Jurnal Manajemen Logistik, merupakan publikasi ilmiah yang menyajikan artikel hasil penelitian di bidang manajemen logistik dan rantai pasok. Bagi para mahasiswa dan akademisi dari Program Studi Administrasi Bisnis dan Manajemen, jurnal ini menjadi wadah yang tepat untuk mempublikasikan penelitian yang berkaitan dengan aspek bisnis dan administratif dari logistik. Topik yang relevan meliputi, seperti: strategi logistik perusahaan, manajemen inventori, hubungan dengan pemasok (supplier relationship), kinerja operasional, logistik pemasaran, analisis biaya, hingga transformasi digital dalam rantai pasok dari perspektif bisnis. Terbit dua kali dalam setahun, yaitu setiap bulan Januari dan Juli. ISSN 2775-8966 Email : jumalogjournal@stiami.ac.id / Website: https://ojs.stiami.ac.id/index.php/JUMATIK
Institut Ilmu Sosial dan Manajemen Stiami
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Penilaian Customer Satisfaction Index atas Penerapan Seven Rights of Logistic (Studi Kasus JNE Area Kelapa Gading)
In the era of globalization, import activities have become a vital component in supporting the distribution of goods between countries, especially through sea transportation, which is used in more than 90% of Indonesia's international trade. However, the complexity of logistics, documentation, and customs procedures often poses challenges that hinder the efficiency of the import process. Freight Forwarders act as strategic entities bridging exporters, importers, shipping companies, and customs authorities to ensure the smooth flow of goods and documents. This study aimed to analyze the efficiency of Freight Forwarding's role in the import process, examine document and customs management, and identify challenges and strategies for their resolution. This study used a qualitative descriptive method with a case study approach at PT. Maritim Internasional Transport. Data collection techniques included in-depth interviews with four key informants, direct observation, and internal company documentation. The results of the study indicated that the role of freight forwarders is highly strategic in improving import efficiency through three main dimensions: (1) accurate and regulation-compliant document and customs management, (2) coordinated logistics planning in accordance with Incoterms, and (3) responsive risk mitigation in addressing operational challenges such as shipping delays, internal miscommunication, or changes in customs regulations. Also, strategies such as the use of digital technology, internal SOPs, and client education have proven effective in reducing import process barriers. In conclusion, freight forwarders are not merely logistics service providers but strategic partners in ensuring efficiency and compliance within the global supply chain. Keywords: Freight Forwarding; Imports; Logistics Efficiency; Customs; Maritime Transportation;
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Pengaruh Ketepatan Waktu Pengiriman dan Kualitas Pelayanan terhadap Kepuasan Pelanggan di Toko Candice Jeans
This background arised from a decline in customer satisfaction when purchasing finished goods at Candice Jeans Store, caused by delivery time accuracy and service quality issues. This study aimed to determine the extent to which delivery timeliness and service quality influence customer satisfaction. The research method used is quantitative with a descriptive approach. The population consisted of Candice Jeans Store customers. The sample size is 103 respondents, selected used simple random sampling. Data analysis was conducted using multiple regression models, t-tests, F-tests, and coefficient of determination (R²) tests. The results of the study indicated that both partially and simultaneously, the variables of Delivery Timeliness and Service Quality significantly influence Customer Satisfaction. This is evidenced by the F-test results, which have a significance value of <0.001 < 0.05. The t-test results for the Delivery Time Accuracy variable were 0.004, and for the Service Quality variable were <0.001, which is smaller than 0.05. Based on these t-test results, it can be concluded that all variables, namely Delivery Time Accuracy and Service Quality, influence Customer Satisfaction. The coefficient of determination (R²) for Customer Satisfaction at Candice Jeans Store is influenced by the variables of Delivery Time Accuracy and Service Quality by 0.692 or (69.2%), while the remaining 30.8% is influenced by other variables outside the scope of this study. Keywords: Delivery Timeliness; Service Quality; Customer Satisfaction;
Pengaruh Ketepatan Waktu Pengiriman dan Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Jasa Pengiriman Goto Logistics, Cinangka
Competition in the shipping service industry requires companies to improve service quality to maintain customer satisfaction. This research aimed to determine the influence of Delivery Timeliness and Service Quality on Customer Satisfaction for GoTo Logistics delivery services in Cinangka. The research used a quantitative method with an associative approach and data collection through questionnaires administered to 100 respondents. The results of the t-test and f-test indicated that Delivery Timeliness and Service Quality have a positive and significant effect, both partially and simultaneously, on Customer Satisfaction. The coefficient of determination (R²) value of 0.776 indicated that the two variables contribute 77.6% to Customer Satisfaction. Keywords: On-Time Delivery; Service Quality; Customer Satisfactio;, GoTo Logistics;
