Implementation Of The Si Kancil Berlari Program Policy As A Public Service Innovation At The Bogor City Disdukcapil Office

Abstract

The impact of the Covid-19 pandemic that has hit almost all over the world, including Indonesia, has forced the government to innovate in order to provide public services needed by the community, including making it easier for the public toaccess public services in the field of population and civil records which are very vital because they are related to data and a person's status as a citizen and state. Disdukcapil Bogor City  facilitates online population services through the Si Kancil Berlari program policy or stands for Civil Registry Population System Integrated Prima Service. This system is expected to be a public service innovation that makes it easier for the people of Bogor City  to take care of population documents.The purpose of this study is to analyze and evaluate the implementation of the Si Kancil Berlari program policy as a public service innovation at the Bogor City Disdukcapil Office, including analyzing the obstacles and obstacles faced and the efforts made to overcome them.The method used is qualitative descriptive research, which is research that intends to describe a phenomenon. Data collection is based on interview, observation, and documentation techniques. Test the validity of the data using the triangulation method. The data were analyzed descriptively-qualitatively with narrative techniques with eight selected informants.From the results of this study, it can be concluded that the implementation of the Si Kancil Berlari program policy as a public service innovation at the Bogor City Disdukcapil Office has been running well, although it is not optimal because there are several obstacles and obstacles in the form of socialization that has not been maximized, human resources that are not optimal, digital facilities that are prone to hacking, and there is still data synchrony between institutions. The efforts are carried out through four steps, namely Cultural Transformation, Structural Transformation, Digital Transformation and Territorial Transformation. Suggestions that can be conveyed are the need for more intense socialization, selection of reliable human resources, improvement of better servers and coordination through Cooperation Agreements between agencies and institutions so that population data between agencies becomes synchronous. Thus, hope that the Si Kancil Berlari program will be a public service innovation for  fast and accurate population administration.