Reformasi Administrasi adalah Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani untuk mempublikasikan Disiplin Administrasi meliputi peminatan Ilmu Administrasi Publik atau Negara dan Administrasi Perpajakan dalam skala lokal, nasional, dan regional. Kegiatannya adalah untuk mengelola berbagai potensi, hambatan, tantangan, dan masalah yang ada di masyarakat untuk mencari solusi. Pelaksanaan kegiatan penelitian diatur ke dalam suatu kegiatan yang bertujuan untuk meningkatkan kesejahteraan masyarakat. Setiap tahun, publikasi dilakukan dalam dua periode Maret dan September. ISSN Media Cetak 2355-309X ISSN Media online 2622-8696 Email : reformasijournal@gmail.com / reformasijournal@stiami.ac.id Website : https://ojs.stiami.ac.id/index.php/reformasi/index
Institut Ilmu Sosial dan Manajemen STIAMI
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Pengaruh Penerapan Standar Operasional Prosedur, Fasilitas Dan Kompetensi Pegawai Terhadap Kualitas Pelayanan Di Suku Dinas Kependudukan Dan Pencatatan Sipil Kota Administrasi Jakarta Timur
The research identified issues of delays in service delivery caused by convoluted procedures, long waiting times, and prolonged document processing. The purpose of this study is to analyze and evaluate the extent of the influence of the implementation of SOPs, facilities, and employee competence on service quality at the Population and Civil Registration Sub-Department of East Jakarta Administrative City. This research uses a quantitative approach with the population consisting of the entire community in the Population and Civil Registration Sub-Department of East Jakarta Administrative City. Based on Cochran's formula, the required sample size was rounded to 100 respondents. Data was collected through the distribution of questionnaires and analyzed using SPSS software with statistical analysis techniques. Based on the research findings, the implementation of SOPs influences service quality, facilities influence service quality, and employee competence influences service quality. The combined effect of SOP implementation, facilities, and competence on the service quality at the Population and Civil Registration Sub-Department of East Jakarta Administrative City. Based on the research findings, it is recommended that Sudin Dukcapil East Jakarta improve accountability training, update work facilities, develop employee training programs, conduct soft skills training, and provide rewards to employees to improve service quality and interactions with the public.
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Pengaruh Motivasi Kerja, Lingkungan Kerja, Dan Disiplin Kerja Terhadap Loyalitas Pegawai Di Suku Dinas Kependudukan Dan Pencatatan Sipil Kota Administrasi Jakarta Timur
Employee loyalty is highly demanded in an institution, as higher employee loyalty leads to better performance, whereas low loyalty results in poor performance within the institution. This study aims to analyze and evaluate the extent to which Work Motivation, Work Environment, and Work Discipline influence Employee Loyalty at the Population and Civil Registration Sub-Department of East Jakarta. This research employs a quantitative approach with a population consisting of all 58 employees at the sub-department. The sampling technique used is a census sampling method, where 100% of the population is taken as the sample. Data collection was conducted through questionnaire distribution and analyzed using statistical analysis techniques. The findings reveal that Motivation influences Employee Loyalty by 59.7%, Work Environment by 32.1%, and Work Discipline by 69%. The combined influence of Work Motivation, Work Environment, and Work Discipline on Employee Loyalty is 77%. Based on these findings, it is recommended that the East Jakarta Population and Civil Registration Sub-Department enhance work motivation through a performance-based incentive system, strengthen employee relationships through teamwork initiatives and open communication, improve work discipline through policy socialization and supervision, and uphold the code of ethics through consistent enforcement and professional ethics training to reinforce employee loyalty.
Pengaruh Beban Kerja, Motivasi Kerja dan Lingkungan Kerja Terhadap Kinerja Penanganan Prasarana dan Sarana Umum di Kelurahan Cempaka Putih
The management of public infrastructure and facilities (PPSU) in Cempaka Putih Timur Urban Village plays a crucial role in maintaining cleanliness, order, and the upkeep of public facilities. However, various challenges affecting PPSU officers’ performance persist, including high workload, low work motivation, and an unsupportive work environment. This research aims to analyze and evaluate the influence of workload, work motivation, and work environment on the performance of PPSU officers in Cempaka Putih Timur Urban Village. This research employs a quantitative approach through a survey involving all 75 PPSU members in Cempaka Putih Timur Urban Village. Data were analyzed using multiple linear regression with SPSS software. The findings indicate that workload, work motivation, and work environment each have a positive and significant influence on performance. Simultaneously, these three independent variables contribute positively and significantly to PPSU performance, as reflected in the calculated F-value of 61.135, which exceeds the F-table value of 2.734, with a significance level of 0.000, lower than the α probability of 0.05. Additionally, the coefficient of determination (R²) is 0.709, indicating that workload, work motivation, and work environment collectively explain 70.9% of the variance in performance, while the remaining 29.1% is influenced by other factors. This research suggests the need for better workload management, enhanced work motivation programs, and an optimized work environment to improve PPSU performance.
