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Vol 2, No 2: Maret 2021 Pengaruh Kualitas Pelayanan Food and Beverage Department Terhadap Kepuasan Penumpang KM. Kelud PT. PELNI (Persero) Abstract  PDF
Iwa Putra Fahdiyar, Firman Syah
 
Vol 2, No 1: September 2020 Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen Di Hotel Best Western Plus Kemayoran, Jakarta Abstract  PDF
Dadang Kurnia Abdurrahman, Sri Fajar Ayuningsih
 
Vol 2, No 1: September 2020 Pengaruh Kinerja Petugas Cleaning Service Terhadap Kepuasan Penumpang Ekonomi Kapal Motor Kelud PT. PELNI (Persero) Abstract  PDF
Irsyad Ardy Haryanto, Heni Pridia Rukmini Sari
 
Vol 4, No 2: Maret 2023 Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI (Tempat Pemeriksaan Imigrasi) Depok Abstract  PDF
Nabilla Evanda, Inti Krisnawati
 
Vol 3, No 1: September 2021 Pelayanan Tuan Rumah Homestay dalam Mendukung Pengembangan Pariwisata Berbasis Masyarakat (Community Based-Tourism) di Desa Wisata Wates Jaya, Kabupaten Bogor Abstract  PDF
Rustini Rustini
 
Vol 1, No 2: Maret 2020 Pengaruh Kualitas Pelayanan Food and Beverage Department Terhadap Kepuasan Konsumen Hotel Daily Inn Jakarta Abstract  PDF
Herlina Herlina, Lila Muliani
 
Vol 6, No 1: September 2024 Analisis Penanganan Guest Complaint dalam Upaya Meningkatkan Kepuasan Pelanggan (Studi Kasus F&B Service pada Matra 21 Resto, Grand Menteng Hotel Matraman) Abstract  PDF
Firdaus Suwarta
 
Vol 5, No 2: Maret 2024 Pengaruh Kualitas Makanan Food and Beverage Departement terhadap Kepuasan Pelanggan di Oena Restoran Grand Orchardz Hotel, Jakarta Abstract  PDF
Dewa Ayu Prajna Gayatri, Inti Krisnawati
 
Vol 5, No 1: September 2023 Pengaruh Kualitas Pelayanan terhadap Kepuasan Konsumen Room Repatriasi di El Hotel Royale Jakarta Kelapa Gading Abstract  PDF
Zahra Afifah, Inti Krisnawati
 
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