Analisis Efesiensi Peran Freight Forwading dalam Proses Impor melalui Transportasi Laut (Studi Kasus PT. Maritim Internasional Transport Jakarta)
Analisa Kinerja Karyawan dalam Menangani Return Goods (Studi Kasus Storage QA Pending PT. DMC Teknologi Indonesia)
This study is a qualitative study. Data collection was carried out using observation, interviews, and documentation methods on the research objects. This study aims to analyze employee performance in handling return goods at the QA storage of PT. DMC Teknologi Indonesia. The background of this study is based on the increase in return goods and the delay in employee response times over the past few months, which has exceeded the deadlines set by the department and the company. There were five informants in this study, consisting of one academic informant and four practitioner informants. The results of this study indicate that with a daily inventory system in place, employees can monitor returned goods, product disposal, and lead time for returning goods, which will ultimately have an impact on customer satisfaction and the company's reputation with customers. Challenges related to handling returned goods are primarily due to external errors, such as the readiness of the customer's warehouse affecting the lead time for returning goods, discrepancies in product documentation, and delays during shipment by the forwarder. By developing an application related to stock returns and setting BSC targets for each employee, along with continuous improvement or “kaizen” in internal processes, these challenges can be addressed. Effective communication with forwarders and customers is crucial as it ensures timely return lead times, improves handling of returned goods, and reduces the number of disposed items, thereby enhancing product quality, customer trust, and satisfaction. Keywords: Employee performance; Returned Goods; Storage;
Pengaruh Perencanaan Transportasi dan Kualitas Pelayanan terhadap Kepuasan Pelanggan PT YCH Indonesia
The logistics industry currently faces increasingly fierce competition, pushing companies to operate efficiently to maintain customer satisfaction. This study aims to evaluate the extent to which transportation planning and service quality influence customer satisfaction levels at PT YCH Indonesia. Efficiency in transportation planning and quality service are believed to be crucial elements in creating a positive customer experience. This study used a quantitative approach with a survey method. Data were obtained by distributing questionnaires to PT YCH Indonesia customers, including several of the company's partners, such as PT Frisian Flag Indonesia, PT Dua Kelinci, and PT Hisense. Fifty-two respondents were analyzed using multiple linear regression techniques to determine the effect of the independent variables on the dependent variable. Keywords: Transportation Planning; Service Quality; Customer Satisfaction; Logistics;
Analisis Faktor Penyebab Kecelakaan Kerja pada Warehouse PT XYZ Indonesia Cibitung
PT XYZ Indonesia Cibitung is a company engaged in warehousing and logistics. The company continues to face significant challenges in managing the risk of workplace accidents, particularly in operational activities that have the potential to cause injuries. This study aims to examine and analyze the effectiveness of the implemented Occupational Health and Safety (OHS) policies and procedures in preventing workplace accidents, identify and analyze the factors causing workplace accidents, and determine the most effective corrective and preventive measures to reduce workplace accidents. This research employs a qualitative descriptive method, using theoretical frameworks as guidelines to focus on empirical facts observed in the field. The findings indicate the level of effectiveness of the implemented OHS policies and procedures in preventing workplace accidents, identify the key factors contributing to workplace accidents, and determine the most effective corrective and preventive measures to minimize the occurrence of workplace accidents. Keywords: Occupational Accidents; OHS Policy; Causal Factors; Corrective Measures; Warehouse;
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PENGARUH KINERJA PEMASOK DAN LOKASI PEMASOK TERHADAP KINERJA OPERASIONAL BENGKEL (STUDI KASUS BENGKEL AHASS KOTA BEKASI)
The study was conducted at AHASS Garage Bekasi City. The study aimed to investigate the result of data analysis on the effect of supplier performance and supplier location on garage operational performance at AHASS Garage Bekasi City by distributing questionnaires to 55 respondents. The research method used was quantitative research method. The result of calculation and data analysis was obtained using SPSS version 23.From the result of calculation using SPSS version 23, partially (t) supplier performance (X1) had positive and significant effect on garage operational performance (Y) for 24.199, supplier location (X2) had positive and significant effect on garage operational performance (Y) for 30.918. The result of F test (simultaneous) showed that supplier performance and supplier location had positive and significant effect simultaneously on garage operational performance. From determination test (R2), the result of data processing showed that the value of R square was 0.968 or 96.8%. It indicated that supplier performance and supplier location had effect on garage operational performance for 96.8% while the remaining 3.2% was affected by other variables not studied by the writer.