Pengaruh Integritas, Disiplin Kerja dan Kompetensi Pegawai Terhadap Kinerja Pegawai Pada Kantor Pelayanan Pajak Madya Jakarta Timur
Kinerja pegawai merupakan bagian yang terpenting dalam perkembangan dan kelangsungan hidup organisasi. Suatu organisasi akan tetap bertahan dan terus berkembang apabila yang menjadi tujuan organisasi tersebut tercapai. Maka daripada itu, suatu organisasi tentunya tidak akan tercapai tujuannya jika kinerja pegawainya sangat buruk. Tujuan dari penelitian ini adalah untuk mengevaluasi besarnya pengaruh integritas, disiplin kerja dan kompetensi secara bersama-sama terhadap kinerja pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur. Populasi dalam penelitian ini pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur yang berjumlah 119 orang, dengan menggunakan rumus slovin margin of error sebesar 10% maka jumlah sampel yang diambil dalam penelitian ini adalah sebanyak 55 orang pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur dengan teknik pengambilan random sampling. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel integritas (X1), disiplin kerja (X2) dan kompetensi (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja (Y). Hasil uji yang ditunjukkan dengan nilai Fhitung sebesar 3,308, sedangkan besarnya Ftabel dengan derajat bebas (df) 3 dan 51 pada (0,05) sebesar 2,78. Dengan demikian nilai Fhitung (3,308) > F tabel (2,78). Ini berarti H0 ditolak dan konsekuensinya H1 diterima, maka integritas, disiplin kerja dan kompetensi secara bersama-sama berpengaruh signifikan terhadap kinerja pegawai pada Kantor Pelayanan Pajak Madya Jakarta Timur dan persentase pengaruh variabel integritas, disiplin kerja dan kompetensi terhadap kinerja adalah sebesar 76,9% dan sisanya sebesar 23,1% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Kepemimpinan, Lingkungan Kerja dan Kompetensi Terhadap Kinerja Pegawai di SMA Negeri 51 Jakarta
Berdasarkan pengamatan dilapangan diketahui bahwa masih terdapat pagawai yang belum mampu memenuhi target pekerjaan yang sudah ditentukan oleh organisasi, hasil pekerjaan yang diselesaikan oleh pegawai masih ada yang belum sesuai dengan standar kerja yang telah ditetapkan, pegawai mengakui bahwa mereka dalam menyelesaikan tugas masih menunda-nunda dan masih terdapat pegawai yang tidak hadir tanpa alasan maupun pegawai yang masih keluar kantor pada jam kerja. Tujuan penelitian ini adalah untuk menganalisis dan mengevaluasi besarnya pengaruh kepemimpinan, lingkungan kerja dan kompetensi secara bersama-sama terhadap kinerja pegawai SMA Negeri 51 Jakarta. Populasi dan sampel dalam penelitian ini adalah Pegawai Guru SMA Negeri 51 Jakarta sejumlah 47 orang pegawai. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel kepemimpinan (X1), lingkungan kerja (X2) dan kompetensi (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai (Y). Hasil uji yang ditunjukkan dengan nilai Fhitung sebesar 62,095, sedangkan besarnya Ftabel dengan derajat bebas (df) 3 dan 43 pada (0,05) sebesar 2,82. Dengan demikian nilai Fhitung (62,095) > F tabel (2,82). Ini berarti H0 ditolak dan konsekuensinya H1 diterima, maka kepemimpinan, lingkungan kerja dan kompetensi secara simultan berpengaruh signifikan terhadap Kinerja Pegawai SMA Negeri 51 Jakarta dan persentase pengaruh variabel kepemimpinan, lingkungan kerja dan kompetensi secara simultan terhadap kinerja pegawai adalah sebesar 85,0% dan sisanya sebesar 15,0% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Flexible Working Arrangement, Motivasi, dan Lingkungan Kerja terhadap Kepuasan Kerja serta Dampaknya pada Kinerja Pegawai Direktorat Jenderal Perbendaharaan
This research was conducted with the aim of analyzing and evaluating the influence of flexible working arrangements (FWA), motivation, and work environment on job satisfaction and its impact on employee performance at the Directorate General of Treasury. The research method used is quantitative, using questionnaires as a tool for data collection. Data analysis was conducted using Structural Equation Modeling (SEM) with SmartPLS 4.0. The sample for this research consisted of 192 respondents. The results of the research indicate that FWA significantly influences job satisfaction with a t-statistic of 4.386 > 1.96. Motivation significantly influences job satisfaction with a t-statistic of 4.071 > 1.96. The work environment significantly influences job satisfaction with a t-statistic of 4.549> 1.96. FWA significantly influences employee performance with a t-statistic of 4.056 > 1.96. Motivation significantly influences employee performance with a t-statistic of 2.673 > 1.96. The work environment significantly influences employee performance with a t-statistic of 3.670 > 1.96. Job satisfaction significantly influences employee performance with a t-statistic of 3.900 > 1.96. Indirectly, FWA significantly influences employee performance through job satisfaction with a t-statistic of 2.913 > 1.96. Motivation significantly influences employee performance through job satisfaction with a t-statistic of 2.740 > 1.96. The work environment significantly influences employee performance through job satisfaction with a tstatistic of 2.958 > 1.96.
Analisis Kinerja Petugas Penanganan Bencana pada Badan Penanggulangan Bencana Daerah Provinsi Daerah Khusus Ibukota Jakarta
This research is motivated by a phenomenon in The Regional Disaster Management Agency of The Special Capital Region of Jakarta Province that the level of knowledge of officers regarding disasters is still minimal. This research was conducted with the aim of analyzing and evaluating the performance of disaster management officers at The Regional Disaster Management Agency of The Special Capital Region of Jakarta Province in terms of work quality, quantity, timeliness, effectiveness, independence, and work commitment. The research method used is a descriptive qualitative. The results of this study indicate that the performance in terms of work quality, quantity, effectiveness, independence and work commitment has been carried out in accordance with the procedures and performance targets that have been set. However, the aspect of timeliness still needs to be improved. In addition, researcher identified several factors that hinder the performance and the efforts that have been made.
