Pengaruh budaya kerja dan pembagian kerja terhadap kualitas pelayanan di Kecamatan Sumur Kabupaten Pandeglang

Dodi Rahmat Setiawan

Abstract


The aim of this study is to analyze the effect of work culture towards the quality of service, the effect of work division towards quality of service, and the effect of work culture and work division collectively towards the quality of service. The study used quantitative approach method; the population of this study is all people who use the service in Sumur District from October to December 2020 with total 134 people. The sample of this study is 134 people (saturated sample).

Based on the result of the study, it can be concluded as follows: (1) there is positive and significant effect of work culture towards the quality of service in Sumur District, Pandeglang Regency for 29,9%. (2) there is positive and significant effect of work culture towards the quality of service in Sumur District, Pandeglang Regency for 30,7%. (3) there is positive and significant effect of work culture and work division collectively towards the quality of service in Sumur District, Pandeglang Regency for 59,9% and the rest is 40,1% that effected by other factors that are not studied.

 


Keywords


work culture, work division, quality of service

Full Text:

PDF

References


BUKU :

Admosudirjo, S. Prayudi, Dasar-dasar Administrasi, Manajemen dan Office Management. Jakarta, 2000

Effendi, Unong Uchjana.Psikologi Manajemen dan Administrasi. Bandung: Mandar Maju, 2000

Gie, The Liang. Kamus Administrasi. Jakarta: Gunung Agung, 2000

Hasibuan, Malayu. S.P. Manajemen Sumber Daya Manusia. Jakarta, 2000.

Mangkunegara, A. A. Anwar Prabu. Manajemen Sumber Daya Manusia Perusahaan. Bandung : Remaja Rosdakarya, 2000.

Manullang. Manajemen Personalia. Jakarta : PT. Ghalia Indonesia, 2000

Hadari, Nawawi. Manajemen Sumber Daya Manusia. Yogyakarta :

UGM University Press, 2001.

Hasibuan, Melayu S.P., Drs., Manajemen Dasar Pengertian dan Masalah, Jakarta, CV. Haji Mas Agung, 2016.

Latunreng, Wahyuddin, Konsep dan Teori Administrasi. Bahan Kuliah STIAMI, Jakarta 2007

Ndraha, taliziduhu,. Budaya Organisasi, Jakarta : Rineka Cipta. 2003

Prawirosentono, Suyadi. Kebijakan Kinerja Karyawan Edisi I. Yogyakarta :

BPFE, 2002

Prabumangkunegara AA Anwar, Manajemen Sumber Daya Manusia Perusahaan, Bandung ROFDA,2000.

Robins Stephen P. Struktur, Desain dan Aplikasi. Jakarta. Arcan, 1991.

Siagian, Sondang P. Sumber Daya Manusia Cetakan Pertama. Jakarta : Bumi Aksara, 2015.

Simamora, Hendry. Manajemen Sumber Daya Manusia, Cetakan 3. Yogyakarta.

Bagian Penerbitan Sekolah Tinggi Imu Ekonomi.

Soedjadi, F. X. Organizational and Methods Penunjang Berhasilnya Proses Manajemen. Jakarta : PT. Toko Gunung Agung, 2000

Sugiyono. Metodologi Penelitian Administrasi. Bandung: Alfa Beta, 2017.

Suryadi. Kebijakan Kinerja. Jakarta. PT Gramedia Pustaka Utama. 1999.

Sutarto, Dasar-dasar Kepemimpinan Administrasi , Yogyakarta : UGM, 2003

Sutrisno. Organisasi, Kepemimpinan & Perilaku Administrasi. Jakarta : haji Masagung 2011

Steer, Richard M. Efektivitas Organisasi. Jakarta: Erlangga, 2000

--------------------. Manajemen Sumber Daya Manusia. Yokyakarta: UGM University Press, 2003

JURNAL ILMIAH :

Risyandi, Wahyu. Pengaruh disiplin kerja dan budaya kerja yang mempengaruhi efektifitas kerja karyawan pada PT. NUFARINDO Cabang Medan Universitas Sumatera Utara. Vol 14, No. 4 hal. 62- 76 (2012)

Prayitno, Hadi. Pengaruh Pembagian Kerja Terhadap Efektivitas Kerja Karyawan Pada PT. BNI (Persero), TBK Kantor Cabang Syariah Medan. Universitas Sumatera Utara. Vol 8, No. 2 hal. 62-76 (2009)

Yossa, Sevvy. Analisis Pengaruh Kemampuan Karyawan, Pembagian Tugas dan Motivasi Terhadap Kinerja Karyawan Pada PT. Pelabuhan Indonesia II (Persero) Cabang Palembang. Jurnal Manajemen dan Bisnis Sriwijaya Vol. 11 No. 4 Hal 263-286 (2013)




DOI: https://doi.org/10.31334/reformasi.v9i2.2545

DOI (PDF): https://doi.org/10.31334/reformasi.v9i2.2545.g1171

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 Jurnal Reformasi Administrasi : Jurnal Ilmiah untuk Mewujudkan Masyarakat Madani

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

View My Stats

JURNAL REFORMASI ADMINISTRASI
Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani

ISSN : 2355-309X (Cetak), 2622-8696 (media online)
Email : [email protected] / [email protected]
Website: http://ojs.stiami.ac.id/index.php/reformasi/index

 

 INDEXED BY :