Reformasi Administrasi adalah Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani untuk mempublikasikan Disiplin Administrasi meliputi peminatan Ilmu Administrasi Publik atau Negara dan Administrasi Perpajakan dalam skala lokal, nasional, dan regional. Kegiatannya adalah untuk mengelola berbagai potensi, hambatan, tantangan, dan masalah yang ada di masyarakat untuk mencari solusi. Pelaksanaan kegiatan penelitian diatur ke dalam suatu kegiatan yang bertujuan untuk meningkatkan kesejahteraan masyarakat. Setiap tahun, publikasi dilakukan dalam dua periode Maret dan September. ISSN Media Cetak 2355-309X ISSN Media online 2622-8696 Email : reformasijournal@gmail.com / reformasijournal@stiami.ac.id Website : https://ojs.stiami.ac.id/index.php/reformasi/index
Institut Ilmu Sosial dan Manajemen STIAMI
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Strategi Peningkatan Kinerja Dinas Perumahan dan PermukimanKota Bekasi melalui Kebijakan, Kompetensi SDM, dan Disiplin Kerja
Kinerja perangkat daerah pada urusan perumahan dan kawasan permukiman tidak hanya ditentukan oleh kecukupan anggaran dan capaian program, tetapi juga oleh konsistensi kebijakan, kapasitas sumber daya manusia, serta disiplin aparatur dalam menerjemahkan rencana ke dalam pekerjaan sehari-hari. Penelitian ini bertujuan menganalisis strategi peningkatan kinerja Dinas Perumahan, Kawasan Permukiman dan Pertanahan Kota Bekasi melalui tiga dimensi utama, yaitu kebijakan, kompetensi sumber daya manusia, dan disiplin kerja. Penelitian menggunakan pendekatan kualitatif deskriptif dengan analisis dokumen kebijakan dan kinerja. Bahan analisis meliputi dokumen Renstra Dinas Perumahan, Kawasan Permukiman dan Pertanahan Kota Bekasi, Renja, dokumen kinerja, regulasi daerah, serta artikel ilmiah nasional yang relevan. Hasil analisis menunjukkan bahwa arah kebijakan organisasi telah menyediakan kerangka kerja yang cukup jelas, tetapi masih diperlukan penguatan keterhubungan antara sasaran strategis, indikator kinerja, pengembangan kompetensi, dan pengendalian disiplin. Dokumen kinerja juga menunjukkan adanya fluktuasi capaian, terutama pada indikator akuntabilitas dan kepuasan masyarakat. Pada 2024, nilai AKIP tercatat 69,25, sedangkan indeks kepuasan masyarakat sebesar 84,68. Temuan tersebut menunjukkan bahwa perbaikan kinerja perlu diarahkan pada penguatan manajemen berbasis hasil, pemetaan kompetensi sesuai kebutuhan jabatan, pembelajaran yang terkait langsung dengan pekerjaan, serta disiplin yang konsisten dan terukur. Strategi yang disarankan adalah membangun sistem pengelolaan kinerja terpadu yang menghubungkan kebijakan, kompetensi, disiplin, evaluasi berkala, dan umpan balik masyarakat. Pendekatan tersebut diharapkan mampu meningkatkan kualitas layanan sekaligus memperkuat akuntabilitas organisasi.
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Pengaruh Word Of Mouth, Fasilitas, dan Motivasi terhadap Keputusan Menjadi Siswa SMA (Studi Kasus pada SMK Markatin Jakarta)
This study aims to determine the influence of word of mouth, facilities, and motivation on the decision to enroll at SMK Markatin Jakarta. The population of this study was all students at SMK Markatin Jakarta. The study sample used a saturated sample of 97 respondents. The research strategy used was a causal associative strategy. Data analysis employed partial coefficient of determination analysis, simultaneous analysis, and hypothesis testing. The data used were primary data. Data collection techniques used questionnaires and documentation. The results of the study indicate that (1) word of mouth significantly influences the decision to enroll at SMK Markatin Jakarta; (2) facilities significantly influence the decision to enroll at SMK Markatin Jakarta; (3) motivation significantly influences the decision to enroll at SMK Markatin Jakarta; and (4) word of mouth, facilities, and motivation simultaneously significantly influence the decision to enroll at SMK Markatin Jakarta.
Implementasi Kebijakan Fleksibilitas Jam Kerja dalam Meningkatkan Kinerja Pegawai di Sekretariat Jenderal DPD RI
The policy of adjusting the work system of State Civil Apparatus in Government Agencies in 2020 to work from home is a strategic step to prevent the spread of COVID-19 has encouraged the Secretariat General of the DPD RI to implement the Work from Home (WFH) work system arrangement so that employees can carry out their duties and functions from home. WFH is one of the attributions of flexibility in managing Work from Anywhere (WFA) work, namely by movingattendance fromthe office to home. The purpose of this study is to analyze the implementation of the flexible working hour policy to improve employee performance at the Secretariat General of the DPD RI. This study uses a descriptive qualitative research method to examine the conditions of natural objects where the researcher is the key instrument, data collection techniques are carried out by triangulation, data analysis is inductive and the results of the study emphasize more on searching for meaning in depth.The results of the study indicate that formalization of rules is the main factor that supports and influences the effectiveness of the organization in implementing flexible working hours. The flexible working hour model in government agencies can be chosen as a breakthrough to create work effectiveness and efficiency, both for the organization and employees. Identification of the type of organization, the system/work method of the organizational unit, and positions that allow can be done with the flexible working hour method. While the analysis of the inhibiting factors is the use of technology, cultural changes, most employees do not fully understand the established performance agreement so that they still carry out tasks based on habits and employees. Various efforts to overcome obstacles to the implementation of flexible working hour policies in improving employee performance at the Secretariat General of the DPD RI by establishing guidelines for the implementation of flexible working hour implementation, implementing socialization and internalization of policy regulations on employee performance management to instill a performance culture.
