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Vol 2, No 1: September 2020 Pengaruh Kinerja Petugas Cleaning Service Terhadap Kepuasan Penumpang Ekonomi Kapal Motor Kelud PT. PELNI (Persero) Abstract  PDF
Irsyad Ardy Haryanto, Heni Pridia Rukmini Sari
 
Vol 5, No 2: Maret 2024 Pengaruh Bukti Fisik terhadap Kepuasan Customer Hotel Novotel Jakarta Cikini Abstract  PDF
Firdaus Suwarta, Samuel Frans Dito
 
Vol 4, No 2: Maret 2023 Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI (Tempat Pemeriksaan Imigrasi) Depok Abstract  PDF
Nabilla Evanda, Inti Krisnawati
 
Vol 5, No 1: September 2023 Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Room Repatriasi di El Hotel Royale Jakarta Kelapa Gading Abstract  PDF
Zahra Afifah, Inti Krisnawati
 
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