Koordinasi Antar Instansi dalam Meningkatkan Waktu Tanggap Operasi Pencarian dan Pertolongan Saat Bencana pada Badan Nasional Pencarian dan Pertolongan
Berdasarkan observasi awal koordinasi antar instansi dalam berbagi informasi, khususnya mengenai data bencana, distribusi bantuan, dan kondisi di lapangan, kadang tidak optimal. Hal ini menyebabkan keterlambatan dalam distribusi bantuan dan respons yang tidak tepat sasaran, serta informasi yang tidak selalu akurat. Selain itu, setiap instansi sering kali memiliki SOP yang berbeda, dan ini memperlambat proses pengambilan keputusan ketika bencana terjadi. Penelitian ini bertujuan untuk menganalisa dan mengevaluasi bagaimana Koordinasi Antar Instansi dalam Meningkatkan Waktu Tanggap Operasi Pencarian dan Pertolongan Saat Bencana Pada Badan Nasional Pencarian dan Pertolongan. Metode yang digunakan dalam penelitian yaitu pendekatan penelitian kualitatif dengan teknik pengumpulan data wawancara dan dokumentasi dengan jumlah informan sebanyak 6 (Enam) orang. Hasil penelitian menunjukkan Koordinasi di Badan Nasional Pencarian dan Pertolongan (Basarnas) dalam meningkatkan waktu tanggap saat bencana masih perlu ditingkatkan. Pelaksanaan koordinasi antar instansi di Basarnas melibatkan penyusunan SOP bersama, penggunaan sistem komunikasi canggih, dan pemantauan real-time. Langkah ini memastikan peran setiap tim jelas dan koordinasi berjalan lancar, mempercepat waktu tanggap saat bencana dan meningkatkan efisiensi operasi Pencarian dan Pertolongan di lapangan. Kendala utama yang ditemukan dalam koordinasi adalah perbedaan prosedur antar instansi, masalah komunikasi akibat gangguan akses, dan keterbatasan sumber daya. Kendala ini sering memperlambat respons awal dan mempengaruhi efisiensi distribusi bantuan serta pengorganisasian tim SAR di lapangan, yang berdampak pada waktu tanggap. Upaya yang dilakukan untuk mengatasi kendala dalam koordinasi antar instansi untuk meningkatkan waktu tanggap saat bencana yaitu penguatan infrastruktur komunikasi, dan peningkatan keterampilan melalui latihan gabungan. Selain itu, pemantauan real-time dan peningkatan jumlah personel juga memastikan distribusi sumber daya tepat sasaran dan respons lebih cepat saat bencana terjadi.
Pengaruh Disiplin Kerja, Pelatihan Keterampilan, dan Kerjasama Tim Terhadap Kinerja Pegawai di Sektor Penanggulangan Kebakaran dan Penyelamatan Kecamatan Pesanggrahan Jakarta
Employee performance is the most important part in the development and survival of an organization. An organization will survive and continue to develop if the organization's goals are achieved. This research discusses and analyzes the influence of work discipline, skills training, and teamwork on employee performance in the Fire Management and Rescue Sector, Pesanggrahan District. The research method used is a quantitative method by distributing questionnaires with a sample size of 48 respondents from a population of 48 people. Based on the results of research using multiple regression analysis with the help of SPSS 26.0, it shows that work discipline has a positive and significant influence with a coefficient of determination (R Square) of 0.720 (72.0%) on employee performance, skills training has a positive and significant influence with coefficient of determination (R Square) of 0.999 (99.9%) on employee performance. Teamwork has a positive and significant influence with a coefficient of determination (R Square) of 0.790 (79.0%) on employee performance. The independent variables work discipline, skills training and teamwork were jointly tested using the F test, proving that they have a positive and significant influence with an F value of 10,798.209 on employee performance and the magnitude of the influence is seen from the value and with a coefficient of determination (R Square) value of 0.999 (99.9%).
Pengaruh Profesionalisme, Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Satuan Polisi Pamong Praja (Satpol PP) Di Kecamatan Pademangan
Nowadays, people's lives have undergone many changes as a result of the progress that has been achieved in the previous development process and the rapid progress in science and technology. The changes that can be felt now are the changes in people's mindsets towards being more critical. This is possible because every day the community is getting smarter and increasingly understands their rights and obligations as citizens. Such community conditions demand the presence of a government that is able to meet various demands of needs in all aspects of their lives. This study aims to determine the effect of professionalism. The work discipline of employees and their work motivation on improving the performance of Satpol PP. The population in this study were 60 members of Satpol PP in Pademangan District. Using a saturated sample technique with a negative Likert scale technique with an interval of 5. Data analysis techniques with multiple linear regression. The conclusion of this study is that professionalism, work discipline and motivation have a positive effect on the dependent variable (Y) Performance. And professionalism, work discipline and motivation simultaneously affect the performance (Y) of the Civil Service Police Unit (Satpol PP) in Pademangan District
Pengaruh Kinerja Aparatur Pemerintah, Pelayanan Publik dan Disiplip Kerja terhadap Kepuasan Masyarakat di Kelurahan Pademangan Barat Jakarta Utara
The provision of public services is an effort by the state to fulfill the basic needs of the rights of every citizen to goods, services, and administrative services provided by public service providers. Related to the public services in question, the 1945 Constitution mandates the state to fulfill the basic needs of every citizen for their welfare, so that the effectiveness of the implementation of a government is largely determined by the good or bad implementation of public services. Increasingly better service to the community affects the level of satisfaction felt by the community, so that the quality of service will continue to increase and improve. The problem that arises today is satisfaction with the service from the performance of government employees for the community both at the village level and the national level. This descriptive research is quantitative, with a population of 92,820 residents in Pademangan Barat Village, with an error tolerance of 10% using the Slovin formula, a sample of 99.89 or 100 people was obtained. The sampling technique used a Likert scale interval of 5 to 1 with a questionnaire. So the conclusion given is partially that the performance of government officials, public services and work discipline have a positive effect on public satisfaction. Simultaneously, the performance of government apparatus, public services and work discipline together influence public satisfaction by 91.6%. and the remaining 8.4% is influenced by other factors or other variables outside the study.
Pengaruh Pengawasan Kerja, Disiplin Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai Kecamatan Penjaringan Jakarta Utara
Every organization tries to achieve its goals by using all the human resources it has. Therefore, the goals of each human resource in the organization must be maintained in line with the goals of the organization. In addition, human resources in the organization are expected to have the competence, abilities, and skills needed to carry out their duties. The organization also needs human resources who have achievement motivation and work ethic and no less important is a strong commitment to the organization. Thus, it is expected that the organization's human resources can provide the best contribution to the organization. The concept of performance management is one of the important developments in the scope of management. Performance management began to take shape in the late 1980s, developing from the awareness of the need for a more focused and sustainable approach to managing and rewarding performance. Often, a performance appraisal system and salary/wage determination linked to performance are developed in an unsystematic manner and implemented incorrectly so that they do not provide the expected results. This study uses quantitative descriptive, with a population of 41 employees of the Penjaringan District office and uses saturated samples because the population is below 100. The sampling technique uses a negative 5-interval Likert scale. The results of this study produce , t-test, that work supervision, work discipline and work environment each have a positive effect on employee performance, while the f-test, shows the results that work supervision, work discipline and work environment together affect employee performance by 91.3% and the coefficient of determination in this study is 8.7%.
