Pelaksanaan E-Government Pembayaran Pajak Kendaraan Bermotor Dalam Menciptakan Good Governance Pada Kantor Samsat Kabupaten Merangin Provinsi Jambi
DOI:
https://doi.org/10.31334/trans.v2i1.422Keywords:
E-Government, Motor Vehicle Tax, Good GovernanceAbstract
The research was conducted due to several problems including: The lack of information dissemination on the requirements and use of E-Samsat in Merangin District, the limited number of human resources for mobile Samsat car operators and Samsat outlet operators, internet network interference is still common so E-Samsat is still not working optimally, limited supporting facilities and infrastructure in implementing E-Samsat. The sample of 18 people who worked at the Merangin Jambi Samsat Office used descriptive survey techniques aimed at knowing the implementation of E-Government motor vehicle tax payments in creating good governance at the Merangin District samsat office in Jambi Province.
The results of the research and discussion show the implementation of E-Government payment of motor vehicle accessories in creating good governance in the samsat office of Merangin Regency, Jambi Province. The implementation of E-Government payment of Motor Vehicle Tax in supporting Good governance at the Merangin District Samsat Office through the latest innovations, namely: the addition of Samsat Online service facilities, mobile Samsat car service facilities, and Gerai Samsat service facilities. For now the E-Government of Motor Vehicle Tax payments in supporting Good governance in the Merangin District Samsat Office is still not optimal, this is because there are still some obstacles, including: The lack of information dissemination on the requirements and use of E-Samsat in Merangin Regency; The limited number of human resources for car operators, Mobile Samsat and Operator Samsat; Internet network interference is still common, so E-Samsat is still not working optimally; Limited supporting facilities and infrastructure in implementing E-Samsat.
Appropriate efforts, so that these obstacles can be resolved properly. Following this, the researchers describe the efforts made by Merangin District Samsat in overcoming these obstacles, including: Improving information dissemination on the requirements and use of E-Samsat in Merangin District; Adding Human Resources to operators; Improve internet network facilities, so that they do not experience interference; Improve supporting facilities and infrastructure in the implementation of E-Samsat.
References
Agustino Leo, Dasar-dasar Kebijakan Publik, Alfabeta, Bandung, 2008.
Conny R Setiawan, dkk, Metode Penelitian Kualitatif jenis, karaktektertik dan keunggulannya, PT. Gramedia Widiasarana Indonesia, Jakarta, 2010.
Badan Pusat Statistik Kabupaten Merangin, Merangin Dalam Angka Tahun 2017, Tahun Terbit 2018.
Djam’an Satori & Aan Komariah, Metodologi Penelitian Kualitatif, Alfabeta, Bandung 2011.
Dwiyanto Agus, dkk, Reformasi Birokrasi Publik di Indonesia, Gadjah Mada University, Yogyakarta, 2008.
H.A.S. Moenir, Manajemen Pelayanan Umum di Indonesia, Bumi Aksara, Jakarta, 2006.
Hadari Nawawi, Manajemen Sumber Daya Manusia Untuk Bisnis yang Kompetitif. Cetakan Keempat, Gajah Mada University Press, Yogyakarta, 2001.
Hardiansyah, Kualitas Pelayanan Publik: Konsep, Dimensi, Indikator, dan Implementasinya, Gaya Media, Yogyakarta, 2011.
Harsono, Hanifah. Implementasi Kebijakan dan Politik, Mutiara Sumber Widya, Bandung, 2002.
Husaini Usman & Purnomo, Metodologi Penelitian Sosial. Bumi Aksara, Jakarta, 2008.
Indrajit & Richardus Eko, Buku Pintar Linux: Membangun Aplikasi E-government, PT. Elex Media Komputindo, Jakarta, 2002.
Kesit Bambang Prakosa, Pajak dan Retribusi Daerah, UII Press: Yogyakarta, 2005.
Koentjaraningrat, Pengantar Ilmu Antropologi, Rineka Cipta, Jakarta, 2009.
Lembaga Administrasi Negara, Implementasi Good Governance, LAN & BPKP: Jakarta, 2000.
Mardiasmo, Perpajakan, CV. Andi Offset, Yogyakarta, 2008.
Pasolong Harbaini, Teori Administrasi Negara, Alfabeta, Bandung, 2010.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
Please find the rights and licenses in Transparansi : Jurnal Ilmiah Ilmu Administrasi By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
- License
The commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-ShareAlike 4.0 International License.
2. Author(s)' Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3. User Rights
Transparansi : Jurnal Ilmiah Ilmu Administrasi spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Transparansi : Jurnal Ilmiah Ilmu Administrasi permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Transparansi : Jurnal Ilmiah Ilmu Administrasi on distributing works in the journal and other media of publications.
4. Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Transparansi : Jurnal Ilmiah Ilmu Administrasi will not be held liable for anything that may arise due to the author(s) internal dispute. Transparansi : Jurnal Ilmiah Ilmu Administrasi will only communicate with the corresponding author.
5. Miscellaneous
Transparansi : Jurnal Ilmiah Ilmu Administrasi will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Transparansi : Jurnal Ilmiah Ilmu Administrasi editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
Every accepted manuscript should be accompanied by "Copyright Transfer Agreement"prior to the article publication.
