Analisis Pelayanan Kependudukan dan Pencatatan Sipil Melalui Aplikasi e-Open di Kelurahan Bintarajaya Kota Bekasi

Authors

  • Dedi Irawan Institut Ilmu Sosial dan Manajemen STIAMI Jakarta
  • Dwi Agustina Institut Ilmu Sosial dan Manajemen STIAMI Jakarta
  • Surizki Febrianto Universitas Islam Riau
  • Desak Gede Roche Dian Novita Institut Ilmu Sosial dan Manajemen STIAMI Jakarta
  • Purwantomo Purwantomo Institut Ilmu Sosial dan Manajemen STIAMI Jakarta

DOI:

https://doi.org/10.31334/reformasi.v9i2.2741

Keywords:

This study aims to analyze the innovation of population and civil registration services through the Bekasi City e-Open application in Kelurahan Bintarajaya Village. The research was conducted using a qualitative descriptive analysis method to describe a

Abstract

This study aims to analyze the innovation of population and civil registration services through the Bekasi City e-Open application in Kelurahan Bintarajaya Village. The research was conducted using a qualitative descriptive analysis method to describe and explain in detail the existing phenomena using interview techniques as a supporting instrument. In this study, innovation in population and civil registration services through the Bekasi City e-Open application in Kelurahan Bintarajaya was measured by 3 (three) performance indicators, namely: responsiveness, responsibility, and accountability. The results of the study conclude that the innovation of population and civil registration services through the Bekasi City e-Open application in Kelurahan Bintarajaya has been running well although there are still shortcomings and obstacles in its implementation. Obstacles to innovation in population and civil registration services through the Bekasi City e-Open application in Kelurahan Bintarajaya include disruption of the serve network system and data overload, which has an impact on the quality of services that is supposed to be fast.

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Jurnal Reformasi Administrasi : Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani P-ISSN 2355-309X , E-ISSN 2622-8696

Vol. 9, No. 2, September 2022, pp. 111-115 115

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Published

2022-09-30

Issue

Vol. 9 No. 2: September 2022

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