Pengaruh Budaya Organisasi, Kompetensi dan Kompensasi terhadap Motivasi Kerja Pegawai di Balai Kesehatan Kerja Pelayaran Direktorat Jenderal Perhubungan Laut Tanjung Priok Jakarta Utara
Motivation can be understood as a change in energy within an individual, marked by the emergence of feelings and preceded by a response to a goal.This research aims to analyze and evaluate the simultaneous influence of organizational culture, competence, and compensation on employee work motivation at the Maritime Occupational Health Center, Directorate General of Sea Transportation, Tanjung Priok, North Jakarta. The population and sample of this research consist of 57 civil servant employees at the Maritime Occupational Health Center. Data processing was conducted using SPSS version 25.0, and the results confirmed that the variables of orga nizational culture (X1), employee competence (X2), and compensation (X3) collectively have a positive and significant influence on work motivation (Y). The F-test results indicate that the calculated F-value is 39.988, with a significance level of 0.00, whereas the F-table value is 2.67. Since the calculated F-value (39.988) is greater than the F-table value (2.67) and the significance level (0.00) is lower than the probability significance threshold (α = 0.05), H0 is rejected, and H1 is accepted. This confirms that organizational culture, employee competence, and compensation collectively have a positive and significant impact on work motivation. The contribution of these three variables to work motivation is 69.4%, while the remaining 30.6% is influenced by other factors not included in the model.
Efektivitas Pelaksanaan Sistem Patroli dan Keamanan Terpadu Oleh Satuan Polisi Pamong Praja dalam Menyelenggarakan Ketentraman dan Ketertiban Umum di Kecamatan Pulo Gadung Jakarta Timur
Peningkatan keamanan dan ketertiban di wilayah perkotaan merupakan salah satu prioritas bagi pemerintah daerah. Salah satu upaya yang dilakukan oleh Pemerintah Kota Jakarta Timur dalam mencapainya adalah melalui pelaksanaan Sistem Patroli dan Keamanan Terpadu (Sipamanpadu) yang melibatkan Satuan Polisi Pamong Praja (Satpol PP). Program ini bertujuan untuk meningkatkan pengawasan terhadap pelanggaran peraturan daerah, menjaga ketertiban umum, dan menciptakan rasa aman bagi masyarakat. Namun, pelaksanaan program ini masih menghadapi berbagai tantangan yang mempengaruhi efektivitasnya. Penelitian ini bertujuan untuk menganalisis sejauh mana efektivitas pelaksanaan Sipamanpadu di Kecamatan Pulo Gadung, Jakarta Timur, serta hambatan yang dihadapi dalam pelaksanaannya. Metode penelitian yang digunakan adalah kualitatif dengan pendekatan deskriptif untuk menggambarkan pelaksanaan program dan tantangan yang muncul. Hasil penelitian menunjukkan bahwa Pelaksanaan Sistem Patroli Dan Keamanan Terpadu Oleh Satuan Polisi Pamong Praja dalam menyelenggarakan ketentraman dan ketertiban Di Kecamatan Pulo Gadung Jakarta Timur belum dapat efektif karena masyarakat kurang memahami tujuan dan mekanisme program patroli serta keterbatasan sumber daya dan penegakan hukum yang tidak konsisten menghambat pencapaian tujuan. Meskipun ada upaya untuk mengikuti jadwal patroli, ketidakkonsistenan dan penyesuaian terhadap kondisi lapangan masih menjadi tantangan dalam penentuan ketetapan waktu pelaksanaan patroli. maka dari itu Perubahan nyata yang dihasilkan dari program Sistem Patroli dan Keamanan Terpadu belum sepenuhnya optimal mengingat Beberapa masalah seperti tawuran dan keberadaan PKL yang kembali berjualan di lokasi yang sama menunjukkan bahwa perubahan yang terjadi masih bersifat sementara
Pengaruh Motivasi Kerja, Persepsi Pegawai dan Kepemimpinan terhadap Kinerja Pekerja Penanganan Prasarana dan Sarana Umum (PPSU) di Kelurahan Pademangan Timur, Jakarta Utara
The Public Infrastructure and Facilities Handling Officer (PPPSU) was established to handle public infrastructure and facilities management issues in the Jakarta area, especially in urban villages. DKI Jakarta Governor Regulation No. 169/2015 emphasizes that PPPSU must act quickly in dealing with public facilities that are unkempt, dirty, or causing nuisance. This aims to speed up the handling of work and ensure that the location or public asset can be returned to function according to its original purpose. This study aims to analyze the effect of work motivation, employee perceptions and leadership together on the performance of PPPSU officers in Pademangan Timur Village. The primary data collection method used in this study was to use a questionnaire with 97 respondents. Quantitative data analysis techniques obtained from the results of the questionnaire using Multiple Regression Analysis. The results showed that Work Motivation, Employee Perceptions and Leadership simultaneously had a positive and significant effect of 90.5% on the Performance of PPSU Employees in East Pademangan Village
Pengaruh Transformasi Digital, Komunikasi dan Budaya Organisasi Terhadap Kinerja Pegawai di Biro Umum Kementerian Koordinator Bidang Politik, Hukum, dan Keamanan
This research is motivated by the suboptimal achievement of performance in the Key Performance Index (IKU) at the General Bureau Office of the Coordinating Ministry for Political, Legal and Security Affairs. This study aims to evaluate the effect of digital transformation on employee performance, the effect of communication on employee performance, the effect of organizational culture on employee performance and the effect of digital transformation, communication and organizational culture together on employee performance at the General Bureau Office of the Coordinating Ministry for Political, Legal and Security Affairs. This study uses a total sampling method, namely the sample is the total population or all employees in the General Bureau Office of the Coordinating Ministry for Political, Legal and Security Affairs as many as 193 employees. The results of the study indicate that digital transformation has a positive and significant effect on employee performance, communication has a positive and significant effect on employee performance, organizational culture has a positive and significant effect on employee performance, and digital transformation, communication and organizational culture together have a positive and significant effect on employee performance.