Implementasi Kebijakan Pendidikan Inklusi Dalam Upaya Peningkatan Mutu Layanan Pembelajaran Untuk Anak Berkebutuhan Khusus Di SD Negeri Ciledug
This study aims to analyze the implementation of inclusive education policies in improving the quality of learning services for children with special needs at SD Negeri Ciledug 02, Setu, Bekasi. Inclusive education is a policy that aims to provide equal opportunities for all children, including children with special needs, to get a decent and quality education in a public school environment. This research uses a qualitative approach with a case study method. Data were collected through in-depth interviews, direct observation and documentation. The results show that the implementation of the inclusive education policy at SD Negeri Ciledug 02 has gone well, although there are still challenges in terms of providing adequate facilities, training for teachers and parental involvement. Nevertheless, there are real efforts from the school to provide services that suit the needs of children with special needs, such as curriculum adaptation, individualized teaching and providing emotional support. Based on these findings, it is recommended to improve training for teachers, improve school facilities and infrastructure, and increase cooperation with parents and related institutions to strengthen the implementation of inclusive education policies in the future.
Pengaruh Komunikasi, Teknologi Informasi Dan Motivasi Intrinsik Terhadap Kinerja Pegawai Pada Kantor Kecamatan Jatiasih Kota Bekasi
This study aims to analyze the influence of communication, information technology, and intrinsic motivation on employee performance in improving public service quality at the Jatiasih Sub-District Office, Bekasi City. The research method employed is a quantitative approach, utilizing multiple linear regression to test the relationship between independent variables (communication, information technology, and intrinsic motivation) and the dependent variable (employee performance). The research findings indicate a positive and significant relationship between communication and employee performance, with a regression coefficient value of 0.556, a t-value of 8.432, and significance of 0.000 (p < 0.05). Information technology also significantly influences employee performance, with a regression coefficient of 0.140, a t value of 3.065, and significance of 0.003 (p < 0.05). Furthermore, intrinsic motivation significantly affects employee performance with a regression coefficient of 0.113, a t-value of 2.034, and significance of 0.047 (p < 0.05). Based on these results, the study suggests that enhancing communication quality, utilizing information technology, and improving intrinsic motivation can improve employee performance in delivering better public services.
Analisis Akuntabilitas Pembelanjaan Bantuan Operasional Sekolah (BOS) Reguler Dalam Meningkatkan Sistem Pengadaan Sekolah (Siplah) Di Sekolah Dasar Kecamatan Jatiasih Kota Bekasi
Accountability in School Operational Assistance (BOS) fund management is a crucial aspect for achieving transparent and efficient educational governance. The government has developed the School Procurement Information System (SIPLah) as a digital platform to facilitate the online expenditure of BOS funds. This research aims to analyze how accountability in Regular BOS fund expenditures can enhance the utilization of SIPLah in Elementary Schools in Jatiasih District, Bekasi City. The study also identifies encountered obstacles and formulates strategic solutions to support the effective digital financial management of schools. This study employs a qualitative descriptive approach. The findings indicate that accountability practices in BOS fund expenditures have functioned quite well in the studied schools, positively contributing to the increased use of SIPLah. Overall, accountability in Regular BOS fund expenditures proves to play a central role in driving SIPLah optimization towards more modern and adaptive school financial governance. As strategic recommendations, this study emphasizes the urgency of enhancing HR capacity through needs-based training, strengthening Information Technology infrastructure, and developing more responsive and collaborative control mechanisms involving various stakeholders.
Pengaruh Kompetensi, Beban Kerja Dan Kompensasi Terhadap Kinerja Pegawai Di Unit Pengelola Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kecamatan Menteng Provinsi DKI Jakarta
This study aims to analyze the effect of competence, workload and compensation on employee performance in Investment Management Unit and One-Stop Service in Menteng Regency, DKI Jakarta Province. This research method uses a quantitative approach. The sample in this study were 40 respondents using the saturated sampling technique or census method, then processed with multiple regression analysis. The results of this study indicate that competence affects employee performance based on the t value of 7.684> t table 2.024 and a coefficient of influence of 0.637; workload affects employee performance with at value of 2.119> t table 2.024 and a regression coefficient of 0.288; furthermore, compensation affects employee performance with a t value of 2.577> t table 2.024 and a regression coefficient of 0.233. Based on the results of the simultaneous test, the joint influence of each independent variable on the employee performance variable shows positive and significant results with an F value of 50.717> F table of 2.63 and the contribution of competence, workload and compensation to employee performance based on the determinant value of adjust R square of 79.3%.
Pengaruh Pengembangan Koleksi, Fitur Aplikasi, dan Ulasan Terhadap Jumlah Pengguna Baru Pada Aplikasi Ipusnas di Perpustakaan Nasional RI
population of this study were all iPusnas application users who visited the National Library of Indonesia. The sample in this study were 213 respondents using the probability sampling method, namely simple random sampling, then processed with multiple regression analysis. The independent variables in this study are Collection Development, Application Features, and Reviews and the dependent variable is the Number of New Users on the iPusnas application. The results of this study indicate that Collection Development has a positive and significant effect on the number of new users as much as 19.9% on the iPusnas application. Application Features also have a positive and significant effect on the number of new users as much as 13.9% in the iPusnas application and also Reviews have a positive and significant effect on the number of new users as much as 38.6% in the iPusnas application. In simultaneous testing, Collection Development, Application Features, and Reviews have a positive and significant effect on the number of new users by 72.4% in the iPusnas application. This shows that the 3 variables have a big influence on the number of new users on the iPusnas application. However, the remaining 27.6% is influenced by other factors not examined in this study.
