Other Orientation dan Self Interest dalam Memotivasi Perilaku Kewarganegaraan Organisasi

Dony - Hendartho


In a public organization, each employee is expected to play a role according to job descriptions, superior decisions, and applicable regulations. However, sometimes employees behave voluntarily to do work outside the call of duty. This action is called Organizational Citizenship Behavior (OCB). The purpose of this paper is to define OCB and explain how to improve performance and well-being of organization. The effect of self interest and other orientation in motivating OCB in an organization will also be presented. The motivational strength of employees varies in terms of self-interest and other orientation. People who have a high other orientation tend to be involved in OCB; but people who have high self-interest are also willing to participate in OCB. This paper shows that OCB plays a very important role in the continuity and success of public services.


Citizenship; Motivating; Organization; Self interest; Other orientation

Full Text:



Cropanzano R, Rupp DE, Byrne ZS (2003) The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. J Appl Psychol 88: 160-169.

De Dreu CW, Nauta A (2009) Self-Interest and other-orientation in organizationalbehavior: Implications for job performance, prosocial behavior and personal initiative. J Appl Psychol 94: 913-926.

Farh JL, Zhong CB, Organ DW (2004) Organizational citizenship behavior in the People’s Republic of China. Organ Sci 15: 241-253.

Farmer SM, Fedor DB (2001) Changing the focus on volunteering: An investigation of volunteers ’multiple contributions to a charitable organization. J Manage 27: 191-211.

Graham JW (1991) An essay on organizational citizenship behavior. J Emp Resp R 4: 249-270.

Katz D (1964) Motivational basis of organizational behavior. Behav Sci 9: 131-146.

Katz D, Kahn RL (1966) The social psychology of organizations. Soc Forces 46: 1 18-119.

Konovsky MA, Pugh SD (1994) Citizenship behavior and social exchange. Acad Manage J 37: 656-669.

Lester SW, Meglino BM, Korsgaard MA (2008) The role of other orientation in organizational citizenship behavior. J Organ Behav 29: 829-841.

Markus HR, Kitayama S (1991) Culture and the self: Implications for cognition, emotion, and motivation. Psychol Rev 98: 224-253.

McClelland DC (1985) How motives, skills, and values determine what people do. Ame Psychol 40: 812-825.

Meglino BM, Korsgaard MA (2004) Considering rational self-interest as a disposition: Organizational implications of other orientation. J Appl Psychol 89: 946-959.

Meglino BM, Korsgaard MA (2007) The role of other orientation in reactions to job characteristics. J Manage 33: 57-83.

Morrison EW, Phelps CC (1999) Taking charge at work: Extrarole efforts to initiate workplace change. Acad Manage J 42: 403-419.

Okun MA, Barr A, Herzog AR (1998) Motivation to volunteer by older adults: A test of competing measurement models. Psychol Aging 13: 608-621.

Omoto AM, Snyder M (1995) Sustained helping without obligation: Motivation, longevity of service, and perceived attitude change among AIDS volunteers. J Pers Soc Psychol 68: 671-686.

Organ DW (1988) Organizational citizenship behavior: The good soldier syndrome. Lexington Books, Lexington, MA, USA. 14: 294-297.

Organ DW (1990) The motivational basis of organizational citizenship behavior. In B.M. Staw & L.L. Cummings (Eds.), JAI Press, Greenwich, CT, USA. Res Organ Behav 2: 43-72.

Organ DW, Ryan K (1995) A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Pers Psychol 48: 775-802.

Podsakoff NP, Whiting SW, Podsakoff PM, Blume BD (2009) Individual- and organizational-level consequences of organizational citizenship behaviors: A metaanalysis. J Appl Psychol 94: 122-141.

Podsakoff PM, MacKenzie SB, Paine JB, Bachrach DG (2000) Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. J Manage 26: 513-563..

Staw BM (1983) Motivation research versus the art of faculty management. Rev High Edu 6: 301-321.

Straw BM (1984) Organizational behavior: A review and reformulation of the field’s outcome variables. Ann Rev Psychol 35: 627-666.

Van Scotter JR, Motowidlo SJ (1996) Interpersonal facilitation and job dedication as separate facets of contextual performance. J Appl Psychol 81: 525-531.

Williams LJ, Anderson SE (1991) Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. J Manage 17: 601-617.

DOI: https://doi.org/10.31334/reformasi.v9i2.2486

DOI (PDF): https://doi.org/10.31334/reformasi.v9i2.2486.g1169


  • There are currently no refbacks.

Copyright (c) 2022 Jurnal Reformasi Administrasi : Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

View My Stats

Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani

ISSN : 2355-309X (Cetak), 2622-8696 (media online)
Email : [email protected] / [email protected]
Website: http://ojs.stiami.ac.id/index.php/reformasi/index