Analisis Peningkatan Kompetensi Pegawai Bagian Sumber Daya Manusia di Lingkungan Direktorat Jenderal Perhubungan Laut Kantor Pusat Kementerian Perhubungan Jakarta
Human resources employee competency can be understood as a combination of skills, personal attributes, and knowledge reflected through observable, measurable, and evaluable behavior. The purpose of this study is to analyze the Analysis of Human Resources Employee Competency Improvement in the Directorate General of Sea Transportation, Ministry of Transportation. The research method used in this study is to use a qualitative method, with data collection techniques using field study methods (questionnaire distribution) and literature studies. While the data analysis technique uses a qualitative descriptive statistical approach. The criteria for the informants that the author uses as informants in this study are parties who master and understand the conditions of the research object, who are currently involved or occupy positions related to the topic being studied and have enough time to be interviewed. The research question asked How is the Analysis Effort to Improve the Competence of Human Resources Employees in the Directorate General of Sea Transportation, Head Office of the Ministry of Transportation, Jakarta, What factors are inhibiting the implementation of the Analysis of Improvement of Competence of Human Resources Employees in the Directorate General of Sea Transportation, Head Office of the Ministry of Transportation, Jakarta. This is evident in carrying out their duties, employees at the Directorate General of Sea Transportation, Ministry of Transportation receive directions regarding the tasks assigned according to their respective fields which greatly assist employees in completing their tasks and help employees to maximize their competence. The factors that inhibit the implementation of the Improvement of Competence of Human Resources Employees in the Directorate General of Sea Transportation, Ministry of Transportation are: Inappropriate employee placement. The suggestion put forward is that job analysis should be carried out by considering the position in the organization and the abilities needed by the position holder so that employee placement can be in accordance with their position and competence.
Pengaruh Kualitas SDM, Budaya Kerja dan Lingkungan Kerja Terhadap Kualitas Pelayanan Publik di UPPMPTSP Kecamatan Kelapa Gading
The phenomenon observed at the Investment Management and One-Stop Integrated Service Unit of Kelapa Gading District is the suboptimal quality of public services provided by this institution. On the other hand, deficiencies have been identified in human resource quality, work culture, and work environment, which do not yet fully support the effective delivery of services. This research aims to examine the extent to which human resource quality, work culture, and work environment influence the quality of public services at the Investment Management and One-Stop Integrated Service Unit (UP PM PTSP) of Kelapa Gading District. This research employs a quantitative associative approach, which seeks to analyze the relationship between variables. This research was conducted at the UP PM PTSP Office of Kelapa Gading District, with data collection and observations taking place from November 2024 to January 2025. The sampling technique used is the census method, involving 144 respondents. Data analysis was performed using multiple linear regression analysis with the assistance of SPSS version 25 software. The results of the analysis indicate that human resource quality, work culture, and work environment significantly influence the quality of public services at the UP PM PTSP Office of Kelapa Gading District, both partially and simultaneously.
Analisis Kebijakan Publik atas Pinjaman Daring Ilegal dan Buy Now Pay Later
The growth of digital financial services in Indonesia has expanded financial inclusion while simultaneously generating new consumer protection risks, particularly in illegal online lending and buy now pay later (BNPL) products. This article analyzes digital financial consumer protection in Indonesia from a public policy perspective using a descriptive qualitative method and documentary policy analysis. The study examines official regulations, OJK releases, SNLIK 2025 data, Satgas PASTI reports, Indonesia Anti-Scam Centre (IASC) data, and scholarly literature on digital finance, consumer vulnerability, market conduct, and policy implementation. The findings show that digital financial consumer protection is challenged by four interrelated issues: the rapid growth of digital credit, uneven financial literacy, persistent illegal lending entities, and fragmented redress mechanisms. OJK data show that as of October 2025 outstanding online lending reached Rp92.92 trillion with TWP90 of 2.76%, while banking BNPL reached Rp25.72 trillion with 30.99 million accounts. From 1 January to 17 November 2025, OJK received 48,355 consumer complaints through APPK, with fintech generating the largest number of complaints. By 30 November 2025, OJK received 23,147 complaints related to illegal entities, including 18,633 complaints concerning illegal online lending and stopped 2,263 illegal online lending entities. The article argues that consumer protection must move beyond financial literacy campaigns toward integrated, risk-based policy governance involving market conduct supervision, responsible digital lending, platform accountability, real-time legality verification, integrated complaint handling, and rapid fund-freezing and restitution mechanisms. Keywords : Consumer protection; digital finance; illegal online lending; buy now pay later; public policy analysis; market conduct; OJK;
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Analisis Implementasi Edukasi Perpajakan Coretax dalam Meningkatkan Kepatuhan Wajib Pajak di KPP Pratama Bekasi Barat Tahun 2024
Tax reform is the government's strategic step to improve the effectiveness of the tax administration system and taxpayer compliance. One form of reform is the implementation of the Coretax system by the Directorate General of Taxes. Coretax is designed to simplify administrative processes, improve efficiency, and support digital-based services. This study aims to analyze the implementation of Coretax tax education at the West Bekasi Tax Office, including the obstacles faced and efforts made to improve taxpayer compliance. This research uses descriptive qualitative methods with data collection techniques through interviews, observation, and documentation. The theory used is the policy implementation theory of George C. Edward III, which includes four dimensions: communication, resources, disposition, and bureaucratic structure. The results showed that Coretax tax education still faces obstacles such as low digital literacy, limited human resources, and uneven socialization. Even so, efforts such as organizing tax classes and mentoring continue. Coretax education has a positive impact on compliance, but it is not yet fully optimized. A more adaptive and comprehensive education strategy is needed so that tax reform through Coretax reaches its maximum goal.