Implementasi Kebijakan Penyetaraan Jabatan Administrasi untuk Pengembangan Karier Pejabat Fungsional Penyetaraan di Lingkungan Pemerintah Kota Bekasi
Kebijakan Penyetaraan Jabatan merupakan arahan langsung Presiden yang memerintahkan pelaksanaan Reformasi Birokrasi salah satunya melalui transformasi jabatan meliputi pengalihan jabatan administrasi ke jabatan fungsional dengan tujuan menjadikan lembaga-lembaga pemerintahan yang bersih, akuntabel dan efisien. Dalam rangka menindaklanjuti arahan Presiden, Pemerintah Kota Bekasi telah melakukan pengalihan dari jabatan administrasi ke jabatan fungsional sebanyak 341 jabatan. Metode yang digunakan dalam penelitian ini yaitu menggunakan metode kualitatif melalui pendekatan deskriptif. Penelitian ini menggunakan teori implementasi kebijakan George Edward III yang memiliki dimensi komunikasi, dimensi sumber daya, dimensi disposisi, dan dimensi struktur birokrasi. Selanjutnya teknik pengumpulan data yang digunakan menggunakan wawancara yang mendalam, observasi dan dokumentasi. selanjutnya teknik analisis data yang digunakan yaitu reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan penelitian yang dilakukan, diketahui Implementasi kebijakan penyetaraan jabatan administrasi untuk pengembangan karier pejabat fungsional penyetaraan di lingkungan pemerintah kota bekasi belum berjalan dengan baik dan optimal. Penulis masih menemukan permasalahan berbagai permasalahan dalam implementasi kebijakan ini. Untuk mengatasi permasalahan terhadap Implementasi kebijakan penyetaraan jabatan administrasi untuk pengembangan karier pejabat fungsional penyetaraan di lingkungan pemerintah kota bekasi, telah dilakukan berbagai upaya meliputi Kegiatan sosialisasi penghitungan formasi jabatan fungsional analis kebijakan di lingkungan Pemerintah Kota Bekasi, memfasilitasi pengembangan kompentensi dan kualifikasi pejabat fungsional serta membuka kotak Jabatan Fungsional. Adapun Saran yang diberikan dalam penelitian ini, Pemerintah Kota Bekasi hendaknya meningkatkan komunikasi melalui penyelenggaraan sosialisasi terkait kebijakan pengembangan karier jabatan fungsional, menerapkan sistem manajemen talenta kepada seluruh ASN dan memfasilitasi serta menindaklanjuti usulan jabatan fungsional perangkat daerah.
Evaluasi Kebijakan Program Geunaseh dalam Penurunan Angka Stunting pada Balita di Kota Sabang (Studi Kasus pada Puskesmas Sukajaya)
Penelitian ini tentang Evaluasi Kebijakan Program Geunaseh Dalam Penurunan Angka Stunting Pada Balita di Kota Sabang (Studi Kasus Pada Puskesmas Sukajaya). Stunting adalah salah satu permasalahan gizi menjadi fokus dari Pemerintah Indonesia pada saat ini. Pemerintah Kota Sabang dan UNICEF memulai strategi penurunan stunting dengan Program Geunaseh yang memiliki arti “kasih” dalam bahasa Aceh. Geunaseh (Gerakan Anak Sehat) yang merupakan kerjasama Pemerintah Kota Sabang dengan UNICEF yang berfokus pada penanganan malnutrisi dan stunting yang bertujuan untuk meningkatkan cakupan nutrisi dan akses terhadap layanan kesehatan bagi seluruh anak di Kota Sabang yang berumur 0-6 tahun dan ibu menyusui. Program Geunaseh adalah salah satu program yang dikeluarkan oleh Pemerintah Kota Sabang untuk mendukung upaya pemenuhan kebutuhan esensial anak usia 0-6 tahun, sesuai dengan Peraturan Walikota Sabang Nomor 21 Tahun 2019 Tentang Petunjuk Teknis Pelaksanaan Kegiatan Pemenuhan Kebutuhan Esensial Anak Usia 0-6 Tahun. Tujuan dari penelitian ini adalah untuk mengidentifikasi dan menganalisis evaluasi pelaksanaan Program Geunaseh dalam penurunan angka stunting pada balita di kota Sabang (studi kasus pada Puskesmas Sukajaya) dengan menggunakan analisis berdasarkan teori evaluasi William Dunn. Indikator dari teori evaluasi William Dunn, yaitu : (1) Efektivitas; (2) Efisiensi; (3) Kecukupan; (4) Perataan; (5) Responsivitas; (6) Ketepatan. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan wawancara dan observasi untuk menganalisis dan mengidentifikasi kebijakan Program Geunaseh dalam penurunan angka stunting pada balita di Kota Sabang (studi kasus pada Puskesmas Sukajaya). Hasil dari penelitian ini menunjukkan bahwa Program Geunaseh di Kota Sabang, khususnya di Puskesmas Kecamatan Sukajaya telah menunjukkan hasil yang cukup positif dalam upaya penurunan angka stunting pada balita. Evaluasi menunjukkan bahwa program ini telah berhasil memberikan intervensi yang tepat dalam mengatasi masalah gizi pada balita, dengan distribusi Bantuan Langsung Tunai (BLT) yang merata dan alokasi bahan pangan yang sesuai dengan kebutuhan gizi balita. Namun, Bantuan Langsung Tunai yang diberikan itu tidak selalu tepat waktu dan tepat sasaran. Selain itu tenaga kesehatan yang ada juga belum memahami mengenai permasalahan stunting yang ada. Hal tersebut harus segera diperbaiki untuk bisa menurunkan angka stunting pada balita di Kota Sabang, khususnya Puskesmas Sukajaya.
