Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Room Repatriasi di El Hotel Royale Jakarta Kelapa Gading
DOI:
https://doi.org/10.31334/jd.v5i1.3359Keywords:
Quality Of Service, Customer Satisfaction, Hotel, Room Repatriation,Abstract
This study aims to determine how much influence the quality of service to customer satisfaction repatriation room at EL Royale Hotel Jakarta. Data collection is done by questionnaire technique. The research method used is quantitative analysis method. The population in this study is a repatriation room visitors, with a sample of 100 respondents. The results showed that from the simple linear regression test results obtained result that the value of the regression coefficient (X) is equal to 0.303 or 30% which gives the meaning that the quality of Service (X) effect on customer satisfaction repatriation room at EL Royale Hotel Kelapa Gading. And the results of the R2 test with a value of 0.086 or 8.6% in this case indicate that the percentage of the effect of the independent variable (quality of service) to the dependent variable (customer satisfaction)is equal to 8.6%. While the remaining 91.4% is influenced or explained by other variables that are not included in this research model.References
Albi Anggita & Setiawan, 2018. Metodologi Penelitian Kualitatif, Jawa Barat: CV Jejak
Ghozali, Imam. 2011. “Aplikasi Analisis Multivariate Dengan Program SPSSâ€. Semarang: Badan
Penerbit Universitas Diponegoro.
Kotler, Philip, and Keller, Kelvin Lane. 2009. p.140 Manajemen Pemasaran.Edisi 13 Jilid 1,
Jakarta Erlangga.
Tjiptono, Fandy, Gregorius Chandra dan Dadi Adriana. 2008. Pemasaran Strategik: Andi.
Yogyakarta.
Sugiyono. 2017. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alfabeta, CV
Tjiptono, Fandy, Gregorius Chandra dan Dadi Adriana. 2008. Pemasaran Strategik: Andi.
Yogyakarta
V. Wiratna Sujarweni. 2018. Metodologi Penelitian Bisnis dan Ekonomi Pendekatan Kuantitatif.
Yogyakarta: Pustaka Baru Press.
Wahana Komputer. 2015. Belajar Cepat Ananlisis Statistik Parametrik dan Non-Parametrik
Dengan SPSS. Yogyakarta: Andi.
Jurnal
Abdul, A., & Rizky, H. (2018). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada
ALLIUM TANGERANG HOTEL. Jurnal Lontar, 6(2), 1-10.
Dadang, K. A. (2020). Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen Di Hotel Best
Western Plus Kemayoran Jakarta. Jurnal Hospitaliti dan Pariwisata, 2(1), 47-53.
Nurfadilah, K. A. (2017). STRATEGI PENGEMBANGAN PARIWISATA PANTAI
PANGANDARAN (Studi Kasus di Kabupaten Pangandaran). 15–16.
Resti, Y., Dicki, P., & Eka, P., H. (2020). Pengaruh Kualitas Pelayanan Terhadap Kepuasan
Pelanggan Pada Hotel Santika Sukabumi. Jurnal AKRAB JUARA, 5(2), 45-59.
Robin, N., Viraiyan, T., Christian, M., R., & Vivek, S. (2020) Service Quality and Cutomer
satisfaction : The moderating effects of hotel star raing. Internasional Journal of Hospitality
Management, 91(102414) 1-51.
Suparno, S., S.E.,M.M & Resty, Y., S. (2019) Pengaruh Kualitas Pelayanan Terhadap Kepuasan
Pelanggan di Grand SETIABUDI HOTEL&Apartment. Jurnal Bisnis dan Pemasaran, 9(2), 21-31.
Downloads
Additional Files
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright Notice
Please find the rights and licenses in Destinesia : Jurnal Hospitaliti dan Pariwisata. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
1.License
The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
2.Author(s)' Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3.User Rights
Destinesia : Jurnal Hospitaliti dan Pariwisata, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Destinesia : Jurnal Hospitaliti dan Pariwisata permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Destinesia : Jurnal Hospitaliti dan Pariwisata on distributing works in the journal and other media of publications.
4.Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. Destinesia : Jurnal Hospitaliti dan Pariwisata will not be held liable for anything that may arise due to the author(s) internal dispute. Destinesia : Jurnal Hospitaliti dan Pariwisata will only communicate with the corresponding author.
5.Miscellaneous
Destinesia : Jurnal Hospitaliti dan Pariwisata will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. Destinesia : Jurnal Hospitaliti dan Pariwisata editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.
Every accepted manuscript should be accompanied by "Copyright Transfer Agreement" prior to the article publication.
