Analisis Implementasi Kebijakan Program Jakarta Evolution (JAKEVO) di Kecamatan Pademangan Kota Jakarta Utara
DOI:
https://doi.org/10.31334/5394Keywords:
Jakevo Policy Implementation; Communication; Resources; Disposition; Bureaucratic Structure.Abstract
This research is motivated by the suboptimal implementation of JAKEVO, including limited socialization, minimal evaluation and training, and a low number of active users. Cultural barriers and digital inequality also hinder the adoption of this technology. Additionally, the lack of a complaint-handling mechanism may reduce user satisfaction and harm the program’s image. This study employs a qualitative descriptive approach, with data collection methods including interviews, observations, and literature studies. In-depth interviews were conducted with two key informants and three expert informants. The findings indicate that the implementation of the Jakarta Evolution (Jakevo) Program in Pademangan District has been relatively successful but still faces several challenges. According to George Edwards III’s theory, four key factors influence its implementation: communication, resources, disposition, and bureaucratic structure. The main obstacles include insufficient socialization, limited human resources and technological infrastructure, and resistance from government officials toward the digital system. Additionally, rigid bureaucracy and lack of optimal inter- agency coordination hinder service efficiency. To address these issues, the government has enhanced socialization efforts, conducted staff training, and improved infrastructure and coordination. These efforts are expected to optimize Jakevo’s implementation and maximize its benefits for the community
References
Edwards dan Sharkansky dalam Wahab, Solichin Abdul Wahab.(1990). Pengantar Analisis Kebijaksanaan Negara. Rineka Cipta, Jakarta.
Harahap, N. (2020). Penelitian Kualitatif. Medan Sumatera Utara: Wal ashri Publishing.
Hayat. (2019). Manajemen Pelayanan Publik. Jakarta: PT Raja Grafindo Persada.
Indayani, L., & Sumartik. (2019). Manajemen Perubahan. Sidoarjo: UMSIDA Press.
Kadji, Y. (2015). Formulasi dan Implementasi Kebijakan Publik : Kepemimpinan dan Perilaku Birokrasi dalam Fakta Realitas. Gorontalo: Universitas Negeri Gorontalo Press.
Solichin, M. M. (2021). Paradigma Konstruktivisme Dalam Belajar Dan Pembelajaran. Pamekasan: Duta Media Publishing.
Subianto, A. (2020). Kebijakan Publik. Surabaya: PT Menuju Insan Cemerlang.
Tampubolon, M. P. (2020). CHANGE MANAGEMENT Manajemen Perubahan; Individu, Tim Kerja, Organisasi. Bogor: Penerbit Mitra Wacana Media.
Wijaya, Toni.(2018). Manajemen Kualitas Jasa. Cetakan Pertama. Jakarta: Indeks Jurnal Nasional dan Internasional
Amrozi, Y., Devi, E. C., & Rosida, L. A. (2022). Implementasi E-Government Pelayanan Publik Pada Aplikasi E-kios. Jurnal Kebijakan Publik, 310-316.
Darmadi, D., Rakhmadian, B., Candranira, A. D., & Noegraha, A. B. (2019). Perspektif Masyarakat Dalam Menghadapi Transformasi Pelayanan Publik New Normal di Kota Madiun. Journal Publicuho, 345-359.
Febrianti, V. S., Khuroydi, I., & Setiawan, A. (2022). Transformasi Pelayanan Publik Melalui Digital Governance (Studi Pendayagunaan Website Rampak Pintar di Desa Kesambi Rampak Situbondo). Tantangan Penyelenggaran Pemerintahan di Era Revolusi Industri 4.0 (pp. 464-492). Situbondo: Prosiding Simposium Nasional.
Firdaus, I. T., Tursina, M. D., & Roziqin, A. (2021). Transformasi Birokrasi Digital di Masa Pandemi Covid-19 Untuk Mewujudkan Digitalisasi Pemeritahan Indonesia. Jurnal Studi Kepemerintahan, 226-239.
