Measurement Of Organizational Citizenship Behavior: Occupational Self Efficacy, Locus Of Control And Emotional Intelligence (Literature Review Study)

Barika Barika, Tuty Sariwulan, Anis Eliyana

Abstract


Literature review articles on Organizational Citizenship Behavior (OCB) measurement models: Occupational Self Efficacy, Locus of Control, Emotional intelligence are scientific articles that aim to build a research hypothesis on the influence between variables that will be used in further research within the scope of Human Resource Management. The method of writing thisliterature review article is the library research method, which comes from library studies,Google Scholar and online media. The results of this literature review article are that: 1)Occupational self-efficacy influences Organizational Citizenship Behavior; 2) Locus of control influences Organizational Citizenship Behavior; and 3) Emotional intelligence influences Organizational Citizenship Behavior. Finally, even though it is exploratory in nature, this study can provide implications and suggestions to leaders on how to focus and improve the three exogenous variables in shaping employee OCB so that it leads to organizational success effectively.


Keywords


Occupational Self Efficacy, Locus of Control, Emotional Intelligence, Organizational Citizenship Behavior

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References


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