Pelayanan Tuan Rumah Homestay dalam Mendukung Pengembangan Pariwisata Berbasis Masyarakat (Community Based-Tourism) di Desa Wisata Wates Jaya, Kabupaten Bogor

Authors

  • Rustini Rustini Institut Ilmu Sosial Dan Manajemen STIAMI

DOI:

https://doi.org/10.31334/jd.v3i1.1805

Keywords:

Service, Homestay, Community based-tourism,

Abstract

During pandemic, people still want to take some vacation. Desa wisata  is an alternative of tourism destinations to go without connecting to many  people simultaneously. Spending time by staying at homestay is an  alternative way for tourists to do their vacations. The purpose of this  study was to know how the service of homestay’s host gave its support to  the development of community based-tourism in Desa Wisata Wates Jaya,  Kabupaten Bogor. This study was conducted by using Purposive  Sampling sample technique and descriptive-qualitative method which  will result in findings without the assistance of statistical procedure or  form of calculations in its analysis. The primary data of this study was
carried out through interviews and observation. While secondary data  was taken from various written sources and documentation. The theory  used was according to Zithaml dan Bitner (1996), that service has 5 (five)  aspects, namely reliability, assurance, tangible, empathy and  responsiveness. The result of this study could be concluded that the  service of homestay’s host in supporting the development of community  based-tourism in Desa Wisata Wates Jaya, Kabupaten Bogor was
considered still had lacks of the 5 aspects mentioned-above

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Published

2021-09-30

Issue

Vol. 3 No. 1: September 2021

Section

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