Implementasi Kebijakan Dewan Perwakilan Daerah Republik Indonesia Dalam Pengawasan Bidang Pendidikan
The 1998 reform brought major changes to the constitutional system, including Regional Autonomy and amendments to the 1945 Constitution, which established the DPD RI as part of a bicameral system with the DPR RI. This research examines the implementation of DPD RI supervision of education policies, especially Law no. 20 of 2003. Using descriptive qualitative methods, it was found that the authority of the DPD RI is limited, only giving consideration to the DPR RI because the government oversight function lies with the DPR. Optimizing the role of the DPD RI can be done through better political consolidation. The Constitutional Court's decisions (No. 92/PUU-X/2012 and No. 79/PUU-XII/2014) emphasize the role of the DPD RI, but the effectiveness of the bicameral system requires changes to the 1945 Constitution and regulations to strengthen the authority, duties and functions of the DPD RI.
Pengaruh Motivasi, Kompensasi dan Kepemimpinan terhadap Disiplin Pegawai di Sektor Penanggulangan Kebakaran dan Penyelamatan Kecamatan Jatinegara
Work discipline is an attitude of awareness and willingness of a person to comply with all applicable regulations and norms in an organization. Work discipline is a very important attitude in the world of work and is an individual’s awareness and commitment to the organization. This study discusses and analyzes the effect of motivation, compensation and leadership on employee discipline in the Fire Fighting and Rescue Sector of Jatinegara District. This study used a quantitative method applying a questionna ire distribution technique to 43 respondents, being the entire population. Data analysis was carried out by using multiple regression running a SPSS software. The results of the study indicate that motivation had a positive and significant effect on employee discipline, with a determination coefficient (R Squrare) of 0,234 or 23,4%; the compensation had a positive and significant effect on employee discipline with a determination coefficient (R Square) of 0,351 or 35,1%; and leadership had a positive and significant effect on employee discipline with a determination coefficient (R Square) of 0,327 or 32,7%. Independent variables of motivation, compensation and leadership were simultaneously tested by using the F test proving that they had a positive and significant effect with an Fcount value of 18,602 on employee discipline and a determination coefficient (R Square) of 0,589 or 58,9%.
Pengaruh Kualitas Pelayanan, Integritas, dan Kompetensi Aparatur Sipil Negara terhadap Efektivitas Sistem Pengaduan Masyarakat Menggunakan Metode KPK Whistleblower
Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan, integritas, dan kompetensi Aparatur Sipil Negara (ASN) terhadap efektivitas sistem pengaduan masyarakat menggunakan metode KPK Whistleblower. Sistem pengaduan yang efektif merupakan indikator penting dalam tata kelola pemerintahan yang transparan dan akuntabel. Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan survei terhadap responden yang terlibat dalam proses pengaduan. Data dianalisis menggunakan regresi linier berganda untuk mengukur kontribusi masing-masing variabel. Berdasarkan hasil analisis, ditemukan bahwa kualitas pelayanan (X1) memberikan pengaruh sebesar 70,9% terhadap efektivitas sistem pengaduan, menunjukkan bahwa responsivitas, kemudahan akses, dan kejelasan prosedur pelayanan sangat menentukan keberhasilan pengaduan. Integritas (X2) berkontribusi sebesar 61,9%, menegaskan bahwa kejujuran dan konsistensi ASN dalam menangani pengaduan berpengaruh signifikan terhadap kepercayaan masyarakat. Sementara itu, kompetensi (X3) memberikan dampak sebesar 60,0%, mengindikasikan bahwa kemampuan teknis dan pemahaman prosedur Whistleblower KPK turut meningkatkan efektivitas sistem. Secara simultan, ketiga variabel (X1, X2, X3) menjelaskan 76,0% varians efektivitas pengaduan, sementara sisanya dipengaruhi faktor lain di luar model. Temuan ini memperkuat teori bahwa kinerja birokrasi yang baik melalui pelayanan berkualitas, integritas tinggi, dan kompetensi memadai dapat meningkatkan akuntabilitas pengaduan. Implikasi praktisnya, pemerintah perlu memperkuat pelatihan ASN, menerapkan sistem reward and punishment, dan meningkatkan pengawasan internal untuk memaksimalkan efektivitas sistem Whistleblower. Penelitian ini memberikan rekomendasi bagi pemangku kebijakan untuk mengoptimalkan tiga aspek tersebut guna mendukung tata kelola pemerintahan yang bersih dan responsif.
Analisis Efektivitas E-Office guna Mewujudkan Efisiensi Kinerja Pegawai (Studi Kasus pada Pengelolaan Surat Perintah Tugas, Surat Masuk, Surat Keluar) di Kantor Balai Kesehatan Kerja Pelayaran
In the current digital era, the implementation of technology has become one of the strategic steps that can be taken to improve government administration, by utilizing information technology to enhance performance effectiveness and efficiency. The purpose of this research is to assess the effectiveness of the use of E-Office at the Maritime Health Center Office (BKKP), with a focus on the management of assignment letters, incoming letters, and outgoing letters. This research uses a qualitative method with a case study approach, where data were collected through in-depth interviews, observation, and documentation. Data analysis was performed using data reduction, data presentation, and conclusion drawing techniques. The results indicate that the implementation of E-Office at BKKP has had a positive impact by accelerating administrative processes, reducing manual tasks, and improving transparency and data accuracy. Based on Peter Drucker’s theories of efficiency and effectiveness, the research found that E-Office has helped improve efficiency by accelerating document processing and reducing resource usage, but its effectiveness in supporting the achievement of organizational goals is still not optimal. Therefore, there is a need for strategies to strengthen the system, enhance employee training, and simplify bureaucratic procedures, therefore E-Office can be more effective in improving employee performance and supporting the digital transformation at BKKP.