Junaidi, F. (2021). Transformasi Digital, Pelayanan Publik Di Masa Pandemi. Ekasakti Educational Journal, 278-292.
Lestari, P. A., Tasyah, A., Syofira, A., Rahmayani, C. A., Cahyani, R. D., & Tresiana, N. (2021). Inovasi Pelayanan Publik Berbasis Digital (E-Government) Di Era Pandemi Covid-19. Jurnal Ilmu Admnistrasi, 212-224.
Lumbanraja, A. D. (2020). Urgensi Transformasi Pelayanan Publik melalui E-Government Pada New Normal dan Reformasi Regulasi Birokrasi. Administrative Law & Governance Journal, 220-231.
Pamungkas, Y. A., & Satispi, E. (2020). Implementation of Land and Building Tax-Rural and Urban in DKI Jakarta Province. Matra Pembangunan Jurnal Internasional Inovasi Kebijakan , 57- 67.
Ristala, H., & Rahmandika, M. A. (2022). Penyederhanaan Birokrasi Dan Transformasi Kelembagaan Demi Mewujudkan Pelayanan Publik Yang Prima Di Lingkungan Pemerintah Provinsi Jawa Barat. JurnalAcademia Praja, 118-127.
Safitri, P. A., Wicaksono, G., & Kusumaningrum, N. D. (2022). Effectiveness Analysis of The Land and Building Tax of Rural and Urban Areas (Pbb-P2) Contribution to Local Own-Source Revenue (Pad) Of Tuban Regency. International Journal of Multidisciplinary Research and Literature IJOMRAL, 7-13.
Said, L. (2020). The Obligation Of Rural And Urban Land And Buildings Taxation Based On Realization Of Rural And Urban Land And Buildings Tax Revenue. International Journal of Business, Economics and Law, 32- 37.
Samudra, D. F., Salahudin, & Taufikurahman, I. (2022). Inovasi Pelayanan Informasi Publik Melalui Aplikasi Portal Informasi Pemkab Nganjuk (Ping). Jurnal Academia Praja, 73-78.
Undang-undang dan Peraturan-peraturan:
Undang-undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik
Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 15 Tahun 2014 Tentang Pedoman Standar Pelayanan
Instruksi Gubernur Nomor 14 Tahun 2020 tentang Penyusunan, Penetapan Dan Penerapan Standar Pelayanan Pada Perangkat Daerah
Keputusan Lurah Kelurahan Ancol Nomor 33 Tahun 2022 tentang Penetapan Standar Pelayanan Kelurahan Ancol
Peraturan Gubernur Provinsi DKI Jakarta Nomor 2 Tahun 2006 Tentang Pelaksanaan Pelaporan
Kotamadya/ Kabupaten Administrasi, Kecamatan dan Kelurahan di Provinsi DKI Jakarta.
Peraturan Daerah Nomor 12 Tahun 2013 tentang penyelenggaraan Pelayanan Terpadu Satu Pintu.
Peraturan Gubernur Nomor 47 Tahun 2017 tentang Petunjuk Pelaksanaan Pelayanan Terpadu Satu Pintu
Peraturan Gubernur Provinsi DKI Jakarta Nomor 271 Tahun 2014 tentang Pelaksanaan Penelitian
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
Please find the rights and licenses in Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani, by submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.
1. License
The commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-ShareAlike 4.0 International License.
2. Author(s)' Warranties
The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).
3. User Rights
Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani, permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani,on distributing works in the journal and other media of publications.
4. Co-Authorship
If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy.
Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani will not be held liable for anything that may arise due to the author(s) internal dispute. Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani will only communicate with the corresponding author.
5. Miscellaneous
Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani will publish the article (or have it published) in the journal if the articles editorial process is successfully completed. Jurnal Reformasi Administrasi Jurnal Ilmiah Untuk Mewujudkan Masyarakat Madani editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3. Every accepted manuscript should be accompanied by "Copyright Transfer Agreement"prior to the article publication.
