Reformasi Birokrasi Pelayanan Publik Di Polres Solok Kota

Authors

  • Bobi Rizki Ananda Universitas Andalas
  • Roni Ekha Putera Universitas Andalas
  • Ria Ariany Universitas Andalas

DOI:

https://doi.org/10.31334/transparansi.v2i2.662

Keywords:

Bureaucratic Reformation, Solok City Police Station

Abstract

Decree of the Minister of State Apparatus Empowerment and Bureaucratic Reform (KEPMEMPAN and RB) Number 10 of 2019 concerning the Establishment of Public Service Provider Units at Ministries and Institutions as the Location of Public Service Evaluation in 2019. It is said that there are 54 institutions / agencies which are locations for evaluating public services, from The 54 institutions / ministries of West Sumatra Province became one of the evaluation institutions in public services by the Ministry of Empowerment of the State Apparatus and Bureaucratic Reform, the institution which became a place for evaluating public services in West Sumatra was the Indonesian National Police. This study aims to describe and analyze what has been done by the Solok City Police Station in achieving good governance through bureaucratic reform. This research is motivated by Solok Kota Police to be the only institution in West Sumatra that has succeeded in carrying out reforms. This study uses qualitative research methods, data sources in the form of primary and secondary data. Primary data were obtained from interviews and observations, while secondary data were obtained from documentation. The results showed that the Solok Kota Police had succeeded in carrying out Bureaucratic Reform in the field of Public Services, this was proven by the Solok City Police receiving an award by Kemempan RB as the best service in 2018.

Author Biographies

Bobi Rizki Ananda, Universitas Andalas

Administrasi Publik

Roni Ekha Putera, Universitas Andalas

Administrasi Publik

Ria Ariany, Universitas Andalas

Administrasi Publik

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Artikel

Astuti, Retno Sunu. Reformasi Birokrasi Indonesia Harapan Dan Kenyataan. Staaf pengajar jurusan administrasi publik fisip Undip

https://polressolokkota.org “Paga Nagariâ€, Aplikasi Android Inovasi Baru Polres Solok Kota. Diakses 8 Agustus 2019

Tribratanews.sumbar.polri.go.id Ini Inovasi yang Dibangun Jajaran Polres Solok Kota Selama Tahun 2018. Diakses tanggal 25 september 2019

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Dokumen Badan Pengawasan Keuangan dan Pembangunan (BPKB) Polres Solok Kota Tahun 2018

Peraturan Menteri Pemberdayaan Aparatur Negara dan Reformasi Birokrasi Nomor 30 Tahun 2014 Tentang Pedoman Inovasi Pelayanan Publik,

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Published

2019-12-29

Issue

Vol. 2 No. 2: Desember 2019

Section

Articles

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