Pengaruh Penerapan Standar Operasional Prosedur, Fasilitas Dan Kompetensi Pegawai Terhadap Kualitas Pelayanan Di Suku Dinas Kependudukan Dan Pencatatan Sipil Kota Administrasi Jakarta Timur
The research identified issues of delays in service delivery caused by convoluted procedures, long waiting times, and prolonged document processing. The purpose of this study is to analyze and evaluate the extent of the influence of the implementation of SOPs, facilities, and employee competence on service quality at the Population and Civil Registration Sub-Department of East Jakarta Administrative City. This research uses a quantitative approach with the population consisting of the entire community in the Population and Civil Registration Sub-Department of East Jakarta Administrative City. Based on Cochran's formula, the required sample size was rounded to 100 respondents. Data was collected through the distribution of questionnaires and analyzed using SPSS software with statistical analysis techniques. Based on the research findings, the implementation of SOPs influences service quality, facilities influence service quality, and employee competence influences service quality. The combined effect of SOP implementation, facilities, and competence on the service quality at the Population and Civil Registration Sub-Department of East Jakarta Administrative City. Based on the research findings, it is recommended that Sudin Dukcapil East Jakarta improve accountability training, update work facilities, develop employee training programs, conduct soft skills training, and provide rewards to employees to improve service quality and interactions with the public.
Pengaruh Motivasi Kerja, Lingkungan Kerja, Dan Disiplin Kerja Terhadap Loyalitas Pegawai Di Suku Dinas Kependudukan Dan Pencatatan Sipil Kota Administrasi Jakarta Timur
Employee loyalty is highly demanded in an institution, as higher employee loyalty leads to better performance, whereas low loyalty results in poor performance within the institution. This study aims to analyze and evaluate the extent to which Work Motivation, Work Environment, and Work Discipline influence Employee Loyalty at the Population and Civil Registration Sub-Department of East Jakarta. This research employs a quantitative approach with a population consisting of all 58 employees at the sub-department. The sampling technique used is a census sampling method, where 100% of the population is taken as the sample. Data collection was conducted through questionnaire distribution and analyzed using statistical analysis techniques. The findings reveal that Motivation influences Employee Loyalty by 59.7%, Work Environment by 32.1%, and Work Discipline by 69%. The combined influence of Work Motivation, Work Environment, and Work Discipline on Employee Loyalty is 77%. Based on these findings, it is recommended that the East Jakarta Population and Civil Registration Sub-Department enhance work motivation through a performance-based incentive system, strengthen employee relationships through teamwork initiatives and open communication, improve work discipline through policy socialization and supervision, and uphold the code of ethics through consistent enforcement and professional ethics training to reinforce employee loyalty.
Pengaruh Beban Kerja, Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Penanganan Prasarana dan Sarana Umum di Kelurahan Cempaka Putih
The management of public infrastructure and facilities (PPSU) in Cempaka Putih Timur Urban Village plays a crucial role in maintaining cleanliness, order, and the upkeep of public facilities. However, various challenges affecting PPSU officers’ performance persist, including high workload, low work motivation, and an unsupportive work environment. This research aims to analyze and evaluate the influence of workload, work motivation, and work environment on the performance of PPSU officers in Cempaka Putih Timur Urban Village. This research employs a quantitative approach through a survey involving all 75 PPSU members in Cempaka Putih Timur Urban Village. Data were analyzed using multiple linear regression with SPSS software. The findings indicate that workload, work motivation, and work environment each have a positive and significant influence on performance. Simultaneously, these three independent variables contribute positively and significantly to PPSU performance, as reflected in the calculated F-value of 61.135, which exceeds the F-table value of 2.734, with a significance level of 0.000, lower than the α probability of 0.05. Additionally, the coefficient of determination (R²) is 0.709, indicating that workload, work motivation, and work environment collectively explain 70.9% of the variance in performance, while the remaining 29.1% is influenced by other factors. This research suggests the need for better workload management, enhanced work motivation programs, and an optimized work environment to improve PPSU performance.
Pengaruh Integritas, Disiplin Kerja dan Kompetensi Pegawai Terhadap Kinerja Pegawai Pada Kantor Pelayanan Pajak Madya Jakarta Timur
Kinerja pegawai merupakan bagian yang terpenting dalam perkembangan dan kelangsungan hidup organisasi. Suatu organisasi akan tetap bertahan dan terus berkembang apabila yang menjadi tujuan organisasi tersebut tercapai. Maka daripada itu, suatu organisasi tentunya tidak akan tercapai tujuannya jika kinerja pegawainya sangat buruk. Tujuan dari penelitian ini adalah untuk mengevaluasi besarnya pengaruh integritas, disiplin kerja dan kompetensi secara bersama-sama terhadap kinerja pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur. Populasi dalam penelitian ini pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur yang berjumlah 119 orang, dengan menggunakan rumus slovin margin of error sebesar 10% maka jumlah sampel yang diambil dalam penelitian ini adalah sebanyak 55 orang pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur dengan teknik pengambilan random sampling. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel integritas (X1), disiplin kerja (X2) dan kompetensi (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja (Y). Hasil uji yang ditunjukkan dengan nilai Fhitung sebesar 3,308, sedangkan besarnya Ftabel dengan derajat bebas (df) 3 dan 51 pada (0,05) sebesar 2,78. Dengan demikian nilai Fhitung (3,308) > F tabel (2,78). Ini berarti H0 ditolak dan konsekuensinya H1 diterima, maka integritas, disiplin kerja dan kompetensi secara bersama-sama berpengaruh signifikan terhadap kinerja pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur dan persentase pengaruh variabel integritas, disiplin kerja dan kompetensi terhadap kinerja adalah sebesar 76,9% dan sisanya sebesar 23,1% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Kepemimpinan, Lingkungan Kerja dan Kompetensi Terhadap Kinerja Pegawai di SMA Negeri 51 Jakarta