Efektifitas Penindakan Parkir Liar Pada Dinas Perhubungan Bidang Pengendalian Dan Operasional Dalam Mewujudkan Kelancaran Lalu Lintas Di Jalan Ahmad Yani Kota Bekasi
The effectiveness of illegal parking enforcement policies plays a vital role in managing orderly and smooth traffic, especially in densely populated urban areas such as Jalan Ahmad Yani, Bekasi City. The Department of Transportation, through its Division of Control and Operations, is responsible for enforcing parking regulations to ensure the fluidity of traffic flow. This study aims to analyze the effectiveness of the illegal parking enforcement program, identify the obstacles encountered, and examine the efforts undertaken to overcome these challenges. The research method employed is descriptive qualitative, using data collection techniques such as interviews, observations, and documentation. The theoretical framework is based on the effectiveness approach by Matini & Lubis, as cited in Husaini (2019), which includes the goal approach, system resource approach, and internal process approach. The findings indicate that the enforcement program has yielded fairly significant results but has not yet been fully effective. The obstacles identified include limited personnel and operational vehicles, low public awareness, and suboptimal utilization of technology. The efforts made include increasing patrol frequency, proposing additional resources, conducting public education, and planning the implementation of an electronic ticketing system (ETLE). In general, the illegal parking enforcement program has contributed to reducing violations; however, further improvements are needed in the areas of supervision, technology integration, and inter-agency coordination.
The Role of Transformational Leadership in Increasing Work Motivation of Millennial Generation Employees
This study aims to analyze the role of transformational leadership in increasing work motivation of millennial generation employees through qualitative literature synthesis of relevant scientific journal articles. Transformational leadership, with its dimensions of Idealized Influence, Inspirational Motivation, Intellectual Stimulation, and Individualized Consideration, is identified as a relevant leadership style in dealing with the unique characteristics and expectations of millennials in the workplace. The research method involves text extraction from the analyzed articles, thematic content analysis, and integrative synthesis to build arguments. The results of the analysis indicate that transformational leadership consistently has a positive effect on work motivation and related outcomes such as satisfaction, performance, and innovation. The dimensions of transformational leadership were found to be highly aligned with millennial motivational needs, such as the search for meaning in work, self-development, intellectual challenge, and authentic work relationships. Transformational leaders are able to create an inspiring, empowering, and growth-supportive work environment, which effectively motivates millennial employees. Practical implications include recommendations for leadership development, millennial talent management strategies, and organizational culture design. Limitations of the study lie in the reliance on secondary sources and the lack of millennial-specific primary data in the sources analyzed. Further research is suggested to focus on primary empirical studies on the millennial population.
Pengaruh Pemberdayaan Pegawai, Gaya Kepemimpinan, dan Budaya Organisasi Terhadap Kepuasan Kerja Pegawai di Sektor Penanggulangan Kebakaran dan Penyelamatan Kecamatan Kramat Jati Jakarta
Job satisfaction is a positive or pleasant emotional condition resulting from an assessment of one's work or work experience. Without employee satisfaction, the organization will not be able to run well. This research discusses and analyzes the influence of employee empowerment, leadership style, and organizational culture on employee job satisfaction in the Fire Management and Rescue Sector, Kramat Jati District. The research method used is a quantitative method by distributing questionnaires with a sample size of 52 respondents from a population of 52 people. Based on the results of research using multiple regression analysis with the help of SPSS 26.0, it shows that employee empowerment has a positive and significant influence with a coefficient of determination (R Square) of 0.924 (92.4%) on employee job satisfaction, leadership style has a positive and significant influence with a coefficient of determination (R Square) of 0.770 (77.0%) on employee job satisfaction, organizational culture has a positive and significant influence with a coefficient of determination (R Square) of 0.676 (6.76%) on employee job satisfaction. The independent variables employee empowerment, leadership style, and organizational culture were jointly tested using the F test, proving to have a positive and significant influence with an F value of 198.626 on employee job satisfaction and the magnitude of the influence was seen from the value and with a coefficient of determination (R Square) value of 0.925 (92.5%).
