Supply Chain Perfomance in Expedition Services Using The Supply Chain Operations Reference (SCOR) and Analytical Hierarchy Process (AHP) Methods

Wahyu Oktri Widyarto; Mohamad Jihan Shofa; Reza Wiliyanto

doi:10.31334/logistik.v9i1.4547

Supply Chain Perfomance in Expedition Services Using The Supply Chain Operations Reference (SCOR) and Analytical Hierarchy Process (AHP) Methods

Wahyu Oktri Widyarto, Mohamad Jihan Shofa, Reza Wiliyanto

Abstract

The internet continues to evolve alongside the rapid advancements in information technology, which is one of the characteristics of the Fourth Industrial Revolution (Industry 4.0) that influences the transformation of business processes from conventional methods to e-commerce. Expedition services are a key player in the Supply Chain Management (SCM) process, making a significant contribution to e-commerce as providers of goods delivery services. Currently, the expedition service industry is growing rapidly, largely driven by the expansion of online business or e-commerce. This paper discusses the supply chain (SC) performance in the expedition service sector, considering that the topic of SC performance in this sector still requires further development. The research uses the SCOR model to measure SC performance based on five key processes: plan, source, deliver, return, and enable. Performance indicator weighting is conducted using the AHP method. Based on the data analysis, it was found that the SC performance value is 82.53%, which falls within the "average" category. The highest weight was found in the "deliver" performance metric at 50.44%, while the lowest performance value was observed in the "enable" metric at 6.33%.

Keywords

Supply Chain Performance, SCOR, AHP, Expedition Services

Full Text:

PDF

References

J. Joong-Kun Cho, J. Ozment and H. Sink, "Logistics Capability, Logistics Outsourcing And Firm Performance In An E-Commerce Market," International Journal of Physical Distribution & Logistics Management, vol. 38(5), no. -, p. 336–359, 2008.

I. G. M. Karmawan, "Dampak Peningkatan Kepuasan Pelanggan dalam Proses Bisnis E-Commerce pada Perusahaan Amazon. com. ComTech: Computer, Mathematics and Engineering Applications," vol. 5(2), p. 748–762, 2014.

F. Christoyono, "Analisis supply chain pada PT. Cahaya Indo Persada," Manajemen Bisnis , vol. 5(3) , p. 1–6, 2017.

J. Astuti and E. Fatma, "Evaluasi Pemilihan Penyedia Jasa Kurir Berdasarkan Metode Analytical Hierarchy Process (Ahp)," Jurnal Manajemen Industri Dan Logistik, vol. 1(1), no. -, p. 28, 2017.

R. Mangiaracina, G. Marchet, S. Perotti and A. Tumino, Mangiaracina2015.Pdf, 2015.

D. Falsini, F. Fondi and M. M. Schiraldi, "A logistics provider evaluation and selection methodology based on AHP, DEA and linear programming integration," International Journal of Production Research, vol. 50(17), no. -, p. 4822–4829, 2012.

I. Widya, K. Putri and D. Surjasa, "Pengukuran Kinerja Supply Chain Management Menggunakan Metode SCOR (Supply Chain Operation Reference), AHP (Analytical Hierarchy Process) dan OMAX (Objective Matrix) di PT. X," Jurnal Teknik Industri , vol. 8(1), p. 37–46, 2018.

W. O. Widyarto , M. J. Shofa and N. Djamal, "Key performance indicators on supply chain performance measurement in an electronic commerce: A literature review," International Journal of Engineering and Advanced Technology, vol. 8(5), no. -, p. 137–141, 2019.

W. O. Widyarto, M. .. J. Shofa and N. Djamal , "Designing Key Indicators for Measuring E-Commerce Supply Chain Performance," International Journal of Recent Technology and Engineering, vol. 8(5), no. -, p. 4460–4464, 2020.

E. Kusrini, Subagyo and N. A. Masruroh, "Designing Performance Measurement for Supply Chain’s Actors and Regulator Using Scale Balanced Scorecard and Data Envelopment Analysis," IOP Conference Series: Materials Science and Engineering, vol. 105(1), no. -, pp. -, 2016.