Berdasarkan pengamatan dilapangan diketahui bahwa masih terdapat pagawai yang belum mampu memenuhi target pekerjaan yang sudah ditentukan oleh organisasi, hasil pekerjaan yang diselesaikan oleh pegawai masih ada yang belum sesuai dengan standar kerja yang telah ditetapkan, pegawai mengakui bahwa mereka dalam menyelesaikan tugas masih menunda-nunda dan masih terdapat pegawai yang tidak hadir tanpa alasan maupun pegawai yang masih keluar kantor pada jam kerja. Tujuan penelitian ini adalah untuk menganalisis dan mengevaluasi besarnya pengaruh kepemimpinan, lingkungan kerja dan kompetensi secara bersama-sama terhadap kinerja pegawai SMA Negeri 51 Jakarta. Populasi dan sampel dalam penelitian ini adalah Pegawai Guru SMA Negeri 51 Jakarta sejumlah 47 orang pegawai. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel kepemimpinan (X1), lingkungan kerja (X2) dan kompetensi (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai (Y). Hasil uji yang ditunjukkan dengan nilai Fhitung sebesar 62,095, sedangkan besarnya Ftabel dengan derajat bebas (df) 3 dan 43 pada (0,05) sebesar 2,82. Dengan demikian nilai Fhitung (62,095) > F tabel (2,82). Ini berarti H0 ditolak dan konsekuensinya H1 diterima, maka kepemimpinan, lingkungan kerja dan kompetensi secara simultan berpengaruh signifikan terhadap Kinerja Pegawai SMA Negeri 51 Jakarta dan persentase pengaruh variabel kepemimpinan, lingkungan kerja dan kompetensi secara simultan terhadap kinerja pegawai adalah sebesar 85,0% dan sisanya sebesar 15,0% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Flexible Working Arrangement, Motivasi, dan Lingkungan Kerja terhadap Kepuasan Kerja serta Dampaknya pada Kinerja Pegawai Direktorat Jenderal Perbendaharaan
This research was conducted with the aim of analyzing and evaluating the influence of flexible working arrangements (FWA), motivation, and work environment on job satisfaction and its impact on employee performance at the Directorate General of Treasury. The research method used is quantitative, using questionnaires as a tool for data collection. Data analysis was conducted using Structural Equation Modeling (SEM) with SmartPLS 4.0. The sample for this research consisted of 192 respondents. The results of the research indicate that FWA significantly influences job satisfaction with a t-statistic of 4.386 > 1.96. Motivation significantly influences job satisfaction with a t-statistic of 4.071 > 1.96. The work environment significantly influences job satisfaction with a t-statistic of 4.549> 1.96. FWA significantly influences employee performance with a t-statistic of 4.056 > 1.96. Motivation significantly influences employee performance with a t-statistic of 2.673 > 1.96. The work environment significantly influences employee performance with a t-statistic of 3.670 > 1.96. Job satisfaction significantly influences employee performance with a t-statistic of 3.900 > 1.96. Indirectly, FWA significantly influences employee performance through job satisfaction with a t-statistic of 2.913 > 1.96. Motivation significantly influences employee performance through job satisfaction with a t-statistic of 2.740 > 1.96. The work environment significantly influences employee performance through job satisfaction with a tstatistic of 2.958 > 1.96.
Analisis Kinerja Petugas Penanganan Bencana pada Badan Penanggulangan Bencana Daerah Provinsi Daerah Khusus Ibukota Jakarta
This research is motivated by a phenomenon in The Regional Disaster Management Agency of The Special Capital Region of Jakarta Province that the level of knowledge of officers regarding disasters is still minimal. This research was conducted with the aim of analyzing and evaluating the performance of disaster management officers at The Regional Disaster Management Agency of The Special Capital Region of Jakarta Province in terms of work quality, quantity, timeliness, effectiveness, independence, and work commitment. The research method used is a descriptive qualitative. The results of this study indicate that the performance in terms of work quality, quantity, effectiveness, independence and work commitment has been carried out in accordance with the procedures and performance targets that have been set. However, the aspect of timeliness still needs to be improved. In addition, researcher identified several factors that hinder the performance and the efforts that have been made.
Koordinasi Antar Instansi dalam Meningkatkan Waktu Tanggap Operasi Pencarian dan Pertolongan Saat Bencana pada Badan Nasional Pencarian dan Pertolongan
Berdasarkan observasi awal koordinasi antar instansi dalam berbagi informasi, khususnya mengenai data bencana, distribusi bantuan, dan kondisi di lapangan, kadang tidak optimal. Hal ini menyebabkan keterlambatan dalam distribusi bantuan dan respons yang tidak tepat sasaran, serta informasi yang tidak selalu akurat. Selain itu, setiap instansi sering kali memiliki SOP yang berbeda, dan ini memperlambat proses pengambilan keputusan ketika bencana terjadi. Penelitian ini bertujuan untuk menganalisa dan mengevaluasi bagaimana Koordinasi Antar Instansi dalam Meningkatkan Waktu Tanggap Operasi Pencarian dan Pertolongan Saat Bencana Pada Badan Nasional Pencarian dan Pertolongan. Metode yang digunakan dalam penelitian yaitu pendekatan penelitian kualitatif dengan teknik pengumpulan data wawancara dan dokumentasi dengan jumlah informan sebanyak 6 (Enam) orang. Hasil penelitian menunjukkan Koordinasi di Badan Nasional Pencarian dan Pertolongan (Basarnas) dalam meningkatkan waktu tanggap saat bencana masih perlu ditingkatkan. Pelaksanaan koordinasi antar instansi di Basarnas melibatkan penyusunan SOP bersama, penggunaan sistem komunikasi canggih, dan pemantauan real-time. Langkah ini memastikan peran setiap tim jelas dan koordinasi berjalan lancar, mempercepat waktu tanggap saat bencana dan meningkatkan efisiensi operasi Pencarian dan Pertolongan di lapangan. Kendala utama yang ditemukan dalam koordinasi adalah perbedaan prosedur antar instansi, masalah komunikasi akibat gangguan akses, dan keterbatasan sumber daya. Kendala ini sering memperlambat respons awal dan mempengaruhi efisiensi distribusi bantuan serta pengorganisasian tim SAR di lapangan, yang berdampak pada waktu tanggap. Upaya yang dilakukan untuk mengatasi kendala dalam koordinasi antar instansi untuk meningkatkan waktu tanggap saat bencana yaitu penguatan infrastruktur komunikasi, dan peningkatan keterampilan melalui latihan gabungan. Selain itu, pemantauan real-time dan peningkatan jumlah personel juga memastikan distribusi sumber daya tepat sasaran dan respons lebih cepat saat bencana terjadi.
