Analisis Indeks Kepuasan Masyarakat Pada Mall Pelayanan Publik Kota Bekasi Tahun 2020
DOI:
https://doi.org/10.31334/reformasi.v8i2.1918Keywords:
Community Satisfaction Index, Service, Mall BekasiAbstract
This study wants to know and analyze the index of community satisfaction with public services at the Bekasi City Public Service Mall. In practice, the sources of information for this research are called informants who are interviewed as a data collection technique, they are figures who are considered capable of providing information related to the concepts being studied, other techniques used are observation and document review. Based on the discussion of the research results, it is concluded that the Bekasi City Public Service Mall in general has been running well according to the applicable rules and regulations, but not yet optimal, namely regarding the building infrastructure which is the place for the Bekasi City Service Mall which is not strategically located on the border of Bekasi City. not in a city that is the center of administrative and environmental activities for the residents of Bekasi CityReferences
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Peraturan/Perundang-Undangan
. Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik
. Undang-Undang Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia
. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokasi Republik
. Indonesia Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survey Kepuasan Masyarakat Unit Penyelenggaran Pelayanan Publik
Laporan
. Dinas Penanaman Modal Pelayanan terpadu Satu Pintu Kota Bekasi. Laporan Pelaksanaan MPP Kota Bekasi BTC Mall. Bekasi 2019.
. Dinas Penanaman Modal Pelayanan terpadu Satu Pintu Kota Bekasi.Evaluasi Mal Pelayanan Publik.Bekasi 2019
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