (PDF): https://doi.org/10.31334/jiap.v3i1.2983.g1426

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