Pengaruh Disiplin Kerja, Pelatihan Keterampilan, dan Kerjasama Tim Terhadap Kinerja Pegawai di Sektor Penanggulangan Kebakaran dan Penyelamatan Kecamatan Pesanggrahan Jakarta
Employee performance is the most important part in the development and survival of an organization. An organization will survive and continue to develop if the organization's goals are achieved. This research discusses and analyzes the influence of work discipline, skills training, and teamwork on employee performance in the Fire Management and Rescue Sector, Pesanggrahan District. The research method used is a quantitative method by distributing questionnaires with a sample size of 48 respondents from a population of 48 people. Based on the results of research using multiple regression analysis with the help of SPSS 26.0, it shows that work discipline has a positive and significant influence with a coefficient of determination (R Square) of 0.720 (72.0%) on employee performance, skills training has a positive and significant influence with coefficient of determination (R Square) of 0.999 (99.9%) on employee performance. Teamwork has a positive and significant influence with a coefficient of determination (R Square) of 0.790 (79.0%) on employee performance. The independent variables work discipline, skills training and teamwork were jointly tested using the F test, proving that they have a positive and significant influence with an F value of 10,798.209 on employee performance and the magnitude of the influence is seen from the value and with a coefficient of determination (R Square) value of 0.999 (99.9%).
Pengaruh Profesionalisme, Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Satuan Polisi Pamong Praja (Satpol PP) Di Kecamatan Pademangan
Nowadays, people's lives have undergone many changes as a result of the progress that has been achieved in the previous development process and the rapid progress in science and technology. The changes that can be felt now are the changes in people's mindsets towards being more critical. This is possible because every day the community is getting smarter and increasingly understands their rights and obligations as citizens. Such community conditions demand the presence of a government that is able to meet various demands of needs in all aspects of their lives. This study aims to determine the effect of professionalism. The work discipline of employees and their work motivation on improving the performance of Satpol PP. The population in this study were 60 members of Satpol PP in Pademangan District. Using a saturated sample technique with a negative Likert scale technique with an interval of 5. Data analysis techniques with multiple linear regression. The conclusion of this study is that professionalism, work discipline and motivation have a positive effect on the dependent variable (Y) Performance. And professionalism, work discipline and motivation simultaneously affect the performance (Y) of the Civil Service Police Unit (Satpol PP) in Pademangan District
Pengaruh Kinerja Aparatur Pemerintah, Pelayanan Publik dan Disiplip Kerja terhadap Kepuasan Masyarakat di Kelurahan Pademangan Barat Jakarta Utara
The provision of public services is an effort by the state to fulfill the basic needs of the rights of every citizen to goods, services, and administrative services provided by public service providers. Related to the public services in question, the 1945 Constitution mandates the state to fulfill the basic needs of every citizen for their welfare, so that the effectiveness of the implementation of a government is largely determined by the good or bad implementation of public services. Increasingly better service to the community affects the level of satisfaction felt by the community, so that the quality of service will continue to increase and improve. The problem that arises today is satisfaction with the service from the performance of government employees for the community both at the village level and the national level. This descriptive research is quantitative, with a population of 92,820 residents in Pademangan Barat Village, with an error tolerance of 10% using the Slovin formula, a sample of 99.89 or 100 people was obtained. The sampling technique used a Likert scale interval of 5 to 1 with a questionnaire. So the conclusion given is partially that the performance of government officials, public services and work discipline have a positive effect on public satisfaction. Simultaneously, the performance of government apparatus, public services and work discipline together influence public satisfaction by 91.6%. and the remaining 8.4% is influenced by other factors or other variables outside the study.
Pengaruh Pengawasan Kerja, Disiplin Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Kecamatan Penjaringan Jakarta Utara
Every organization tries to achieve its goals by using all the human resources it has. Therefore, the goals of each human resource in the organization must be maintained in line with the goals of the organization. In addition, human resources in the organization are expected to have the competence, abilities, and skills needed to carry out their duties. The organization also needs human resources who have achievement motivation and work ethic and no less important is a strong commitment to the organization. Thus, it is expected that the organization's human resources can provide the best contribution to the organization. The concept of performance management is one of the important developments in the scope of management. Performance management began to take shape in the late 1980s, developing from the awareness of the need for a more focused and sustainable approach to managing and rewarding performance. Often, a performance appraisal system and salary/wage determination linked to performance are developed in an unsystematic manner and implemented incorrectly so that they do not provide the expected results. This study uses quantitative descriptive, with a population of 41 employees of the Penjaringan District office and uses saturated samples because the population is below 100. The sampling technique uses a negative 5-interval Likert scale. The results of this study produce , t-test, that work supervision, work discipline and work environment each have a positive effect on employee performance, while the f-test, shows the results that work supervision, work discipline and work environment together affect employee performance by 91.3% and the coefficient of determination in this study is 8.7%.