Pengaruh Penerapan Metode Class Based Storage Terhadap Peningkatan Utilitas Gudang di PT Mata Panah Indonesia
The study aims to find out how much the application of the method of class based storage has affected increased storage utility in Indonesia's pt. As for non-monetary non-monetary variables, the implementation of the method of class based storage and unassigned variables is the increasing utility of this research storage using a methodative with a population of all employees at the warehouse section in Indonesia's pt arrows. A sample of 30 people with a saturated sample technique based on test t that values t count > t table (3,701 > 2.048). It can be concluded that ho was rejected and h1 received, or found. Effects between the application of a class based storage method on an increased storage unit.
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Pendekatan Konsep Lean untuk Mengurangi Waste Transportasi dengan Optimasi Truk (Studi Kasus Di Perusahaan Distributor PT. XYZ)
The objective of this study is to find out the implementation of lean concept in order to reduce waste transportation by optimizing truck at distribution company. This study used qualitative approach with survey and interview to some authorized informants in their respective company. From result of interview identified that there remains finding waiting time in process of product distribution caused by delay arrival of the fleets, limited staging and loading and unloading activities of goods with a bulk method needs longer time. The objective of this study is to find out type of waste occurred in the flow of product distribution. From anaconda and fishbone analysis found that the most influential waste during the flow process is waiting time. Then, it is found improvement recommendation with use of product distribution method to be maximized with use of palletization to prevent mixed product and avoid defect product in the process of loading and unloading activities, thereby loading and unloading process becomes effective and efficient, and found recommendation the implementation of optimization of truck utility with use of time window, therefore transportation costs could be reduced with improvement of the implementation of truck optimization.
PENGARUH MANAJEMEN SISTEM SINGLE SIGN ON (SSO) TERHADAP LEAN SERVICE PRODUK JASA PENDIDIKAN PADA INSTITUT STIAMI KAMPUS BEKASI A
This research aims aims to analyze the influence of SSO management systems on lean service products of educational services at the Stiami Institute of Bekasi A Campus. The method used the quantitative research type through a descriptive approach, involving 31 respondents as samples by distributing questionnaires. The collected data were scored and then analyzed using the SPSS program (Statistic Program for Social Science) 23.0 for Windows. The results of this research indicate that the SSO management system has a positive and significant effect on the lean service of educational services at the Stiami Institute of Bekasi A Campus. The percentage of the influence of SSO system management on the lean service product education services of the Institut Stiami Bekasi A based on the coefficient determination test results is 26 %. The rest is influenced by other factors
Pelayanan Deliveryman Dalam Pendistribusian Sepeda Motor Honda Terhadap Loyalitas Pelanggan Pada PT. Pacific Motor (Studi Kasus Pada PT. Pacific Motor Di Cikarang Utara)
The Influence of Deliveryman Services in the Distribution of Honda Motorbikes on Customer Loyalty at PT. Pacific Motor. This research was conducted at PT. Pacific Motor. The purpose of this research is to determine the results of data analysis of the effect of Service Deliveryman on Customer Loyalty at PT. Pacific Motor by distributing questionnaires of 100 respondents. The research methodology used is quantitative descriptive research method. From the results of calculations and data analysis using the SPSS version 20 program. The analysis results show the value of t count> t table (6,043> 1,660). This means that Ho is rejected and H1 is accepted or there is an influence between the Deliveryman Service on Customer Loyalty. From the results of calculations using SPSS version 20, the value of R square (R ²) is 0.271 or 27.1%. The effect of the Deliveryman Service on Customer Loyalty is 27.1%. an influence of 27.1% due to services regarding delivery and explanation of features and guarantees on the motorbike.
