Literatur Review : Faktor yang Mempengaruhi Kualitas Layanan Kereta Cepat Jakarta-Bandung (KCJB)
Abstract
The construction of the Jakarta-Bandung High-Speed Train (HST) project is a national strategic project that has a very large impact on economic development in Indonesia. Currently, the HST passenger target has not met the target desired by the Operator or the regulator, the community has not switched from the initial mode of transportation to using HST, so it is necessary to map what factors cause passengers or the community to choose HST compared to other modes. This study aims to map the factors that influence the level of satisfaction of HST passengers. Through literature studies and reviews of previous references, this study will present factors and variables that are considered to influence the level of satisfaction of HST passengers. The results of the literature study will be validated by experts through Focus Group Discussions (FGD) so that the factors and variables that are considered to influence can be used. This research can be utilized by operators and regulators who will increase the level of passengers satisfaction so that the number of HST passengers increases over time and meets the target.
Abstrak
Pembangunan proyek Kereta Cepat Jakarta-Bandung (KCJB) merupakan proyek strategis nasional yang membawa dampak yang sangat besar pada perkembangan perekonomian di Indonesia. Saat ini target penumpang KCJB belum memenuhi target yang diinginkan oleh Operator maupun dari regulator, masyarakat belum mengalihkan moda transportasi dari moda awal menjadi menggunakan KCJB, sehingga perlu dipetakan faktor apa yang menyebabkan penumpang atau masyarakat dapat memilik KCJB dibandingkan dengan moda lain. Penelitian ini bertujuan untuk memetakan faktor yang mempengaruhi tingkat kepuasan penumpang KCJB. Melalui studi literatur dan telaah dari referensi terdahulu penelitian ini akan menyajikan faktor dan variabel yang dianggap mempengaruhi tingkat kepuasaan pengguna KCJB. Hasil dari studi literatur akan divalidasi oleh pakar melalui Focus Group Discussion (FGD) sehingga faktor dan variabel yang dianggap mempengaruhi dapat digunakan. Penelitian ini akan dapat dimanfaatkan oleh operator dan regulator yang akan meningkatkan tingkat kepuasan pengguna agar jumlah penumpang KCJB meningkat dari waktu ke waktu dan memenuhi target.
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DOI: https://doi.org/10.31334/transparansi.v8i1.4233
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