Pengaruh Budaya Organisasi, Kompetensi dan Kompensasi terhadap Motivasi Kerja Pegawai di Balai Kesehatan Kerja Pelayaran Direktorat Jenderal Perhubungan Laut Tanjung Priok Jakarta Utara
Motivation can be understood as a change in energy within an individual, marked by the emergence of feelings and preceded by a response to a goal.This research aims to analyze and evaluate the simultaneous influence of organizational culture, competence, and compensation on employee work motivation at the Maritime Occupational Health Center, Directorate General of Sea Transportation, Tanjung Priok, North Jakarta. The population and sample of this research consist of 57 civil servant employees at the Maritime Occupational Health Center. Data processing was conducted using SPSS version 25.0, and the results confirmed that the variables of orga nizational culture (X1), employee competence (X2), and compensation (X3) collectively have a positive and significant influence on work motivation (Y). The F-test results indicate that the calculated F-value is 39.988, with a significance level of 0.00, whereas the F-table value is 2.67. Since the calculated F-value (39.988) is greater than the F-table value (2.67) and the significance level (0.00) is lower than the probability significance threshold (α = 0.05), H0 is rejected, and H1 is accepted. This confirms that organizational culture, employee competence, and compensation collectively have a positive and significant impact on work motivation. The contribution of these three variables to work motivation is 69.4%, while the remaining 30.6% is influenced by other factors not included in the model.
Efektivitas Pelaksanaan Sistem Patroli dan Keamanan Terpadu Oleh Satuan Polisi Pamong Praja dalam Menyelenggarakan Ketentraman dan Ketertiban Umum di Kecamatan Pulo Gadung Jakarta Timur
Peningkatan keamanan dan ketertiban di wilayah perkotaan merupakan salah satu prioritas bagi pemerintah daerah. Salah satu upaya yang dilakukan oleh Pemerintah Kota Jakarta Timur dalam mencapainya adalah melalui pelaksanaan Sistem Patroli dan Keamanan Terpadu (Sipamanpadu) yang melibatkan Satuan Polisi Pamong Praja (Satpol PP). Program ini bertujuan untuk meningkatkan pengawasan terhadap pelanggaran peraturan daerah, menjaga ketertiban umum, dan menciptakan rasa aman bagi masyarakat. Namun, pelaksanaan program ini masih menghadapi berbagai tantangan yang mempengaruhi efektivitasnya. Penelitian ini bertujuan untuk menganalisis sejauh mana efektivitas pelaksanaan Sipamanpadu di Kecamatan Pulo Gadung, Jakarta Timur, serta hambatan yang dihadapi dalam pelaksanaannya. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif untuk menggambarkan pelaksanaan program dan tantangan yang muncul. Hasil penelitian menunjukkan bahwa Pelaksanaan Sistem Patroli Dan Keamanan Terpadu Oleh Satuan Polisi Pamong Praja dalam menyelenggarakan ketentraman dan ketertiban Di Kecamatan Pulo Gadung Jakarta Timur belum dapat efektif karena masyarakat kurang memahami tujuan dan mekanisme program patroli serta keterbatasan sumber daya dan penegakan hukum yang tidak konsisten menghambat pencapaian tujuan. Meskipun ada upaya untuk mengikuti jadwal patroli, ketidakkonsistenan dan penyesuaian terhadap kondisi lapangan masih menjadi tantangan dalam penentuan ketetapan waktu pelaksanaan patroli. maka dari itu Perubahan nyata yang dihasilkan dari program Sistem Patroli dan Keamanan Terpadu belum sepenuhnya optimal mengingat Beberapa masalah seperti tawuran dan keberadaan PKL yang kembali berjualan di lokasi yang sama menunjukkan bahwa perubahan yang terjadi masih bersifat sementara
Pengaruh Motivasi Kerja, Persepsi Pegawai dan Kepemimpinan terhadap Kinerja Pekerja Penanganan Prasarana dan Sarana Umum (PPSU) di Kelurahan Pademangan Timur, Jakarta Utara
The Public Infrastructure and Facilities Handling Officer (PPPSU) was established to handle public infrastructure and facilities management issues in the Jakarta area, especially in urban villages. DKI Jakarta Governor Regulation No. 169/2015 emphasizes that PPPSU must act quickly in dealing with public facilities that are unkempt, dirty, or causing nuisance. This aims to speed up the handling of work and ensure that the location or public asset can be returned to function according to its original purpose. This study aims to analyze the effect of work motivation, employee perceptions and leadership together on the performance of PPPSU officers in Pademangan Timur Village. The primary data collection method used in this study was to use a questionnaire with 97 respondents. Quantitative data analysis techniques obtained from the results of the questionnaire using Multiple Regression Analysis. The results showed that Work Motivation, Employee Perceptions and Leadership simultaneously had a positive and significant effect of 90.5% on the Performance of PPSU Employees in East Pademangan Village
Pengaruh Transformasi Digital, Komunikasi dan Budaya Organisasi Terhadap Kinerja Pegawai di Biro Umum Kementerian Koordinator Bidang Politik, Hukum, dan Keamanan
This research is motivated by the suboptimal achievement of performance in the Key Performance Index (IKU) at the General Bureau Office of the Coordinating Ministry for Political, Legal and Security Affairs. This study aims to evaluate the effect of digital transformation on employee performance, the effect of communication on employee performance, the effect of organizational culture on employee performance and the effect of digital transformation, communication and organizational culture together on employee performance at the General Bureau Office of the Coordinating Ministry for Political, Legal and Security Affairs. This study uses a total sampling method, namely the sample is the total population or all employees in the General Bureau Office of the Coordinating Ministry for Political, Legal and Security Affairs as many as 193 employees. The results of the study indicate that digital transformation has a positive and significant effect on employee performance, communication has a positive and significant effect on employee performance, organizational culture has a positive and significant effect on employee performance, and digital transformation, communication and organizational culture together have a positive and significant effect on employee performance.