Implementasi Prinsip Good Governance dalam Pelayanan Publik di Kecamatan Johar Baru: Hambatan dan Strategi Peningkatan
(The Implementation of Good Governance Principles in Public Service Delivery at Johar Baru Subdistrict: Challenges and Strategic Solutions)
DOI:
https://doi.org/10.31334/transparansi.v8i1.4758Kata Kunci:
Good Governance, Public Services, Participation, Accountability, Transparency, Service QualityAbstrak
Penelitian ini bertujuan untuk menganalisis implementasi prinsip-prinsip Good Governance dalam pelayanan publik di Kecamatan Johar Baru, Jakarta Pusat. Fokus utama dari penelitian ini adalah untuk mengidentifikasi hambatan-hambatan yang dihadapi dalam penerapan prinsip-prinsip Good Governance serta merumuskan strategi untuk meningkatkan kualitas pelayanan publik. Metode penelitian yang digunakan adalah pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi lapangan, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa meskipun prinsip-prinsip Good Governance telah diterapkan, masih terdapat hambatan yang signifikan, antara lain keterbatasan sumber daya manusia (SDM), rendahnya partisipasi masyarakat, dan terbatasnya pemanfaatan teknologi. Strategi peningkatan yang direkomendasikan meliputi peningkatan kapasitas SDM melalui pelatihan, optimalisasi penggunaan teknologi informasi, serta penguatan mekanisme akuntabilitas dan partisipasi publik.
Abstrak
This study aims to analyze the implementation of Good Governance principles in public services in Johar Baru District, Central Jakarta. The main focus of this research is to identify the barriers encountered in the application of Good Governance principles and to formulate strategies to improve the quality of public services. The research method used is a descriptive qualitative approach with data collection through in-depth interviews, field observations, and documentation studies. The results of the study indicate that although Good Governance principles have been implemented, significant barriers remain, including limitations in human resources (HR), low public participation, and limited technology utilization. The recommended improvement strategies include enhancing HR capacity through training, maximizing the use of information technology, and strengthening mechanisms for accountability and public participation.
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