Analisis Efektivitas Pelayanan Pendaftaran Rawat Jalan Melalui Aplikasi Sistem Berobat Jalan Online di Rumah Sakit Umum Daerah dr. Chasbullah AbdulMadjid Kota Bekasi

Authors

  • Irfan Choirul Fazri Institut Ilmu Sosial dan Manajemen STIAMI
  • Wahidin Septa Zahran Institut Ilmu Sosial dan Manajemen STIAMI

DOI:

https://doi.org/10.31334/jiap.v3i5.3404

Abstract

In handling a large number of queues and the gathering or overflowing of prospective patients at the registration counter, a breakthrough   in   health   services   is   needed   with   the   speed   and response of officers to prepare patient files or data appropriately. A long waiting time resulted in a lack of treatment support facilities and delays in information, so a health service was created by using an application called the Online Outpatient Treatment System (SIBEROJOL) application. This study aimed to provide outpatient health     services     online.     The     Regional     General     Hospital     dr. Chasbullah Abdulmadjid, Bekasi City has a web-based application called SIBEROJOL as a digital-based system that is used for services in storing data on prospective outpatient patients. The SIBEROJOL application has health services in online outpatient registration. The research     method     used     in     this     research     was     qualitative     with descriptive     research     type.     In     collecting     the     data,     researchers employed observation, documentation, and interviews. The researchers examined the object of study and hold direct interactions with informants. The results showed the effectiveness of outpatient registration services by applying the Online Outpatient Treatment System at the Regional General Hospital (RSUD)   dr. Chasbullah Abdulmadjid, Bekasi City, has not been effective because there were several obstacles. However, several efforts and solutions must be considered.

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Published

2023-10-12

Issue

Vol. 3 No. 5: September 2023

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