Perbaikan Warehouse Business Process Dengan Metode Lean Six Sigma Di PT. XYZ
This research aims to analyze wastes in the warehouse business process and make improvements in order to create an effective and efficient flow process. The method used is the quantitative method through a descriptive approach. The independent variable in this research is the warehouse business process, while the dependent variable is lean six sigma. The population in this research was 87 trucks. The author determined the sample by using a probability sampling system therefore the author only involved 46 respondents as the sample to be analyzed. The data collected is in the form of time in minutes which shows the time required for each inbound process. The results showed that there were several wastes in each running process. Of the 8 processes, there were wastes in each one of them. These wastes caused the process to run less effectively and efficiently, therefore it was necessary to make improvements by eliminating the processes that contain the most waste. After the analysis and improvement process, the sigma level increased. Before the improvement, the DPMO value was 944.01 with a 3.85 sigma level. And after the process had been improved, the DPMO was reduced to 4882.8 with a 4.09 sigma level increment.
Analisis Penerapan Aplikasi CEISA Manifest dalam Pelaporan Inward Manifest dan Outward Manifest di PT Samudera Agencies Indonesia Cabang Tanjung Priok
The purpose of this research is to determine a) Application of CEISA manifest module application in PT Samudera Agencies Indonesia Tanjung Priok branch b) Procedure to fill CEISA manifest module application c) Benefits from the application of CEISA manifest module application d) Obstacles encountered while using CEISA manifest module application. The research method used was descriptive qualitative study with data collecting techniques were interviews and documentation study. Data collecting instrument of this research were in the form of interview guideline and documentation study sheets. Data analysis techniques were data reduction, data display, and data verification. Data validity test technique were Triangulation and member check. The research result shows that a) Application of CEISA manifest module application has run well and correctly b) Procedure to fill CEISA manifest module application is according to the filling guidebook provided by the customs c) Many benefits obtained from the application of CEISA manifest module application d) Obstacles encountered can be communicated directly to the customs by WhatsApp group or by online chat service provided by the customs which is chat via Independent Information Service System (SLIM). Based on the research above, Researcher made some suggestion which are a) Improve the CEISA manifest module application system in order not to occur data loss problem or the inconsistencies of the data manifest b) Increase the personnel number in order that the job can be done optimally c) Improve the internet network in order that the connection will not be disconnected while the reporting data to the customs.
PENGARUH LOGISTIC MANAGEMENT IMPROVEMENT TERHADAP KINERJA WAREHOUSE PADA PT. FASTINDO PIRANTI KABEL
This research was conducted at PT. Fastindo Piranti Kabel with the aim of knowing the results of data analysis related to the effect of Logistics Management Improvement on Warehouse Performance in the company. The research methodology used was quantitative descriptive method through distributing questionnaires to 75 respondents. Data calculation and analysis was carried out using the SPSS version 23 program. Based on the results of calculations using SPSS version 23, the regression equation Y = 8.726 + 0.438x + e was obtained. With this formula, it can be concluded that the Logistics Management Improvement affects Warehouse Performance by 8,726 units, meaning that if the Logistics Management Improvement is increased by one unit, it will increase the Warehouse Performance by 43.8%. Meanwhile, the R square (R2) value of 0.323 or 32.3% was obtained, which means that the Logistics Management Improvement variable has an influence of 32.3% on Warehouse Performance, with the remaining 63.7% being influenced by other variables not examined by the author. The test results show that tcount is 5,898, which means that H0 is rejected and H1 is accepted because tcount 5,898> ttable 1.993. The significance value of 0.000 <0.05 indicates that Logistics Management Improvement has a significant effect on Warehouse Performance.
