Implementasi Prinsip Good Governance dalam Pelayanan Publik di Kecamatan Johar Baru: Hambatan dan Strategi Peningkatan

Authors

DOI:

https://doi.org/10.31334/transparansi.v8i1.4758

Keywords:

Good Governance, Public Services, Participation, Accountability, Transparency, Service Quality

Abstract

This study aims to analyze the implementation of Good Governance principles in public services in Johar Baru District, Central Jakarta. The main focus of this research is to identify the barriers encountered in the application of Good Governance principles and to formulate strategies to improve the quality of public services. The research method used is a descriptive qualitative approach with data collection through in-depth interviews, field observations, and documentation studies. The results of the study indicate that although Good Governance principles have been implemented, significant barriers remain, including limitations in human resources (HR), low public participation, and limited technology utilization. The recommended improvement strategies include enhancing HR capacity through training, maximizing the use of information technology, and strengthening mechanisms for accountability and public participation

Author Biography

Munir Saputra, Institut Ilmu Sosial dan Manajemen Stiami

Munir Saputra 

Sinta : 

http://sinta2.ristekdikti.go.id/authors/detail?id=6654951&view=overview

Google Scholar :

https://scholar.google.com/citations?user=GxMjzTAAAAAJ&hl=en

References

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Dwiyanto, A. (2006). Mewujudkan Good Governance melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.

Harsono, B. (2019). Analisis Kualitas Pelayanan Publik Pada Kantor Pelayanan Terpadu Satu Pintu Kecamatan Johar Baru Kota Administrasi Jakarta Pusat. Public Administration Journal, 3(1), 20-38.

Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi (KemenPAN-RB). (2020). Indeks Kepuasan Masyarakat terhadap Pelayanan Publik Tahun 2020. Jakarta: KemenPAN-RB.

Rahadian, A. H., Saputra, M., & Massyhury, M. A. (2023). Implementasi Kebijakan PTSP di Unit Pengelola Penanaman Modal dan PTSP Kota Jakarta Utara. Jurnal Reformasi Administrasi, 10(1), 9–17.

Saputra, M., & Rahadian, A. H. (2018). Analisis Efektivitas Pelayanan Administrasi Terpadu Kecamatan (PATEN) di Kecamatan Cimanggis, Kota Depok. Jurnal Reformasi Administrasi, 5(1), 165–173.

Sedarmayanti. (2009). Good Governance: Dalam Rangka Otonomi Daerah. Bandung: Mandar Maju.

Thoha, M. (2008). Birokrasi dan Politik di Indonesia. Jakarta: RajaGrafindo Persada.

UNDP. (1997). Governance for Sustainable Human Development. New York

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Published

2025-06-29

How to Cite

Saputra, M., & Prasetiyani, E. (2025). Implementasi Prinsip Good Governance dalam Pelayanan Publik di Kecamatan Johar Baru: Hambatan dan Strategi Peningkatan. Transparansi : Jurnal Ilmiah Ilmu Administrasi, 8(1), 99–105. https://doi.org/10.31334/transparansi.v8i1.4758

Issue

Vol. 8 No. 1: Juni 2025

Section

Articles

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