Pengaruh Ketepatan Waktu Pengiriman dan Kualitas Pelayanan terhadap Kepuasan Pelanggan pada Jasa Pengiriman Goto Logistics, Cinangka

Authors

  • Muhammad Rizki Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta
  • I Nyoman Purnaya Institut Ilmu Sosial dan Manajemen STIAMI, Jakarta

Abstract

Competition in the shipping service industry requires companies to improve service quality to maintain customer satisfaction. This research aimed to determine the influence of Delivery Timeliness and Service Quality on Customer Satisfaction for GoTo Logistics delivery services in Cinangka. The research used a quantitative method with an associative approach and data collection through questionnaires administered to 100 respondents. The results of the t-test and f-test indicated that Delivery Timeliness and Service Quality have a positive and significant effect, both partially and simultaneously, on Customer Satisfaction. The coefficient of determination (R²) value of 0.776 indicated that the two variables contribute 77.6% to Customer Satisfaction.

Keywords: On-Time Delivery; Service Quality; Customer Satisfactio;, GoTo Logistics;

Downloads

Published

2026-03-11

Issue

Vol. 6 No. 1: Januari 2026

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. 

Copyright Notice

Please find the rights and licenses in JURNAL MANAJEMEN LOGISTIK. By submitting the article/manuscript of the article, the author(s) agree with this policy. No specific document sign-off is required.

1.License

The non-commercial use of the article will be governed by the Creative Commons Attribution license as currently displayed on Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

2.Author(s)' Warranties

The author warrants that the article is original, written by stated author(s), has not been published before, contains no unlawful statements, does not infringe the rights of others, is subject to copyright that is vested exclusively in the author and free of any third party rights, and that any necessary written permissions to quote from other sources have been obtained by the author(s).

3.User Rights

JURNAL MANAJEMEN LOGISTIK, spirit is to disseminate articles published are as free as possible. Under the Creative Commons license, JURNAL MANAJEMEN LOGISTIK permits users to copy, distribute, display, and perform the work for non-commercial purposes only. Users will also need to attribute authors and JURNAL MANAJEMEN LOGISTIK on distributing works in the journal and other media of publications.

4.Co-Authorship

If the article was jointly prepared by more than one author, any authors submitting the manuscript warrants that he/she has been authorized by all co-authors to be agreed on this copyright and license notice (agreement) on their behalf, and agrees to inform his/her co-authors of the terms of this policy. JURNAL MANAJEMEN LOGISTIK will not be held liable for anything that may arise due to the author(s) internal dispute. JURNAL MANAJEMEN LOGISTIK will only communicate with the corresponding author.

5.Miscellaneous

JURNAL MANAJEMEN LOGISTIK will publish the article (or have it published) in the journal if the article’s editorial process is successfully completed. JURNAL MANAJEMEN LOGISTIK editors may modify the article to a style of punctuation, spelling, capitalization, referencing and usage that deems appropriate. The author acknowledges that the article may be published so that it will be publicly accessible and such access will be free of charge for the readers as mentioned in point 3.

 

Every accepted manuscript should be accompanied by "Copyright Transfer Agreement" prior to the article publication.