PENGARUH PRODUKTIVITAS KINERJA KARYAWAN TERHADAP EFEKTIVITAS PROSES BONGKAR MUAT DENGAN MENGGUNAKAN MODA KERETA API LOGISTIK (STUDI KASUS PADA PT. KERETA API LOGISTIK CABANG YOGYAKARTA)
PT. Kereta Api Logistic Courier and Logistics Division through KALOG Express, is serving a goods and documents delivery service with the rage of Java and Bali Island. As for the problems happened in PT. Kereta Api Logistik are limited time, field condition, and lack of employee number. As for the (X) variable used is productivity, and (Y) variable used is effectiveness.This research used qualitative method. The population in this research is The Head of Yogyakarta Branch and the Porter of Yogyakarta, Pasar Senen, and Jakarta Kota Branch, as 70 persons. The sampling technique used saturated sample, the data collecting technique used is questionnaire and documentation data, then data is processed with the SPSS 25 program statistics analysis.Based on the result, can be determined that the effect of employee performance productivity on effectiveness is 11,5%, meanwhile 88,5% is affected by the other variables and the result of hypothesis test obtained tcount > ttable or 7,280>1,670 and the value of Sig. 0,004 <0,05, then H0 is rejected and H1 is accepted so that the employee performance productivity variable affects the effectiveness variable.
PENGARUH STORE LAYOUT DAN KERAGAMAN PRODUK TERHADAP KEPUTUSAN PEMBELIAN PADA PELANGGAN INDOMARET SATRIA JAYA TAMBUN UTARA
This study aims to determine how store layout and product diversity affect the purchasing decisions of customers at Indomaret Satria Jaya, Tambun Utara. In this study, data was collected through questionnaires. The population in this study were customers who visited Indomaret Satria Jaya. This research used a quantitative method, with a sample consisting of 52 people. Data analysis was performed using the SPSS 25 program. The results of this study indicate that based on the T test, it is known that Store Layout (X1) has a positive effect on Purchasing Decisions (Y), with a value of 13,784; while Product Diversity (X2) has a positive effect on Purchasing Decisions (Y), with a value of 14.075. The F test results indicate that the Store Layout and Product Diversity have a positive or significant effect on Purchasing Decisions`. The results of the R2 determination test show a value of 95.8%, which means that the Store Layout and Product Diversity affect the Purchasing Decisions, with the remaining 4.2% being influenced by other variables not examined in this study.
Pengaruh Pengendalian Jumlah Pembelian Terhadap Pengadaan Material Di Pt. Antero Makmur
PT. Antero Makmur is one of developing national contractor and consultant companies in the construction service sector. As for the problem happened in PT. Antero Makmur is the frequently excessive material purchasing caused by estimation of material ordering amount done by the project managements is not suit the real use amount, and when project stated finished, many unused materials will be returned, this results in additional cost, such as storage warehouse rental. The independent variable in this research was purchase amount control, meanwhile dependent variable was material procurement. This research used qualitative method. The population in this research was every employee of PT Antero Makmur with sample amount of 30 respondents, with sampling technique used purposive sampling technique. The data collecting technique used was questionnaire, each respondent was given 20 questions, then data was processed with SPSS statistics analysis. Based on the result of this research, shows that there are significant and positive effects between variable of purchase amount control towards material procurement of 37,7%, meanwhile the rest of 62,3% was explained by other variables out of the variables used in this research, meanwhile in the result of hypothesis test shows t count t table (4,118>2,04) this means H0 is rejected H1 is accepted, or there are effects between purchase amount control on material procurement.
