ANALISIS EFEKTIVITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN CIMANGGIS, KOTA DEPOK

Authors

  • Munir Saputra Mahasiswa Institut Ilmu Sosial dan Manajemen Stiami
  • Ahmad Hidayat Rahadian Dosen Institut Ilmu Sosial dan Manajemen Stiami

DOI:

https://doi.org/10.31334/reformasi.v5i2.275

Keywords:

Effectivity, Policies, Services

Abstract

This research was conducted to determine the effectiveness of policies for integrated administrative service/ PATEN in District Town Cimanggis, Depok City.   Research using qualitative methods to describe and analyze the objective. The results showed that the effectiveness has not met the minimum standards, but in general the community felt a change was quite good with one-stop service.Several things that make service ineffective namely the unavailability of the service manual , the fees charged , the suggestion box as an evaluation , an online registration facility , which has not been scheduled service personnel and their dependence on the head section that is hindering the speed of service.Some efforts have been made to improve the effectiveness is improving the competence of personnel , implementing e - PATEN and the need for city government's commitment to improve the efficiency and effectiveness of the implementation PATEN in District Cimanggis

This research was conducted to determine the effectiveness of policies for integrated administrative service/ PATEN in District Town Cimanggis, Depok City.   Research using qualitative methods to describe and analyze the objective. The results showed that the effectiveness has not met the minimum standards, but in general the community felt a change was quite good with one-stop service.Several things that make service ineffective namely the unavailability of the service manual , the fees charged , the suggestion box as an evaluation , an online registration facility , which has not been scheduled service personnel and their dependence on the head section that is hindering the speed of service.Some efforts have been made to improve the effectiveness is improving the competence of personnel , implementing e - PATEN and the need for city government's commitment to improve the efficiency and effectiveness of the implementation PATEN in District Cimanggis

References

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Rahadian, A. H., Novi, A., Sundari, S., & Ismowati, M. (2018). Pengaruh Kompetensi Pegawai Dan Iklim Organisasi Terhadap Kualitas Pelayanan Di Unit Pelaksana Pelayanan Terpadu Satu Pintu Kota Administrasi Jakarta Barat. Transparansi Jurnal Ilmiah Ilmu Administrasi, 1(1), 140-148.

Saefullah. (1999). Konsep dan Metode Pelayanan Umum yang Baik, Dalam Jurnal Ilmu Sosial dan Ilmu Politik. Sumedang: UNPAD.

Wasistiono, S. (2003). Kapita Selekta Manajemen Pemerintahan Daerah. Bandung, Indonesia: CV. Fokusmedia.

Winardi. (1992). Manajemen Prilaku Organisasi. Bandung: PT. Citra Aditya Bakti.

Undang-undang

Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik.

Surat Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63/KEP/M.PAN/7/2003 tentang Pedoman Umum Penyelenggaraan Pelayanan Publik.

Dirjen Pemerintahan Umum Kementerian Dalam Negeri, Kebijakan Pelayanan Administrasi Kecamatan (PATEN). 2010.

Peraturan Walikota Depok Nomor 10 Tahun 2011 tentang Pelimpahan Sebagian Kewenangan Walikota Depok Kepada Camat dan Lurah.

Keputusan Camat Cimanggis Kota Depok Nomor 063.1/595 Tahun 2014 tentang Standar Pelayanan Publik di Lingkungan Kecamatan Kota Depok.

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Published

2019-01-07

Issue

Vol. 5 No. 2: September 2018

Section

Articles

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