Pengaruh Kualitas Pelayanan dan Inovasi Pelayanan terhadap Kepuasan Pasien di Puskesmas Mekar Mukti Cikarang Utara
DOI:
https://doi.org/10.31334/abiwara.v4i2.3190Keywords:
Service Quality, Service Innovation, Patient Satisfaction,Abstract
This study aims to analyze the Effect of Service Quality and Service Innovation on Patient Satisfaction at the Mekar Mukti Health Center in North Cikarang. This research method is to use quantitative research methods and data analysis methods using multiple linear regression. Data analyzer uses data processing software SPSS 24 for windous. The study population was patients who visited the Mekar Mukti Health Center. Stamp in this study using Hair et al, amounting to 115 respondents.
The results of this study indicate that the independent variable that is Service Quality has a positive and significant effect of 56.4% on Patient Satisfaction, the Service Innovation variable has no significant effect of 38.8% on Patient Satisfaction, and the Service Quality and Service Innovation variables simultaneously influence on Patient satisfaction with a contribution of 57,8% the remaining 42,2% is influenced by other factors not examined in this study.
References
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Jurnal :
Muslichati zakiya Ela, Sri Wartini, (2015) Pengaruh kualitas dan inovasi terhadap kepuasan pasien pada Rumah Sakit Buah hati Kudus, Universitas Negeri Semarang, Indonesia
Yoyo indah Gunawan, Wartono Saragih, (2019) pengaruh kualitas pelayanan medis dan inovasi pelayanan administrasi terhadap kepuaan paien, Vol, 16 No 01 Sekolah Tinggi Ilmu Ekonomi IPWI Jakarta.
Dyah Retno Asmo, (2017) Pengaruh Kualitas Pelayanan dan Inovasi Pelayanan Terhadap Kepuasan Pasien Rawat inap pada Rumah Sakit Keluarga Sehat Kab Pati (Vol: 6 No: 1 Tahun: 2017) Universita Negeri Semarang, Indonesia
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Lies Indriyanti, (2017) Analisis Kualitas jasa Pelayanan terhadap Kepuasan Pasien RSU Ungaran Kab Semarang (Vol:3 No : 2 tahun 2017) STIE Pena Semarang.
Sugiyono. (2014). Metode Penelitian Pendidikan Kuantitatif, Kualitatif, dan R&D. Bandung:Alfabeta
Sumber Lain :
Dinas kesahatan ( Puskesmas) https://puskesmasmekarmukti.blogspot.com/ Tanggal 18 Desember 2019 pukul 12.11
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