Pengaruh Kompetensi Pegawai, Sarana Prasarana dan Koordinasi Terhadap Kinerja Pegawai di Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta
Berdasarkan observasi awal, permasalahan kinerja pegawai di Badan Pengelolaan Aset Daerah (BPAD) Provinsi DKI Jakarta terutama terkait dengan pengelolaan dan pengamanan aset daerah. Dengan kata lain, permasalahan kinerja SKPD yang belum mencapai standar yang ditetapkan berkaitan dengan permasalahan Kepuasan Kerja Pegawai. Tujuan penelitian ini adalah untuk menganalisis dan mengevaluasi pengaruh kompetensi pegawai, sarana prasarana dan koordinasi secara bersama-sama terhadap kinerja pegawai di Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta. Populasi dan sampel dalam penelitian berjumlah 63 orang yang merupakan Pegawai Badan Pengelolaan Aset Daerah Provinsi DKI Jakarta. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel kompetensi (X1), sarana prasarana (X2) dan koordinasi (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai (Y). Hasil uji yang ditunjukkan dengan nilai F hitung adalah 39,988 dan tingkat signifikansi 0,00 sementara nilai F tabel sebesar 2,67. Karena nilai F hitung (229,576) lebih besar dari F tabel (2,77) dan tingkat signifikansi 0,00 lebih kecil dari probabilitas signifikansi α =0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa kompetensi, sarana prasarana dan koordinasi secara bersama-sama berpengaruh positif dan signifikan terhadap kinerja pegawai dan persentase pengaruh variabel kompetensi pegawai, sarana prasarana, koordinasi terhadap kinerja pegawai adalah sebesar 92,1% dan sisanya sebesar 7,9% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Disiplin, Motivasi dan Budaya Kerja Terhadap Kinerja Pegawai Pada Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur
Kinerja pegawai merupakan bagian yang terpenting dalam perkembangan dan kelangsungan hidup organisasi. Suatu organisasi akan tetap bertahan dan terus berkembang apabila yang menjadi tujuan organisasi tersebut tercapai. Maka daripada itu, suatu organisasi tentunya tidak akan tercapai tujuannya jika kinerja pegawainya sangat buruk. Penelitian ini bertujuan untuk menganalisis dan mengevaluasi besarnya pengaruh disiplin, motivasi dan budaya kerja secara bersama- sama terhadap Kinerja pegawai pada Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Populasi dan sampel dalam penelitian ini berjumlah 46 pegawai dan metodologi dalam penelitian ini ialah kuantitatif. Berdasarkan hasil pengolahan data, terbukti variabel Disiplin (X1), Motivasi (X2) dan Budaya Kerja (X3) secara bersama-sama berpengaruh signifikan terhadap Kinerja (Y). Hasil uji yang ditunjukkan dengan nilai Fhitung adalah 16,574 dan tingkat signifikansi 0,000 sementara nilai Ftabel sebesar 2,83. Karena nilai Fhitung (16,574) lebih besar dari Ftabel (2,83) dan tingkat signifikansi 0,000 lebih kecil dari probabilitas signifikansi α = 0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa terdapat pengaruh secara positif disiplin, motivasi, dan budaya kerja secara bersama-sama terhadap peningkatan Kinerja Pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Persentase variabel disiplin, motivasi, dan budaya kerja dapat menjelaskan Kinerja adalah sebesar 56% dan sisanya sebesar 44% dipengaruhi oleh variabel lain yang tidak dimasukkan ke dalam model.
Pengaruh Disiplin Kerja, Kompetensi Pegawai dan Fasilitas Kerja Terhadap Kualitas Pelayanan Administrasi Kependudukan dan Pencatatan Sipil di Kelurahan Makasar Kota Administrasi Jakarta Timur
Salah satu upaya yang harus dilakukan dalam perbaikan pelayanan publik adalah melakukan survei kepuasan masyarakat kepada pengguna layanan dengan mengukur kepuasan masyarakat pengguna layanan. Mengingat unit layanan publik sangat beragam, untuk memperoleh Indeks Kepuasan Masyarakat diperlukan metode survei yang seragam sebagaimana yang telah diatur dalam Peraturan Menpan RB Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh disiplin kerja, kompetensi pegawai dan fasilitas kerja secara bersama-sama terhadap Kualitas Pelayanan Administrasi Kependudukan dan Pencatatan Sipil di Kelurahan Makasar Kota Administrasi Jakarta Timur. Populasi dan sampel dalam penelitian ini mengikut sertakan semua masyarakat yang pernah mendapatkan pelayanan di Kantor Kelurahan Makasar pada triwulan IV yang jumlah seluruhnya 52 orang. Berdasarkan hasil pengolahan data menggunakan program statistik SPSS ver. 25.0, terbukti variabel disiplin kerja (X1), kompetensi pegawai (X2) dan fasilitas kerja (X3) secara bersama-sama berpengaruh positif dan signifikan terhadap kualitas pelayanan (Y). Hasil uji yang ditunjukkan dengan nilai F hitung adalah 92,781 dan tingkat signifikansi 0,00 sementara nilai F tabel sebesar 2,80. Karena nilai F hitung (92,781) lebih besar dari F tabel (2,80) dan tingkat signifikansi 0,00 lebih kecil dari probabilitas signifikansi α =0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa disiplin kerja, kompetensi pegawai dan fasilitas kerja secara bersama-sama berpengaruh positif dan signifikan terhadap kualitas pelayanan dan persentase pengaruh variabel disiplin kerja, kompetensi pegawai dan fasilitas kerja terhadap kualitas pelayanan adalah sebesar 85,3% dan sisanya sebesar 14,7% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Pengaruh Kompetensi Pegawai, Budaya Kerja dan Fasilitas Kerja Terhadap Kinerja Pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur
Kinerja merupakan tindakan atau pelaksanaan tugas yang telah diselesaikan dalam kurun waktu tertentu. Kinerja dapat diukur melalui pengukuran tertentu sesuai standar yaitu dimana kualitas yang berkaitan dengan mutu kerja yang dihasilkan, sedangkan kuantitas yang merupakan jumlah dari hasil kerja yang dihasilkan dalam kurun waktu tertentu, dan ketepatan waktu yang merupakan kesesuaian waktu yang telah direncanakan. Tujuan penelitian ini adalah untuk mengevaluasi dan menganalisis besarnya pengaruh kompetensi, budaya kerja dan fasilitas kerja secara simultan terhadap kinerja pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Populasi dan sampel dalam penelitian ini adalah Pegawai Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur yang berjumlah 46 orang. Berdasarkan hasil penelitian yang diperoleh bahwa variabel kompetensi pegawai (X1), budaya kerja (X2) dan fasilitas kerja (X3) secara bersama-sama berpengaruh signifikan terhadap kinerja pegawai (Y) di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Adapun hasil uji yang ditunjukkan dengan nilai Fhitung adalah 16,574 dan tingkat signifikansi 0,000 sementara nilai Ftabel sebesar 33,764 dan tingkat signifikansi 0,000 sementara nilai Ftabel sebesar 2,83. Karena nilai Fhitung (33,764) lebih besar dari Ftabel (2,83) dan tingkat signifikansi 0,000 lebih kecil dari probabilitas signifikansi α = 0,05, maka H0 ditolak dan H1 diterima, sehingga dapat dikatakan bahwa terdapat pengaruh secara positif Kompetensi Pegawai, Budaya Kerja, dan Fasilitas Kerja secara bersama-sama terhadap peningkatan Kinerja Pegawai di Suku Badan Kepegawaian Daerah Kota Administrasi Jakarta Timur. Persentase variabel Kompetensi Pegawai, Budaya Kerja dan Fasilitas Kerja dapat menjelaskan Kinerja adalah sebesar 68,6% dan sisanya sebesar 31,4% dipengaruhi oleh variabel lain yang tidak dimasukkan kedalam model.
