Measuring Organizational Citizenship Behavior: Self-efficacy, Locus of Control and Emotional Intelligence (Literature Review Study)

Barika Barika, Rd. Tuty Sariwulan, Anis Eliyana

Abstract


The literature review article - Organizational Citizenship Behavior Measurement Model: Self-efficacy, Locus of Control and Emotional Intelligence is a scientific article that aims to build a research hypothesis on the influence between variables which will be used in further research within the scope of Human Resource Management science. The method for writing this literature review article is library research, which comes from library studies, Google Scholar, and online media. The results of this literature review article are that: 1) Self-efficacy has a positive effect on Organizational Citizenship Behavior; 2) Locus of control has a positive effect on Organizational Citizenship Behavior; and 3) Emotional intelligence has a positive effect on Organizational Citizenship Behavior. Finally, even though it is exploratory in nature, this study can provide implications and suggestions to organizational leaders about how to focus and improve these three exogenous variables in shaping employee Organizational Citizenship Behavior so that it leads to effective organizational success.


Keywords


Self-efficacy, Locus of Control, Emotional Intelligence, Organizational Citizens hip Behavior.

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References


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