PENGARUH KERELASIAN PEMASARAN DAN CITRA PERGURUAN TINGGI TERHADAP KEPERCAYAAN MAHASISWA PROGRAM DIPLOMA PADA SEKOLAH TINGGI ILMU ADMINISTRASI MANDALA INDONESIA DI JAKARTA
Abstract
This study was conducted to determine relationship marketing , imagery STIAMI college diploma program in Jakarta , Diploma Student’s Trust and also determine how much influence of relationship marketing and college’s image partially and simultaneously on Diploma Student’s trust at STIAMI Jakarta.
The population was STIAMI’s Diploma Student, amounting to 465 people and the researcher takes 117 among af the population be the sample. Each respondent was given a total of 32 questions using a Likert scale.
The results of this study indicate that relationship marketing gives the positive influence and significant to the Diploma student’s trust, college’s image gives positive and significant impact to the Diploma student’s trust.
Keywords
Full Text:
PDFReferences
Buku
Ardianto, Elvinaro dan Soemirat, Soleh. 2004. Dasar-Dasar Public Relations. Cetakan Ketiga. Bandung : Remaja Rosdakarya.
Arikunto, S. 2010. Prosedur penelitian : Suatu Pendekatan Praktik. (Edisi Revisi). Jakarta : Rineka Cipta
Badri, Sofwan. 1999. Konsep-Konsep Dasar Administrasi, Administrasi Negara dan Administrasi Pembangunan. Jakarta : PT. Bina Aksara.
Basu, Swasta dan Irawan. 2008. Manajemen Pemasaran Modern. Yogyakarta : Liberty
Buchari, Alma. 2009. Manajemen Pemasaran dan Pemasaran Jasa. Bandung : Alfabeta.
Bruhn, Manfred. 2006. Relationship Marketing : Management of Customer Relationship. England : Harlow
Donaldson, Bill and Tom O’Toole. 2002. Strategic Market Relationship : From Strategy to Implementation. New York : John Wiley and Sons
Egan, John. 2001. Relationship Marketing, Exploring Relational Strategies in Marketing. lst edition. Prentice Hall.
Gaffar, Vanessa. 2007. CRM dan MPR Hotel (Customer Relationship Management and Marketing Public Relations). Bandung : Alfabeta.
Gregory, R. James and Jack G. Wiechmann. 2000. Marketing Corporate Image, Second Edition, Megraw-Hill Professional.
Gummesson, Evert. 2002. Total Relationship Marketing. Second Edition. Elsevier Ltd, Ohio.
Hasibuan, Malayu S. P. 2008. Manajemen Sumber Daya Manusia. Jakarta : PT. Bumi Aksara.
. 2010. Organisasi dan Motivasi. Jakarta : Bumi Aksara.
Husein, Umar. 2008. Desain Penelitian MSDM dan Perilaku Karyawan. Seri Desain Penelitian Bisnis – No 1. Jakarta : PT Rajagrafindo Persada
Hollesen, Svend. 2003. Marketing Management A Relationship Approach, Pearson Education Limited. New Jersey : Prentice Hall Inc.
Irawan, Prasetya. 1997. Logika dan Prosedur Penelitian. Jakarta : STIA LAN Press.
Isyanto, P., Hersona, S., dan Darmawan, R. 2012. Analisis Citra Merek Produk Im3 : Studi Kasus pada Mahasiswa Fakultas Ekonomi Universitas Singaperbangsa. Karawang. BPFE Unsika. I (I); 1-9
Kotler, Philip. 2006. Manajemen Pemasaran. Edisi 11. Jakarta: PT. Indeks
. 2009. Manajemen Pemasaran. Jakarta : Erlangga
.2012. Marketing Management Edisi 14, Global Edition.Pearson Prentice Hall
Manullang. 2008. Manajemen Personalia. Jakarta : PT. Ghalia Indonesia.
Narimawati. Umi. 2008. Metodologi Penelitian Kualitatif dan Kuantitatif, Teori dan Aplikasi. Bandung : Agung Media
Oesman, Marty Yevis, 2010, Sukses Mengelola Marketing Mix, CRM, Customer Value, dan Customer Dependency (Kasus Pada Pemasaran Shopping Center), diakes tanggal 15 Oktober 2010
Palmer, Adrian. 2001. Principles of Service Marketing.Second edition.McGraw-Hill Higher Education. England
Ruslan, Rosady. 2008. Manajemen Public Relatoins & Media Komunikasi. Jakarta : PT Rajagrafindo Persada.
Santoso, Singgih & Fandy Tjiptono, 2001. Riset Pemasaran, Konsep dan Aplikasi dengan SPSS. Jakarta : PT. Alex Media Komputindo
Siagian, Sondang P. 2009. Manajemen Sumber Daya Manusia. Jakarta : Bumi Aksara.
. 2011. Filsafat Administrasi (Edisi Revisi). Jakarta : Bumi Aksara.
Siregar, Sofyan. 2010. Statistika Deskriptif untuk Penelitian. Jakarta : Rajawali Pers
Solomon, M. R. 2007. Consumer Behavior: Buying, Having, and Being. New Jersey, Upper Saddle River: Pearson Educatio n, Inc.
Sutisna. 2001, Perilaku Konsumen dan Komunikasi Pemasaran. Cetakan I. Bandung : Penerbit PT. Remaja Rosdakarya.
Suganda, Dann. 1991. Administrasi Strategi, Taktik dan Teknik Penciptaan Efisiensi. Jakarta : Intermedia.
Sugiyono. 2009. Metode Penelitian Kuantitatif dan Kualitatif. Bandung : CV.Alfabeta
Sutojo, Siswanto, 2004. Membangun Citra Perusahaan. Jakarta : PT Damar Mulia Pustaka.
Temporal, Paul, Martin Trott. 2002. Memaksimalkan Nilai Merek Melalui Kekuatan Relationship Management. Jakarta : Salemba Empat.
Tiwana, Amrit. 2009. The Knowledge Management Toolkit : Essentials of System Analysis & Design.
Tjiptono, Fandy. 2005. Pemasaran Jasa. Yogyakarta : Bayu Media Publishing.
Yazid, 2005. Pemasaran Jasa; Konsep dan Implementasi. Edisi Kedua. Yogyakarta : Ekonisia Fakultas Ekonomi UII
Jurnal
Puji Isyanto, H. Sonny Hersona, Rama Darmawan. 2012. Analisis Citra Merek Produk IM3: Studi Kasus pada Mahasiswa Fakultas Ekonomi Universitas Singaperbangsa. Karawang : Vol.1 No. 1, BPFE, Unsika.
Polat, Soner and Tugba Hezer. 2011.Relation Between Organizational Image and Organizational Trust in Educational Organizations. International Journal of Education Administration and Policy Studies Vol 3 (9).
DOI: https://doi.org/10.31334/bijak.v13i1.317
Refbacks
- There are currently no refbacks.
Copyright (c) 2019 Majalah Ilmiah Bijak
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
View My Stats
ISSN 1411-0830 (Media Cetak) 2621-749X (Media Online)
Email : [email protected] / [email protected]
Website: http://ojs.stiami.ac.id/index.php/bijak/index
INDEKS BY:
|