Analisis Efektivitas Kegiatan Patroli Wilayah Satuan Polisi Pamong Praja dalam Upaya Meningkatkan Ketertiban dan Ketentraman Umum di Kecamatan Matraman Jakarta Timur
Banyak sekali permasalahan yang terjadi di kota-kota besar yang mengganggu ketertiban dan ketentraman umum. Salah satunya di Kecamatan Matraman Jakarta Timur. Melalui kegiatan patroli wilayah di harapkan dapat mencegah serta mengatasi adanya gangguan mengenai ketentraman dan juga ketertiban umum di lingkungan masyarakat kecamatan Matraman. Tujuan penelitian ini adalah untuk menganalisi dan mengevaluasi efektivitas kegiatan patroli wilayah satuan polisi pamong praja dalam upaya meningkatkan ketertiban dan ketentraman umum di kecamatan matraman Jakarta Timur. Pendekatan penelitian yaitu kualitatif deskriptif. Hasil dari penelitian adalah Kegiatan patroli wilayah satuan polisi pamong praja dalam upaya meningkatkan ketertiban dan ketentraman umum di Kecamatan Matraman Jakarta Timur belum berjalan dengan efektif walaupun kegiatan patroli wilayah sudah memiliki sasaran program yang tepat, di karenakan sosialisasi program belum di laksanakan secara khusus kepada masyarakat hingga menyebabkan kurang meratanya informasi, ketidakpahaman masyarakat, serta kurangnya dukungan dan kerja sama masyarakat selain itu tujuan dari kegiatan patroli wilayah belum mampu di wujudkan karena adanya permasalahan yang terjadi secara berulang dan belum mampu terkontrol dengan baik dan terakhir program patroli wilayah yang di terapkan belum sepenuhnya efektif karena masih di temukan kekurangan dari jadwal pelaksanaan patroli yang terkesan pasif dan jarang di lakukan, kurangnya persiapan sarana prasarana penertiban serta kurangnya personil tim patroli wilayah.
Pengaruh Koleksi, Sarana dan Prasarana Serta Kualitas Layanan Perpustakaan Terhadap Kepuasan Pemustaka pada Perpustakaan Umum Cikarang Utara Kabupaten Bekasi
Perpustakaan umum sebagai lembaga layanan publik harus senantiasa mampu memenuhi harapan masyarakat dan melaksanakan berbagai upaya untuk memberikan kepuasan kepada pemustaka. Penelitian ini bertujuan untuk menganalisis pengaruh koleksi perpustakaan, sarana dan prasarana perpustakaan, serta kualitas layanan perpustakaan terhadap kepuasan pemustaka. Penelitian menggunakan pendekatan kuantitatif. Data primer yang digunakan dalam penelitian ini adalah kuesioner yang dibagikan kepada responden yang menjadi sampel penelitian, yaitu anggota aktif Perpustakaan Umum Cikarang Utara yang berjumlah 97 orang. Sampel diambil dengan menggunakan teknik random sampling. Teknik pengolahan data dilakukan melalui analisis regresi linier sederhana dan regresi linier berganda. Hasil analisis statistik menunjukkan bahwa koleksi perpustakaan, sarana dan prasarana perpustakaan, serta kualitas layanan perpustakaan berpengaruh positif dan signifikan terhadap kepuasan pemustaka, yang dapat dilihat dari nilai thitung masing-masing variabel lebih besar daripada ttabel dan nilai signifikansi masing-masing variabel kurang dari 0.05. Besarnya pengaruh masing-masing variabel bebas terhadap kepuasan pemustaka, secara parsial maupun simultan, adalah 88.5%, 87.3%, 89.7% dan 94.1%. Hal ini menunjukkan apabila perpustakaan melakukan pengembangan koleksi sesuai harapan pemustaka, menjaga kenyamanan pemustaka melalui pengadaan dan pemeliharaan sarana dan prasarana perpustakaan serta meningkatkan kualitas layanan perpustakaan, maka tingkat kepuasan pemustaka sebagai tujuan layanan perpustakaan dapat meningkat.
Implementasi Kebijakan Penetapan Ruang Lingkup Penanganan Prasarana dan Sarana Umum Tingkat Kelurahan dalam Upaya Meningkatkan Kinerja Petugas Penanganan Sarana Umum di Kecamatan Cempaka Putih
Recently, satisfaction with the performance of PPSU officers tends to decline in Cempaka Putih sub-district, therefore mapping the Technical Guidelines for Handling Public Infrastructure and Facilities at the Village Level in accordance with Governor's Decree Number 280 of 2023 is expected to improve the performance of PPSU officers. The purpose of this study is to analyze and evaluate the Implementation of the Policy for Determining the Scope of Handling Public Infrastructure and Facilities at the Village Level in an Effort to Improve the Performance of Public Facility Handling Officers in Cempaka Putih Sub-district. The research approach is qualitative descriptive. The conclusion of this study is that the Implementation of the Policy for Determining the Scope of Handling Public Infrastructure and Facilities at the Village Level has not gone well so that it has not been able to improve the performance of Public Facility Handling Officers in Cempaka Putih Sub-district even though the policy has been implemented and has various aspects of description, implementation steps, scope of handling public infrastructure and facilities. This deficiency is caused because the community environment has not fully supported the implementation of the policy due to the lack of understanding of some people which causes PPSU officers to be unable to handle public facilities and infrastructure in accordance with the scope of the policy that has been determined, in addition, several PPSU officers are still found who do not carry out their duties properly due to lack of motivation and sense of responsibility even though the recruitment process for the PPSU selection team in the sub-district has been very thorough and strict to find officers with the appropriate competencies in their fields.