A. N. Syahputra, T. Pujianto and I. Ardiansyah, "Analisis dan Pengukuran Kinerja Rantai Pasok Kopi di PT. Sinar Mayang Lestari," Jurnal Ekonomi Pertanian Dan Agribisnis (JEPA), vol. 4(1) , p. 58–67, 2020.

A. Kumar, S. K. Shrivastav, A. K. Shristava, R. R. Panigrahi, A. Mardani and F. Cavallaro, "Sustainable Supply Chain Management, Performance Measurement, and Management: A Review," Sustainability (Switzerland), vol. 15(6), no. -, p. 1–25, 2023.

B. Dahinine, A. Laghouag, W. Bensahel, M. Alsokamy and T. Guendouz, "Evaluating Performance Measurement Metrics for Lean and Agile Supply Chain Strategies in Large Enterprises," Sustainability (Switzerland), vol. 16(6), no. -, pp. -, 2024.

V. Pasupuleti, B. Thuraka, C. S. Kodete and S. Malisetty, "Enhancing Supply Chain Agility and Sustainability through Machine Learning: Optimization Techniques for Logistics and Inventory Management," Logistics, vol. 8(3), no. -, p. 73, 2024.

A. Gunasekaran and B. Kobu, "Performance Measures And Metrics In Logistics And Supply Chain Management: A Review Of Recent Literature (1995-2004) For Research And Applications," International Journal of Production Research, vol. 45(12), no. -, p. 2819–2840, 2007.

H. Kazemkhanlou and H. Ahadi, "Study of Performance Measurement Practices in Supply Chain Management," Vols. Jan 7-9 , no. -, p. 273–285, 2014.

K. R. D. Kumar, G. S. Shivashankar and R. S. Kadadevarmath, "Impact on Manufacturing Process Through Effective Supply Chain Performance Measurement Approaches," vol. 1(2) , p. 118–123, 2014.

N. S. Maulidiya, N. W. Setyanto and R. Yuniarti, "Pengukuran Kinerja Supply Chain Berdasarkan Proses Inti Pada Supply Chain Operation Reference (SCOR) (Studi Kasus Pada PT Arthawenasakti Gemilang Malang)," Jurnal Rekayasa Dan Manajemen Sistem Industri, vol. 2(4), p. 696–705, 2013.

W. P. Wong , J. Jaruphongsa and L. H. Lee, "Supply chain performance measurement system: A Monte Carlo DEA-based approach," International Journal of Industrial and Systems Engineering, vol. 3(2), no. -, p. 162–188, 2008.

I. N. Pujawan and E. R. Mahendrawathi, "Supply Chain Management (Edisi Ketiga)," Andi, 2017.

G. Pundoor and J. W. Hermann, "A Hierarchical Aapproach to Supply Chain Simulation Modelling Using the Supply Chain Operations Reference Model," International Journal of Simulation and Process Modelling, vol. 2(3/4), no. -, p. 124–132, 2006.

H. Zhou, W. C. Benton, D. A. Schilling and G. W. Miligan, "Supply Chain Integration and the SCOR Model," Business Source: Journal of Business Logistics, vol. 32(4), no. -, p. 332–344, 2011.

D. Yunitasari and E. Wuryaningtyas, "Pengukuran Performansi Perusahaan dengan Menggunakan Metode Supply Chain Operation Reference (SCOR)," in In Seminar dan Konferensi Nasional IDEC 8-9 Mei 2017., 2017.

L. Setiawan, K. Yunus, Y. Paris, T. Murniati, S. Supriadi and R. Ramli, "Kinerja Rantai Pasokan Konsentrat Sapi Potong (Studi Kasus di CV. Putri Mitra Persada)," Jurnal Ilmu Dan Teknologi Peternakan Terpadu, vol. 1(2), no. -, p. 41–46, 2021.

A. Girjatovics, L. M. Rizoto-Vidala-Pesoa and O. Kuznecova, "Implementation of SCOR Based Business Process Framework for Logistics and Supply Chain in Retail Company," Information Technology and Management Science, vol. 21(December), no. -, p. 69–74, 2018.

S. Miranti and W. Santosa , "Dampak Transformasi Digital Pada Kemampuan Rantai Pasokan Dan Kinerja Kompetitif Rantai Pasokan," COSTING: Journal of Economic, Business and Accounting, vol. 7(5), 2024.

DOI: https://doi.org/10.31334/logistik.v9i1.4547