MODEL PENERAPAN METODE LEAN TERHADAP PRODUKTIVITAS PADA PROSES PERGUDANGAN TAHUN 2020 (Studi Kasus di PT. Lazada Gudang Sunter)
This research aims to analyze the effect of implementation of lean method on productivity in warehousing process of 2020 (case study in PT. Lazada Sunter Warehouse). This research uses quantitative approach with research type conducted scientifically through field research using survey on respondents. The sampling technique is total sampling technique which is taking the sample that is same with the population number available which is 50 respondents. The data collection method is by questionnaire. The data analysis technique used in this research is simple linear regression by using SPSS. Based on the data processing and problems study based on determination test produced effect between the implementation of lean method on warehousing productivity with total value of R2 of 0,296 or 29,6%. Meanwhile the 70,4% is affected by other factors that are not included in this research. The research result shows that the implementation of lean method affects positively and significantly on productivity in warehousing process on 2020 (case study in PT. Lazada Sunter Warehouse), proved by signification level of 0,000 < 0,05 with tcount > ttable (4,491 > 1,677).
Pengaruh Elemen Logistik Terhadap Kepuasan Pelanggan ( Studi Kasus 3 Toko Bangunan di Kelurahan Harapan Jaya, Kecamatan Bekasi Utara )
This study aims to determine how much influence the Elements of Logistics on Customer Satisfaction (Case Study 3 Building Stores in the Harapan Jaya Village, North Bekasi District). The population of this study were customers who came to Sinar Harapan Building Stores, Anam Building Stores and Rapid Building Stores. Samples in this study as many as 90 people using the non-probability sampling method that is accident sampling, then the data is processed by simple linear regression analysis. The dependent variable in this study is customer satisfaction and the independent variable is the logistics element. The results of the study indicate that the logistics element has an influence on customer satisfaction. It can be seen from the results of the coefficient of determination (R2) which shows the value of R2 = 0.402. It means that the Logistics Element variable (X) can affect Customer Satisfaction (Y) by 40,2%, 59,8% the rest is equal are influenced by other variables not included in the model or equation in this study.
Pengaruh Sistem Pelacakan Online dan Ketepatan Waktu Pengiriman Terhadap Kepuasan Pelanggan (Studi Kasus J&T Express Kota Baru Bekasi)
This study aims to determine the effect of online tracking system and on-time delivery of goods on customer satisfaction. Data were collected through questionnaire distribution. The population in this study were customers of J&T Express of Kota Baru, Bekasi. The sample studied involved 70 respondents obtained by the Non Probability Sampling technique. This research uses quantitative research methods. Data calculation and analysis were carried out using the SPSS 25 program. The results of this study state that partially (t) the Online Tracking System (X1) has a positive and significant effect on Customer Satisfaction (Y), with a value of 6,018. On time delivery of goods (X2) has a positive and significant effect on customer satisfaction (Y), with a value of 9,162. The results of the F test (simultaneous) show that the Online Tracking System and On Time Delivery of Goods together have a positive and significant effect on Customer Satisfaction with a significance value of 0.000 <0.05. The test of determination (R2) shows that the Online Tracking System and On Time Delivery of Goods affect customer satisfaction by 79.3%, with the remaining 20.7% influenced by other variables not examined in this study.
Pengaruh Pengendalian Persediaan Bahan Baku Kain Terhadap Proses Produksi Pada PT. Ratna Dewi Tunggal Abadi
The study aimed to investigate the effect of grey (greige) fabric raw material supply control on production process at PT Ratna Dewi Tunggal Abadi. The population of the study was all of the employees of production and warehouse division. The number of research samples was 55 people with non-probability sampling technique, namely saturated sampling. Saturated sampling is a sampling technique by using all members of the population as the samples. The independent variable of the study was Fabric Raw Material Supply Control and the dependent variable was Production Process. The result of simple regression test obtained Y = 5.073 + 0.555X meaning that the value of 5.073 and 0.555 stating that the effect of variable X on Y was positive. Based on regression analysis (t-test), it was found that tcalculate > ttable, namely 1.765 > 1.674 with significant value < 0.05, namely 0.000, meaning that fabric raw material supply control had effect on production process at PT Ratna Dewi Tunggal Abadi. The determination coefficient (R2) had value of 0.423 that showed that the value of the effect of fabric raw material supply control variable on production process variable was 42.3%, while the remaining 57.7% was affected by other objects.