Pengaruh Pelatihan, Kompetensi Digital Dan Etika Kerja Terhadap Kepuasan Pengguna Internal Layanan Digital Forensik Di Laboratorium Barang Bukti Elektronik Komisi Pemberantasan Korupsi
DOI:
https://doi.org/10.31334/2phw8857Keywords:
Training, Digital Competence, Work Ethics, User SatisfactionAbstract
The Electronic Evidence Laboratory (LBBE) of the Corruption Eradication Commission (CEC) is a unit responsible for handling and examining electronic evidence using digital forensic methodologies to support investigation, inquiry, and prosecution processes. Therefore, it is required to maintain high-quality human resources and service standards. The purpose of this research is to analyze the influence of training, digital competence, and work ethics on satisfaction of internal users of digital forensic services at LBBE of CEC. The research population comprised internal users of LBBE of CEC, with data collected through the administration of questionnaires. A total of 97 respondents were selected using a probability sampling technique, specifically simple random sampling. The collected data were subsequently analysed using multiple regression analysis. The research findings indicate that, based on the partial ttest results, Training (X1) influences User Satisfaction by 26.0%, Digital Competence (X2) influences User Satisfaction by 25.4%, and Work Ethics (X3)
influences User Satisfaction by 35.7%. The simultaneous testing results reveal that training, digital competence, and work ethics collectively influence user satisfaction by 87.1%. This underscores that improving service quality requires an integrated approach that simultaneously incorporates training, digital competence, and work ethics.
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