INOVASI PELAYANAN PUBLIK MELALUI IDENTITAS KEPENDUDUKAN DIGITAL (IKD) DI KELURAHAN WARAKAS, JAKARTA UTARA
DOI:
https://doi.org/10.31334/0hva4h68Kata Kunci:
Identitas Kependudukan Digital (IKD), Inovasi Pelayanan Publik, Pelayanan Administrasi KependudukanAbstrak
Penelitian ini bertujuan menganalisis inovasi pelayanan publik melalui implementasi Identitas Kependudukan Digital (IKD) di Kelurahan Warakas, Jakarta Utara, serta mengidentifikasi hambatan dan upaya yang dilakukan dalam penerapannya. Penelitian menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi. Informan terdiri atas aparatur Kelurahan Warakas, petugas Dukcapil, akademisi, dan masyarakat pengguna IKD. Hasil penelitian menunjukkan bahwa implementasi IKD memberikan kemudahan akses layanan administrasi kependudukan, meningkatkan efisiensi pelayanan, serta mendukung transformasi pelayanan publik berbasis digital. Berdasarkan lima dimensi inovasi Rippetoe & Rogers, empat dimensi telah terpenuhi, sedangkan dimensi complexity masih menjadi kendala akibat rendahnya literasi digital, keterbatasan perangkat, jaringan internet, serta masih adanya kebutuhan penggunaan dokumen fisik. Upaya yang dilakukan meliputi sosialisasi, pendampingan aktivasi, dan peningkatan koordinasi antarinstansi. Disimpulkan bahwa inovasi IKD telah berjalan cukup baik, namun memerlukan optimalisasi agar pemanfaatannya lebih efektif dan merata.
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