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Vol 19, No 1: March 2022 Analysis of Product Quality, Service Quality, and Customer Satisfaction at Waroeng Special Sambal "SS” West Jakarta Abstract  PDF
Abdul Gofur
 
Vol 18, No 1: March 2021 The Relationship Between Perceptions of Service Value and Service Quality on Customer Satisfaction Abstract  PDF
Jalaludin Al-Mahali
 
Vol 19, No 1: March 2022 Improving Customer Satisfaction through Trust in "Bandung Tour on Bus (Bandros)" by Taking Into Account The Contribution of Service Quality and Brand Image Abstract  PDF
Soerjanto Soerjanto, Bonifasius MH Nainggolan
 
Vol 18, No 2: September 2021 Analysis of The Effect of Quality Service and Marketing Relation on Customer Loyalty Through Customer Satisfaction at Ratna Dewi Skin Care Clinic Metropolitan Mall Bekasi Abstract  PDF
Tri Andari Ratna Widyastuti
 
Vol 19, No 2: September 2022 Analysis of The Effect of Service Quality and Product Quality on Consumer Loyalty Abstract  PDF
D. Purnomo, Dingot Hamonangan Ismail, Verus Hardian
 
Vol 20, No 1: March 2023 How to Measure the Customer Purchase Decision in Shopee E -Commerce Platform? Abstract  PDF
Ikramina Larasati Hazrati Havidz, Hilda Bernika Ningrum, Hazimi Bimaruci Hazrati Havidz, Riza Rizqiyah
 
Vol 18, No 1: March 2021 Quality of Service As an Element Improving Customer Satisfaction Bank Mandiri Syariah Regional III Jakarta Abstract  PDF
Dickdick Sodikin, Abdul Muslim
 
Vol 20, No 2: September 2023 The Effect of Service Quality on Customer Satisfaction at Securities Companies Abstract  PDF
Andi Hidayat Muhmin
 
Vol 20, No 2: September 2023 Company Policy Model on Products and Services in the Implementation of After Sales Services in Indonesia Abstract  PDF
Dipa Teruna, Tedy Ardiansyah
 
Vol 18, No 2: September 2021 The Influence of Service Quality and Brand Image on Loyalty Through Satisfaction Grab-Bike Customers in Bekasi City Abstract  PDF
Rahajeng Ariyani, Agus Riyanto, Efendi Efendi
 
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